This is probably my absolute favorite pizza around. Unfortunately, the service is beyond terrible. I took my daughter for dinner the other night. As we walking in, we noticed a sign that said "Please wait to be seated". We noticed six employees standing around, clustered at the entrance to the kitchen, directly behind the cashier/hostess stand. The hostess seemed stressed, distracted, and involved in a conversation with someone in the kitchen about their sister. We stood there, ignored for 15 minutes as she helped customers paying and leaving, picking up to-go orders, and arranging things behind the counter, before she acknowledged us and told us that we could just sit anywhere.
Our waiter came by and without saying a word, set menus on our table and walked off before coming back for minutes later to quickly take our drink orders. He brought our drinks, without a spoon for my coffee, and only three creamers when I asked for "lots of cream & sugar". We ordered the spaghetti meal, which states on the menu as including meal, salad, bread, and icecream. We also ordered a pizza, and I requested that they serve two pieces and prepare the rest to take home, as there was not enough room in the table for a full pizza and to eat comfortably. I asked to add garlic bread, a side salad, and icecream. At this point, the server tells us that they are out of icecream, so I ask him what they are replacing it with and he responds with "Nothing. It's a freebie anyway." It took forever to get our order taken, our drinks, our salad, our food, everything.
When he finally brought our food out, he brought our the spaghetti first and then took more than ten minutes before bringing out the pizza. When he finally brought the pizza, he brought the whole pizza on the tray and set it in the table, instead of preparing it to go, as I had asked. We had to ask one of the other servers for butter for our bread, and I had to grab a parmesan cheese shaker from another table, after having asked the waiter for one. After dropping off our food, he never returned to our table to check on us, never refilled out drinks, and never cleaned up or removed plates as we ate.
I have never not left a trip until this experience. This was literally THE WORST SERVICE I have ever received, anywhwre, ever.
The food however, was very good. The salad was a little "old" and the spaghetti was nothing special, but the meatballs were great, the bread was excellent, and the pizza was stellar! read more