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Tony's Pizzeria

3.4 (27 reviews)
InexpensivePizza
Open • 10:00 am - 11:00 pm
Updated 1 month ago

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These are the two young ladies  that did not care for my concern or offered anything else .

I just came into town from New York City last night around 750 pm with my parents cause I'm bringing them back home to Utica and we decided to stop at one of our favorite pizza places in Utica, which is Tonys on burrstone Road however, when I ordered the pizza I asked for a large cheese they told me 30 minutes. I went there in 30 minutes which was 830 roughly to get the pizza and there was a young girl by the name of G I believe (I heard the associates say G )that she didn't even acknowledge me. When I walked into the store. I was making eye contact with her and then she finally said can I help you and I said yes, Jennifer (meaning for p/u). She took the box of pizza from off the shelf, put it on the counter. I opened it up just to make sure it looked very saucy and good like we usually like it and the crust was dark and hard and the cheese on top was very burnt not light. She then brought a spatula over lifted up the bottom and said it's light on the bottom and I said no no definitely not, we don't want this my parents have dentures it's too crispy for them. She walked away and didn't even offer to say oh can I make you another one or I'm sorry about that. Is there something else I can get you nothing like that was offered. I was so flustered. The disrespect and treatment that the young girl G had given me was awful and incredibly inconsiderate and I walked out. I checked on my mom in the car because my mom has dementia and I decided to come back in and maybe they would apologize or something. and I I heard that one girl G speaking about me. This is what she stated "oh if that bitch is not happy with the pizza she could've went somewhere else I don't know who she thinks she's speaking to me like that". She's unhappy with the pizza oh well".so I overheard that I said, excuse me, the girl with the colored hair kay came up to the counter and said do you want something else? What is the problem? I said excuse me why are you yelling at me and I don't want anything else after being mistreated the problem is that your co worker has an attitude problem and doesn't know how to treat customers right with customer service and or respect. Very immature. I said I will be talking with Mike or Karen and I left. This shows that these kids nowadays have no respect towards others especially adults. The Customer Service sucked! I was so upset. I did not order another pizza and I refuse to go there at night again. I will be speaking to the managers today because they need to be held accountable for the way they treat customers. I guess being teenagers or pf the ages 18-21 years old, the new generation Does not know how to treat people with courtesy. I then ended up going to Franco's where I got a beautiful cheese pizza. Don't get me wrong Tonys is awesome the staff during the day is great because the adults there are super respectful and responsible pizza however last night was not, and I will only come there during the day. I was kind of upset to the point that I wanted to cry, but I held my composure as an adult should. Here are pictures of the young girls that I advise to not buy pizza from. I am not looking for compensation. I'm looking for respect coming into a place of business. It's crazy because we always order from here. This makes my family and I not want to go here ever again sad to say

 a close up of a pizza
Maestro L.

Saddest pizza I have ever ate. This pizza had water bland sauce. The best Tony's to go to is on whitesboro st or new Hartford.

Are you kidding with this? How much effort is it to actually toss the chicken wings in the sauce? Practically inedible.  Get it together.

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3 years ago

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1 year ago

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8 months ago

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7 years ago

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8 years ago

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6 years ago

A Classic great pizza place in Utica. Great topping and free delivery and the subs aren't bad either.

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5 years ago

Super nice people. Food is decent and well priced. Definitely would recommend this place

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8 years ago

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5 years ago

Great food good prices and great service. Easily my go to place for pizza ! Drop in and try it

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5 years ago

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11 years ago

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12 years ago

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12 years ago

Nothing but good things to say.......Been coming here for years.....Great Staff at Tony's and Great food.....

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10 years ago

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Review Highlights - Tony's Pizzeria

“Easily my go to place for pizza !”

Mentioned in 2 reviews

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Tony's Pizzeria - pizza - Updated October 2026

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