My daughter brought her car for oil change and after looking over the vehicle -AT advised that the…read morevehicle needed brakes, front and rear. AT advised they were metal on metal and replacing would cost approximately $1200. The brakes only had around 19,000 miles on them at the time. I feel like they were trying to take advantage of a young girl. Declined the brake service and had brakes inspected at another shop, which brakes had plenty of brake pad left. Safe to say I will not have my daughter go back there.

5/17/24 picked up my daughters Jeep…read more Can't say enough good things about Harold and his team here at Auburn Tire Service. Great communication and very knowledgeable of what needed to be done. Honest and professional. Thank you for getting my daughter back on the road!

My daughter's Audi battery was dying a slow death. I had it tested elsewhere but knew that Audi…read morecomputer would not allow just a quick switch out. I called Whitt's on a Tuesday, he ordered the battery, had an appointment for Friday, he kept me updated along the way, and she drove home a couple hours later. So, old fashioned great service!!

I brought my vehicle in to Whitt's Auto Service Center for an A/C issue and was quoted $1,300 for a…read morecompressor replacement. I agreed to the repair based on how the service is described on their website, which states that compressor replacements are typically performed using a kit that includes the compressor, accumulator (drier), and any needed expansion components. After the compressor was installed, the system did not operate correctly. The pressure readings indicated a restriction in the system. During the repair, the accumulator/drier and expansion valve were not replaced. When I raised this concern, I was informed that replacing those components was not part of the original scope of work and was quoted an additional $1,400 to complete those repairs. From my understanding, those components are commonly addressed as part of a complete A/C repair and are also referenced in the service description on the shop's website. Throughout the discussion, I made it clear that I was not trying to avoid paying for the work performed, but rather wanted the repair completed in a way that would result in a properly functioning system. At times, it was difficult to fully communicate my concerns, and there was some disagreement regarding the information I was referencing. I clarified that my understanding was based on the shop's own website. Ultimately, we were unable to come to an agreement on how to proceed. The shop removed the newly installed compressor, reinstalled my original unit, and returned the vehicle to me at no charge. I do appreciate that I was not billed and that the shop was willing to reverse the work. However, the A/C system remains unresolved, and there was a disconnect between how the compressor replacement service is described and what was performed in my case.

Don't know how they managed it, but they broke/lost/whatever the standpipe off of my oil filter…read morehousing, and just didn't tell me. Didn't even find out until I took it somewhere else for the next oil change, who said I was lucky my filter didn't collapse. Screwed up the easiest of car maintenance, don't even bother.

Thorough friendly detailed I'll be back even aired me up and got me back on the road. Highly…read morerecommend

I can't say enough about this shop. It's a local business, run by your neighbors…read more The first time I came here, they inspected my son's truck. When it came time to settle, they refused to charge me, and referred me to another shop that could better repair the damage. On this visit, they went above and beyond on a request concerning installing a trailer box, and then referred me to another shop. "We can do it for you, but it would cost more. You can take it directly there." In the meantime, they serviced my vehicle for a reasonable price in minimal time. I will happily bring ANY business I have here...Gray's is an honorable and ethical business that will give you the truth, and let you make a decision based on the facts.

Very honest. My son is in medical school in Auburn and we have had two issues that required…read moretowing. Both times they were right on it, he didn't have to wait at all and customer service and pricing was superb.

Went in to get a rotation and oil change,they quoted me an hour,it took 4 hours and the whole time…read moreI was there,I had to look at LGBT....stuff on the bookshelf and their TV....will not be back,don't push your weird ways on me.This place is a joke

I hate leaving this review. We have been loyal customers since 2012. At the time, they were a…read moresmaller shop, great staff and they took care of people. But they started growing....and expanding...and they lost something along the way. Customer service was first to go. Then affordability. Those I can deal with, I understand that things have gotten more expensive and when you are dealing with more and more people, a little something gets lost. But I draw the line at integrity. About a year ago, my son hit something and ruined a tire. I sent him to Tiger Tire. He picked out an inexpensive tire that met his needs and wouldnt require him to buy 3 new tires. They had to order it. I took his car up and had them install it and when I went to pay, it was nearly double the initial price. They told me that was what he ordered. I asked him later and he showed me the invoice for the tire he ordered. I was pissed, but OK, mistakes happen. 3 weeks ago, he went to have air added to a tire. They told him he needed 4 new tires because of dry rot and quoted him $1100 plus mounting. This is a 19 year old kid, he believed them. I told him to check Walmart and other places, thinking maybe he could save a hundred or so bucks. Walmart had virtually the same tire, mounted and balanced, for $490! When he went to have them installed last night, the technician asked why he was replacing perfectly good tires. The dry rot was nonexistant. Just an excuse for Tiger Tire to make $1100 plus dollars. I am done with them. They wil never get another dime of my money.

Got a flat fixed and on the road again in no time. Great service and quality work. Good value for…read morethe prompt service on a lat afternoon mishap

Once again, the folks at Franklin showed why they have such loyal customers, including me. I showed…read moreup at the end of the day with a dead battery. They were very busy. It would have been easy to tell me they were full and that I'd need to come back tomorrow. Instead, David listened to my story, took the keys and went to check it out. The battery tested fine, of course. He could have left it at that and sent me on my way. Instead, he looked around the battery and noticed what seemed to be a loose connection. As he thought about it, he noticed the battery was a bit askew. He came back in to tell me what was wrong and that he had ordered the replacement part to secure the battery and fix the connection. 20 minutes later, he handed me my keys, refusing to charge me a dime, and told me to have a good day. As I stood there incredulously, he said he thought they should have noticed it at my last visit, 2 months ago. Of course they should not have. It probably wasn't loose then. However, it is self effacing, compassionate and detailed service that sets Franklin apart from most businesses. It is why I tell everyone about them. In the end, it is why I keep going back.

Very racist experience I had. I would not recommend this company to any person of color for their…read moreauto services. I experienced discrimination the moment I walked in the door by an older white man. Despite being repeatedly yelled at and disrespected, I tried to keep my composure, but I will never return

These guys were great, super transparent, will talk you through every step of what they're doing…read moreand the reasoning behind it, they are also very very fairly priced, I'd go as far to say best price you'd find anywhere in town, couldn't recommend them more

We had our brakes replaced and they did a great job. One thing that you need to be aware of is:…read more there may be a coating that is on new brakes that needs to wear off. When you first start driving the vehicle, it sounds like something is scraping and really makes you think that something was done wrong. We actually took the car back thinking that someone had messed up. But shortly after driving the car around, the sound dissapated and the brakes work fine. This company was very responsive to our concerns and also did the work very quickly. We would definitely recommend them.

Decent experience, but my car sat in their shop because they received the wrong part, which left me…read morewithout a car over the weekend. Pretty good customer service.

Ed and all of his staff are always helpful, professional and wonderful. Always a very fair pricing…read moreand trustworthy work. You can't go wrong using this shop.

I had heard from others that these guys were a great shop so I thought I would give them a try…read more Needed to drain and refill the transmission fluid on my truck as scheduled maintenance. It's an easy job, as long as you have a lift to easily get to the transmission pan underneath. Once there the guy tells me he doesn't know how do it, and I should go to a specialty shop to have it done. Ok, if you can't drain and refill ATF on a Chevy truck transmission (4L60E, literally the most popular transmission in GM history) you don't need to be advertising yourself as a mechanic shop. Maybe this guy is great at whatever he actually does know about working on automobiles, but you might want to call ahead and find out.

Call Rod earlier today and he came through with no problem, he fixed my truck in no time. Would…read moregive him more than 5 stars if I could.

On December 15th I fell and broke my hip. Since I lived alone my car just sat there until this week…read moreFebruary 24th. I knew the battery would be a problem. I called Rob and he came out this afternoon and worked on my car. It's a Kia Forte and at the least little thing the alarm goes off. It did but Rob quickly got it off. He installed a new battery and went to get something to go in the gas tank because I had a full tank of gas that had just been sitting there. I was very impress with his work and how polite he was. Try him when you cannot get your car to have it serviced. His prices were very reasonable for all the time he spend getting the problem solved. Thank You Rod!!