My entire experience with Caliber was excellent, beginning with the phone rep who was very…read moreefficient and personable, and was able to schedule the mobile repair for the NEXT morning. Justin the tech cleaned up the broken glass and replaced the car window in an hour. All i had to do was walk outside my door and hand him the car key.

Our tech William B was great. He came to our house to change out the windshield on our vehicle…read more I enjoyed his friendliness and he had a great personality. His experience was evident with the quality of work and he also took his time. Caliber has a lifetime warranty and that's worth using them all by itself. William B thanks again and keep up the great work.

Had a small chip in my truck's window. I was able to get it repaired quickly and without an…read moreappointment. Chendra, the receptionist, addressed all of my questions with exemplary professionalism and courtesy, something I have found extremely lacking in most Memphis businesses. She is a shining example of how customers should be treated when they are needing services from a business. Please give her a raise!

Two times this week a technician from this shop was supposed to repair my windshield and never…read moreshowed up at my home. 10 hours of my week gone without a phone call or an apology. What a joke of an establishment. Take your business elsewhere. Not worth the hassle dealing with this place! I am unsure how the corporate office is ok with this.

I really can't say enough things about Marsha who helped me replace glass on my car after a hard…read moreday. She went above and beyond to make sure I got the order in. I'm so thankful for good service like that, it can be hard to find.

Updated review: I have updated my review from 1 star to 4 stars. Here's why - after I left negative…read morereviews, the company reached out to me multiple times. They made the situation right, they were very apologetic and also fixed my windshield in a timely manner. I cannot say anything negative due to the fact they acknowledged their issue and fixed it without fault! Would use them again! They made everything right... took time to acknowledge what was wrong and I can totally appreciate that. They also did everything in a timely and professional manner the second go around. My windshield looks great! I left my previous comment below for reference to the incident!

We've had Don replace the windshield on two cars (Chevy Silverado and Nissan Rogue) and is easy to…read morework with at a price that's competitive. He seems to be one of the few that can provide a straight answer when you ask for a price or appointment.

The back window of my Kia Soul car needed to be replaced I called Gentry Glass they ordered the…read moreback window. The next day when they received the window they came out right away and replaced it. The people that repaired the window are very pleasant and efficient people. I was so satisfied when they replaced my front window of the car that I knew who to call to replace my back window. I wish that I could give Gentry Glass more than 5 stars.