Got a flat fixed and on the road again in no time. Great service and quality work. Good value for…read morethe prompt service on a lat afternoon mishap

Once again, the folks at Franklin showed why they have such loyal customers, including me. I showed…read moreup at the end of the day with a dead battery. They were very busy. It would have been easy to tell me they were full and that I'd need to come back tomorrow. Instead, David listened to my story, took the keys and went to check it out. The battery tested fine, of course. He could have left it at that and sent me on my way. Instead, he looked around the battery and noticed what seemed to be a loose connection. As he thought about it, he noticed the battery was a bit askew. He came back in to tell me what was wrong and that he had ordered the replacement part to secure the battery and fix the connection. 20 minutes later, he handed me my keys, refusing to charge me a dime, and told me to have a good day. As I stood there incredulously, he said he thought they should have noticed it at my last visit, 2 months ago. Of course they should not have. It probably wasn't loose then. However, it is self effacing, compassionate and detailed service that sets Franklin apart from most businesses. It is why I tell everyone about them. In the end, it is why I keep going back.

Had a tire blow out. Fixed quickly and with a fair price. They also checked the air pressure in…read morethe other tires.

The repair took a little longer than expected but they were amazing at what they do and made it up…read moreto us the best they could. I will most defiantly use them again if we are ever down in the area again. They were short handed since nobody wants to work these days, but they stayed on it till the driver was back on the road.

Im from Huntsville, Al. I was kn Auburn for a funeral and had a problem with my hood latch. Paul…read morewas able to repair it and send me on my way. Thanks Ray's

My son's vehicle was taken to Ray's in late August following a serious accident. The initial repair…read moreestimate provided to USAA was approximately $9,000. To date, insurance has paid Ray's almost $17,000, yet the truck remains incompletely repaired. The estimated repair time was also significantly inaccurate, resulting in substantial rental fees, as we were forced to rent a replacement vehicle on a daily basis due to repeated delays and miscommunication. When the truck was initially returned approximately six weeks later, the following issues had not been properly addressed: Pinstripe did not match Tail light chipped Paint chips above the front chrome bumper Tailgate was only attached by cables (unsafe for use) Rear differential locked, causing grinding noises when turning Large plastic piece left in the truck bed Gap in the front panel After the truck was returned to Ray's for an additional week, these items were corrected. However, the front tire still does not hold air. Ray's has stated the tire was not damaged in the accident and that they observed no issues during the six weeks they had the vehicle. However, the vehicle's app documents multiple instances of low tire pressure that were corrected during that period. Based on our experience, I strongly advise seeking another repair shop. Ray's demonstrated poor communication, misrepresentation, and substandard workmanship. I believe my son was taken advantage of due to his status as a college student and because he was limited to their services through USAA's repair network

Bought new headlights from a store thinking I could put it in myself. Realized it was way beyond my…read moreskill level for my car's model, and every other place refused to service me unless i bought overpriced bulbs from them. These guys agreed to help me out without hesitation, super friendly, short wait, and below the quoted price. I'd gladly go back

they were super helpful with my diagnostic issue!! They also did not make me wait at all!! I will…read moredefinitely be back!!!

Great experiences with Nancy Barron. We have leased three cars with her and been happy working…read morewith her each time!

I went a whole month without hearing from them after they started working on my car. They told me…read moremy car would be ready to be picked up in a month, only to figure out by calling them that it would not be ready in a month. Just 2 days prior to the day they said I'd be able to pick it up, they told me they were waiting on a part. They didn't call and tell me about that update and it completely messed up my Christmas plans. I continued to call and even go up there but never once received a call from them with any kind of update. They would tell me it was about to be ready but then it would take another week and that happened multiple times. Great work but terrible communication.

They got us out of a big jam driving back home. Thank you to Justin for going out of his way to…read morework on our car and get us back on the road. Thank you to Crystal for great costumer service!

My son had an accident in Beauregard on Sunday (morning). Jones was called by the State Trooper on…read morethe scene and the truck was taken back to their lot around lunch time. I was told they would have to deliver the next day due to it being on a Sunday. I was given no bill, nor direction on how to pay - I was just told it would be delivered Monday. Found out from my son that he had given him a business card and they wouldn't deliver without the bill being paid. Most towing services that I've used in the past gave me a bill on site and I took care of immediately. Bill was $75 recently from Tiger Towing (much better company to deal with). Took directly to site - no gouging of storage fees. I called this afternoon (not much later than I was told that I needed to call and pay. The bill was over $300 and the owner said it would now also be 2 days storage. What!? After getting mad over the outrageous bill and treatment as a customer, the bill went to over $400 due to the "storage" fee I guess? Storage is a parking lot in front of their shop - no fenced security. DO NOT use unless you want to be charged an astronomical fee. We will see what my insurance has to say about the charge. Insurance would only pay $300. Surprised at that due to the ridiculous price.

They did an absolute awesome job putting a 5 inch exhaust from the turbo back on my F350 Ford!read more

Just left Fat Boys, unfortunately, I didn't see one fat boy there. I did leave extremely pleased…read morewith Gabe and how my visit went. Courteous from the moment he answered my phone call this morning. Courteous when I arrived. Answered my questions and offered options for what I wanted. He asked for my keys and took my vehicle to his bay and got to work. I had additional questions after he'd already began the work, a point where I assume most technicians don't want to be interrupted... nope, not Gabe. He answered my other goofy questions with zero attitude. Moments later, he returned with my vehicle, which sounded amazing! I informed him I'd be back with my other vehicle in a few weeks, paid a decent price for work performed and went on my way. Why go anywhere else? Please ensure you make an appointment and arrive on time. Thanks Gabe!

Very bad business skills. Doesn't do what he says he will do. My son and I have been asking him for…read morea few weeks now for the receipt for the battery he supposedly bought new, but won't meet up with us to give it to us. He always has an excuse or like I said, ghost you! Told my son he could fix the car but lied and didn't tell us the major cause of it. He seems to only know how to do the easier things but when it come to something major he just ghost you and won't return calls. Don't do business with him. You'll regret it!

GREAT service! 10/10! Service is impeccable, prices are fair, service quality is on point…read more Definitely would recommend!