Great experiences with Nancy Barron. We have leased three cars with her and been happy working…read morewith her each time!

I went a whole month without hearing from them after they started working on my car. They told me…read moremy car would be ready to be picked up in a month, only to figure out by calling them that it would not be ready in a month. Just 2 days prior to the day they said I'd be able to pick it up, they told me they were waiting on a part. They didn't call and tell me about that update and it completely messed up my Christmas plans. I continued to call and even go up there but never once received a call from them with any kind of update. They would tell me it was about to be ready but then it would take another week and that happened multiple times. Great work but terrible communication.

Best Detail Shop In East Alabama Hands Down! Got 4 Harley's detailed, ceramic coated, paint…read morecorrected and ready for us to head to bike week in 2 days! All the bikes came out awesome. Better than the show room floor. Wouldn't take my vehicles anywhere else!!

I have now taken 2 vehicles there. Both on opposite ends of the "needing work" spectrum and they…read moreknocked both of them out of the park. Very reasonable cost and time to get a beautiful job done!

Im from Huntsville, Al. I was kn Auburn for a funeral and had a problem with my hood latch. Paul…read morewas able to repair it and send me on my way. Thanks Ray's

My son's vehicle was taken to Ray's in late August following a serious accident. The initial repair…read moreestimate provided to USAA was approximately $9,000. To date, insurance has paid Ray's almost $17,000, yet the truck remains incompletely repaired. The estimated repair time was also significantly inaccurate, resulting in substantial rental fees, as we were forced to rent a replacement vehicle on a daily basis due to repeated delays and miscommunication. When the truck was initially returned approximately six weeks later, the following issues had not been properly addressed: Pinstripe did not match Tail light chipped Paint chips above the front chrome bumper Tailgate was only attached by cables (unsafe for use) Rear differential locked, causing grinding noises when turning Large plastic piece left in the truck bed Gap in the front panel After the truck was returned to Ray's for an additional week, these items were corrected. However, the front tire still does not hold air. Ray's has stated the tire was not damaged in the accident and that they observed no issues during the six weeks they had the vehicle. However, the vehicle's app documents multiple instances of low tire pressure that were corrected during that period. Based on our experience, I strongly advise seeking another repair shop. Ray's demonstrated poor communication, misrepresentation, and substandard workmanship. I believe my son was taken advantage of due to his status as a college student and because he was limited to their services through USAA's repair network

They got us out of a big jam driving back home. Thank you to Justin for going out of his way to…read morework on our car and get us back on the road. Thank you to Crystal for great costumer service!

My son had an accident in Beauregard on Sunday (morning). Jones was called by the State Trooper on…read morethe scene and the truck was taken back to their lot around lunch time. I was told they would have to deliver the next day due to it being on a Sunday. I was given no bill, nor direction on how to pay - I was just told it would be delivered Monday. Found out from my son that he had given him a business card and they wouldn't deliver without the bill being paid. Most towing services that I've used in the past gave me a bill on site and I took care of immediately. Bill was $75 recently from Tiger Towing (much better company to deal with). Took directly to site - no gouging of storage fees. I called this afternoon (not much later than I was told that I needed to call and pay. The bill was over $300 and the owner said it would now also be 2 days storage. What!? After getting mad over the outrageous bill and treatment as a customer, the bill went to over $400 due to the "storage" fee I guess? Storage is a parking lot in front of their shop - no fenced security. DO NOT use unless you want to be charged an astronomical fee. We will see what my insurance has to say about the charge. Insurance would only pay $300. Surprised at that due to the ridiculous price.

Bought new headlights from a store thinking I could put it in myself. Realized it was way beyond my…read moreskill level for my car's model, and every other place refused to service me unless i bought overpriced bulbs from them. These guys agreed to help me out without hesitation, super friendly, short wait, and below the quoted price. I'd gladly go back

they were super helpful with my diagnostic issue!! They also did not make me wait at all!! I will…read moredefinitely be back!!!

Got a flat fixed and on the road again in no time. Great service and quality work. Good value for…read morethe prompt service on a lat afternoon mishap

Once again, the folks at Franklin showed why they have such loyal customers, including me. I showed…read moreup at the end of the day with a dead battery. They were very busy. It would have been easy to tell me they were full and that I'd need to come back tomorrow. Instead, David listened to my story, took the keys and went to check it out. The battery tested fine, of course. He could have left it at that and sent me on my way. Instead, he looked around the battery and noticed what seemed to be a loose connection. As he thought about it, he noticed the battery was a bit askew. He came back in to tell me what was wrong and that he had ordered the replacement part to secure the battery and fix the connection. 20 minutes later, he handed me my keys, refusing to charge me a dime, and told me to have a good day. As I stood there incredulously, he said he thought they should have noticed it at my last visit, 2 months ago. Of course they should not have. It probably wasn't loose then. However, it is self effacing, compassionate and detailed service that sets Franklin apart from most businesses. It is why I tell everyone about them. In the end, it is why I keep going back.

Been going to Grady's for years now since my mechanic husband passed away. They are honest and do a…read moregreat job and are very caring to all of their customers. Out of fear of being without my husband I took out a auto repair insurance plan and it forced me to go elsewhere for a while and even with that insurance I wound up overspending on my repairs without getting the benefit of the great work that Grady's does. You really won't be disappointed.

This was my first visit and came for an oil change. They're over priced and take two hours to…read morechange your oil. No inspection report. Will add "fees" to your bill.

I'm extremely pleased with the professional work done by Fears Auto Detailing on my 2017 Honda…read morePilot. The attention to detail and the care used to restore my vehicle were outstanding. Thanks to Carlos Fears, and his son Kylin who is entering the University of Alabama this fall to study Mechanical Engineering, for their hard work and commitment to superior performance. J.W.Warren I'm glad to see that Fears Auto Detailing has had 31 views since I posted my review. Excellent work is always about the details! J.W. Warren

He did an amazing job detailing my interior and got stains out that I thought would never come out…read more I would definitely recommend.