Got a flat fixed and on the road again in no time. Great service and quality work. Good value for…read morethe prompt service on a lat afternoon mishap

Once again, the folks at Franklin showed why they have such loyal customers, including me. I showed…read moreup at the end of the day with a dead battery. They were very busy. It would have been easy to tell me they were full and that I'd need to come back tomorrow. Instead, David listened to my story, took the keys and went to check it out. The battery tested fine, of course. He could have left it at that and sent me on my way. Instead, he looked around the battery and noticed what seemed to be a loose connection. As he thought about it, he noticed the battery was a bit askew. He came back in to tell me what was wrong and that he had ordered the replacement part to secure the battery and fix the connection. 20 minutes later, he handed me my keys, refusing to charge me a dime, and told me to have a good day. As I stood there incredulously, he said he thought they should have noticed it at my last visit, 2 months ago. Of course they should not have. It probably wasn't loose then. However, it is self effacing, compassionate and detailed service that sets Franklin apart from most businesses. It is why I tell everyone about them. In the end, it is why I keep going back.

Great experiences with Nancy Barron. We have leased three cars with her and been happy working…read morewith her each time!

I went a whole month without hearing from them after they started working on my car. They told me…read moremy car would be ready to be picked up in a month, only to figure out by calling them that it would not be ready in a month. Just 2 days prior to the day they said I'd be able to pick it up, they told me they were waiting on a part. They didn't call and tell me about that update and it completely messed up my Christmas plans. I continued to call and even go up there but never once received a call from them with any kind of update. They would tell me it was about to be ready but then it would take another week and that happened multiple times. Great work but terrible communication.

I came to Gene & Sons Auto because my car wouldn't start. I told them I believe it's my battery or…read moreeither my starter. They charged me for a full diagnosis test when I came in there and told them exactly what I thought the problem was.

Mike came out and picked me up just off of I85 when I had transmission problems. I am not from the…read morearea so I was nervous as I waited for my insurance company to contact a towing company. When Mike showed up I knew I was in good hands. He arrived quickly, was super friendly, and was more than happy to refer a couple mechanic shops in Auburn before towing me to the one I chose. Would highly recommend!

Bought new headlights from a store thinking I could put it in myself. Realized it was way beyond my…read moreskill level for my car's model, and every other place refused to service me unless i bought overpriced bulbs from them. These guys agreed to help me out without hesitation, super friendly, short wait, and below the quoted price. I'd gladly go back

they were super helpful with my diagnostic issue!! They also did not make me wait at all!! I will…read moredefinitely be back!!!

We called Burnham Towing on Thursday afternoon and arranged for them to pick up our truck and tow…read moreit to Sons Ford in Auburn. Excellent customer service! Highly recommend!

Nick was great. Car broke down on the interstate, called and called for a tow from other companies…read moreand was estimated 2-3 hour wait times. Then out of nowhere he drove up, came out and all he said was "I hate to see someone stranded like that, do you need a tow" got an estimate immediately, for a great price, and was on my way back home to fix up the car. Overall, great service, safe travel, and nice guy. If I'm ever stranded again, (god willing I'm not) I'll be happy if I see him again. 1000/10

do not go here. I was out of town and was getting something checked on my door and they told me I…read moreneeded a whole new door. went back home and it took 10 min to fix tried to scam me for a whole new door.

I just picked up my 2016 Hyundai Veloster today from these guys. The work was very well done and…read moreexceeded my expectations. Once the repairs began I was met with great customer service and the guys down there were availible to keep me updated on the job the entire time. The body work is well done and the paint is exceptional. Could not be happier and got a warranty along with the repairs as well.

Great service and price kevin and jis guys know what tjere doing will be back great priceread more

Had a tire blow out. Fixed quickly and with a fair price. They also checked the air pressure in…read morethe other tires.

The repair took a little longer than expected but they were amazing at what they do and made it up…read moreto us the best they could. I will most defiantly use them again if we are ever down in the area again. They were short handed since nobody wants to work these days, but they stayed on it till the driver was back on the road.