I feel like we stepped into the Twilight Zone with this visit. Husband and I both craving pizza, and pasta for me as well. Went 'round and around about trying some place new but decided to go back to Tony's. We know what we're getting, and it's not hi-brow service, hi-brow food nor hi-brow prices. However, not hi-brow doesn't even cover it this time, and we don't know if the meltdown came from the kitchen or the server.
1. Not busy; only 1 other person eating when we arrived. Drink order taken by server (didn't give her name). NEG
2. Server asked if I wanted a lemon in my Diet Coke. PLUS for her.
3. Ordered 1/2 rigatoni meal w/2 extra meatballs and a 12" Tony's Combo Pizza, black olives instead of green. Server repeated back order. PLUS
4. Drinks, bread & salad arrived. PLUS
5. Family of 5 seated about 10 min after us get their pizza. NEG
6. Family of 2 seating about 13 min after us get their pizza. NEG
7. Server comes to the table and says, "I bet you're wondering where your pizza is." Understatement. Husband is hungry, and now he's annoyed. "Yes, we are." She explains it was made with green olives and the correct one is in the oven now, but if we'd like the incorrect one in the meantime she can bring it. How long for the correct one, we ask? 5 min, we're told. We decline the wrong pizza and ask for my rigatoni. NEG
QUESTION: Why did the other 2 tables get their pizzas before we were
notified that ours - which was ordered first - was made incorrectly?
8. Rigatoni arrives and looks NOTHING like the beautiful picture I took on a previous visit that is currently featured as the picture on their Yelp page. LOTS of sauce, not enough rigatoni. NEG
9. Husband and I share rigatoni, and still no pizza (7 min). In the meantime, the family of 5 has checked out, so my husband is at the register to pay for our sodas and rigatoni and we're going to leave. NEG
10. Pizza arrives while husband is at cashier and server says she took it off our bill. I told her we need a box, and my husband comes to the table & says leave the pizza - it looks raw, like all of the toppings were just thrown on it and not cooked, canned mushrooms, and we don't take food if we haven't paid for it. NEG
11. Server arrives with box and a cup of ice cream (no lid) which I have never received with any of my meals, so this is a first. We decline both. NEG/POS?
Again, not sure where this train derailed, but what a wreck. read more