Was visiting the area and ordered a pizza from this Tony's thinking it was a different Tony's about 45 minutes away - totally my mistake. I called to say that I wouldn't be able to come and get the pizza (which I'd prepaid for) so nobody would be waiting around wondering when my pizza was going to be picked up. Allison on the phone said she couldn't do a refund over the phone (and honestly, I didn't expect a refund because it wasn't their fault that I didn't double check the addresses before hand), but I was told that the owner would call me the next day to sort it out. The owner called, as promised, and offered a refund (which was really generous, especially at a time like this) or a credit for another pizza. If I was local, I definitely would have taken the credit, but I wanted to write this review because they're customer service is top notch (even though I've never actually had their pizza). If you order something and aren't satisfied, call them up - I have no doubt they'll help you out (just be nice, because we're all human with good intentions and no one is perfect). Thanks again, guys! If I'm ever over your way, I'll definitely be stopping by. read more

Bought a calzone and got there sauce that was half water. Talk about cutting corners and saving money. read more

First off we got 2 large pizzas 50 wings and a sub. My pizzas where cut in little squares which I absolutely hated. I am not a child at a birthday party Second the taste was ehh! The steak and cheese sub had no flavor. It looked good but had absolutely no flavor at all. The wings were the best of all. They had a good texture but again very little taste. The pizza is very doughy and not enough sauce for me and my family. He only put olives on half of the one pizza and I had to remind him about the soda that comes with the costly special. Also me and my husband did not feel well after instantly after we ate the pizza. So disappointed that it possible for anyone in New York let me down on a good pie, subs and wings!! read more

Tony's - Wings and sub. Got rid of the pies - Pizza Near Me - New Hartford, New York

My go to Pizza spot in the area. I'm shocked at some of the low reviews. I've been out of the area for 11 years but I get it a few times a year when I come home and used to always go here before leaving the area. The pizza is always phenomenal and the crust is the best. The wings are also a must have if you're going here. Make sure you ask for light sauce if you don't want a lot of sauce. I like the HOT and BBQ wings. The pizza isn't cheap. For a large, small and 30 wings it was close to $60. I know wings are expensive these days. I remember when they first opened up a large pie was only $10. We are used to the chain restaurants like papa johns, which are cheaper but don't taste nearly as good. My family loves coming here. read more

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My family of four went here after day trip to Utica. In addition to the reasonable cost of the food, we were very happy at the quality and taste! My wife and I are pretty picky when it comes to Italian food and we both left satisfied and full! The staff were very attentive and friendly as well. I got the chicken riggies and thought they were delicious. Well worth a stop if you are in the area. read more

There was a long black hair in my pizza. The help could be a little friendlier and put their phones down and address the customer

Ordered a large roast beef sub. small size compared to other establishments. Little bit pricey and no flavor. read more

Tony's - Pizza - Pizza Near Me - New Hartford, New York

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Ordered a small mixed sub and there was hardly any meat. Lots of mayo though. If restaurants are going to charge the crazy prices they do then at least give me some substance. read more

My wife ordered a pizza on 9/9/23 they told her 30 minutes so she waited and got there and they didn't even have it in the oven yet so they said they would give her a free one next time. so she came home and the pizza was not done you could not pick it up at all . So today she called to get the free pizza that they said she had coming but the women said no one there remembers. Will not ever order from there very bad service and I don't appreciate them treating my wife that way basically calling her a liar. read more

hands down worst tomato pie I've ever had. it's just a regular crappy pizza with parm instead of mozz. dough was trash and the sauce is tasteless. read more

I have to say the service was great, staff is friendly. Philly cheese steak sub was so-so, wife's turkey sub was a 6/10 only because I prefer more veggies than what she requested. I am giving this place a 1/5 due to a problem found within my wife's sub. I was halfway through the rest of my wife's sub and felt something SHARP stick into the roof of my mouth...WTF? Obviously there was something seriously wrong. I pulled out an inch and a half long wire bristle. Obviously the first mistake was it ending up in a persons food which is a no no . The next question is where did it come from? Did it perhaps come from the grill? The girl making my sub was wearing gloves. Perhaps she never changed her gloves? Too bad. I will probably be stopping by as I saved the added piece to my meal and will show it to the owners. read more

Tony's - Shard - Pizza Near Me - New Hartford, New York

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For starters the pizza isn't anything to write home about, always greasy w acidic sauce. The reason for such a low rating here is bc of the service. As I'm writing this, it's Saturday night at 6pm, I go in there, there's about 4 people waiting in line, one girl with dark curly hair helping the customers. There are about four others behind the counter, two girls are on their phones, one tall guy in his 20's is haphazardly making the food for the orders. After waiting in line for about 5 mins, one of the blondes decides to put her face mask up and put her phone away and asks to help the next customer. I get my food and go home. My large Meatball sub is lukewarm only has 4 meatballs on it. Next time I'll stick with Franco's even if it's a little longer of a drive. read more

The pizza is all I comment on food wise but it's spectacular. The people behind the counter are very friendly. The price is reasonable. The pizzeria is clean. I highly recommend it. read more

After reading Catherine's response to my original (since deleted) post, I realize that she is a woman who is very concerned about her customers and business and who insists on making customers happy. If you want the best pizza in the area, you must try this place. Do not draw conclusions because you've eaten at other Tony's---this one is different and the best. Try a container of their marinara sauce to take home. Best sauce you will ever eat. read more

We partnered with Tony's for a special event here at our firm in New Hartford. Tony's made everything awesome snd EASY! Quality is always top- notch and the staff helping us went above and beyond for us. It was just a real nice experience. Go here !! read more

The pizza that has broccoli on it and tastes a little garlicky was AWESOME!!! The service was so-so. The pizza was cold but I think that was my fault for believing the clerk when she said it was hot. The side salad wasn't great, just normal. The Raspberry Cheesecake was pretty good but I've had better. Overall, this place wasn't too bad and the food was good. I would definitely go again! Oh, also, be aware that there is a $10 minimum to use a credit card... read more

Pizza sucked! Not your Washington Mills Tony's pizza. We ordered 4 slices, were dried out bland. Their buffalo chicken had no flavor on top of it falling apart. I asked if I can have some sauce lady said I'd have to pay for it. Salads sucked too. We had their cheesecake which was bland. My ordered a cheesecake which was clunky and though it was labeled strawberry it was cherry. She took it up to cashier and she said you took a bite of it and would have to pay for another. Don't go here!! read more

Our family ordered 2 pizzas for a party and one was very undercooked. We called to let them know and the person we spoke with have us a credit for another time. We used the credit today and found a hair baked into the crust of one of our pizzas. Needless to say, we will never purchase from this restaurant again. read more

Tony's - Pizza Near Me - New Hartford, New York

The crust is great -- perfect chewy texture, crispy edges. The cheese is perfect, not bland (I always order double -- also perfect) and the toppings were good. I think they could add a bit more more sauce and the prices are a bit high, IMHO (the missing star). So far the service has been excellent. I've tried several pizza places in the area and I think this is the best I've found. read more

Tony's is alright. Definitely not the best pizza in New York. It's pretty dough-y. The sauce isn't that great. Basically tastes like pizza you can get at a gas station. Ok, their pizza is terrible. You can find much better pizza in the area. If your local, I recommend omega pie or Venice in whitesboro, and Capri pizza in Oriskany. Slice in Utica also has awesome pizza (try the purple cow slice). Thin crust true NY pizza. For a pizza place, Tony's has pretty good eggplant Parmesan. Tony's is just quick and right down the road from work for lunch. I wouldn't go out of my way to go to this or any of their other locations in the area. The girls working the counter are usually pretty nice, though. read more

Amazing wings. Some of the best buffalo sauce I've had. The pizza was great too. Cool spot with a huge TV for watching the game of your choice. The whole staff was very friendly and the service was great. I can see why this place has been around for a while. read more

I was in New Hartford for the first time yesterday for work and a co-worker took me here for lunch. The staff was very friendly and the service was good. I ordered a large Buffalo Chicken Sub and it was delicious and more than enough to suffice for lunch AND dinner. The vibe was okay--nothing special. Overall it was a good experience and I will definitely go back next time I'm in town. read more

I'm a little surprised by all the negative reviews. I love Tony's. The prices are reasonable, and the service is always so friendly. Their pizza tends to have a thicker crust than most in the area, but I LIKE that. The dough and sauce both have a good taste, and there's always plenty of cheese on the pizza. I tried their lasagna for the first time last night and was blown away. Very delicious. Their desserts and salads and sandwiches are always fresh, and their wings are good. I much prefer Tony's to many others in the area. I will soon try a calzone as I've noticed The Italian Chef (in New Hartford)---the ONLY place I've bought calzones in the past---has declined horribly in quality in recent months. I predict I'll be pleased. read more

Rude Staff. I had a coupon for a small free cheese pizza for my birthday and I explicitly told them on the phone that I reviewed this coupon. I picked up my order and left. A few minutes later, I was called by a rude worker who said, "Hi, can you come back and actually PAY for your food?" I was confused. I had told them I had a reward. The coupon came in my email and had no bar code or indicator that I had to give them the coupon. She laughed and said "the girl went to get your sauce (I never ordered sauce) and you just left!". Instead of listening to me explain my misunderstanding, she laughed at me and had a bad attitude. I went back in after their rude phone call. I showed her the coupon in my email. She said "you still want your sauce?" I replied no since I never ordered sauce and was only at this establishment to claim my free pizza, which was subpar. She then said "we like our coupons PRINTED" to which I told her I do not have a printer" she cut me off and said thank you in a snarky tone and I said thank you back and left. Never going again for bitchy workers and shitty pizza. You don't treat customers like this. read more

I don't think I'd go back. The staff was helpful, but not overly excited about helping us out. Attentive though- just not service with a smile. I had the fish sandwich that was advertised on the board when we walked it. It was actually pretty good, but it was just the bread and fish with tartar sauce served on the side. It would have been so much better with some lettuce and onions. There are just so many places to eat around there that I would rather spend my money somewhere else. We tried Zebb's & Carmella's first, but they were both packed and we didn't want to wait. read more

one of the worst pizza ive had pure garbage no taste slimy dough and nasty first and last time here it is what it is

The menu is outdated, they don't carry some of the items the menu says they have. We recently ordered a pizza that was extremely soggy and had wet cold canned mushrooms and frozen spinach on it. It was gross. read more

Alright, in fairness I've only tried this place once, so maybe they were just having a bad day. But I ordered a pizza and wings and it took over an hour for delivery. I don't care who you are, especially at lunch, there is no pizza that takes an hour to make and deliver 3 miles. I would have picked it up if I knew that. THe minute the guy handed me the box, it weihed like 10 pounds (a small pizza), I knew something was wrong. It had like six pounds of grease on top. I'm not a pizza expert but I've heard tha comes from using cheap cheese. The wings were mush and tasted like they were bad wings left in the fridge, left in the fridge, then microwaved. The total came to something like 20 bucks, I handed the kid 30 and he was like "Do you want change," as if that was a pain. At first I thought I misheard him and it was like 28 or something. Nope, he just wanted a 10 dollar tip. Maybe they have great food and service, but I didn't see it. It's kinda sad that there are so many pizza places named Tony's because people assume they're similar, or under the same ownership or if your name is Tony you must be able to make great pizza. I've had Tony's pizza that was great and terrible. I think someone needs to break the mold. read more