Absolutely the best of the best best mechanic in Rochester quality work dependable most honest…read moremechanic I've ever run up on

I work in the neighborhood and have been extremely pleased with the service I've received here---so…read moremuch so that I have recommended them to co-workers and friends and family members. They are thorough, very accommodating, and cost competitive. (I've always gotten other quotes before having any work done.) I have not had anything but an exceptional experience thus far!

Not long ago I had a very upsetting experience with Cortese Auto Group. It was regarding repair…read morework done and wasn't corrected properly. It got to the point I had to turn to the Attorney General for help. They reviewed my notes and determined it was a valid claim. They forwarded my notes to the DMV Albany main office. They too agreed my claim was valid but needed an outside opinion. So I went Camelot Auto Repairs in E. Rochester. I met and spoke with Doug the owner. Doug listened to my problem, went out with me and looked my car over. He detected a problem and prepared his professional opinion for the DMV. I sent his written opinion to the DMV office and they accepted it. The DMV in turn assigned a regional inspector who did get my problem straightened out. I was very pleased with Doug and his help for me. It was a very stressful thing dealing with this. 5 stars for Camelot Auto Repairs. On a final note, the time I spent with Doug, I must say his shop is very well organized and it appears he has good technicians working for him

inherited a car from canada , Doug was able to bring it to US safety standards. Amazing what he did…read moreplus kept the cost down. Doug you're number one in my book. Thanks for your help, you have a life long customer. Jonathan

Horrible. Seeking civil suit to get money back from being charged multiple times for same service,…read morebad-crooked paint job, missing parts, charged for services and parts I was unaware of and/or did not get notified about how much anything was going to cost. Enzo will say "special for you" but he means, I will charge you triple what labor and parts actually are....BE CAREFUL!!!! READ YOUR INVOICE CLEARLY!!! I was charged hundreds of dollars for TWO car shampoos, and he charged me for washing my car after the paint job was striped with VINYL which I SAID NOOOOOOO to!! He allowed my car to get ruined and now I have to pay to straighten my paint lines and remove vinyl which is peeling off. BAD BUSINESS...He refuses to refund what he owes. Listen to his replies to me and others who were scammed...it is ALL our faults. Let the judge decide. Small Claims Court in process!!

Can't say enough about these people. I needed to leave town…read moreto visit my relative in an asylum and of course, my car was making noise. I called them in need and they took me in the following day and got me on the road! Will be my regular repair shop from now on. (Particularly because I live nearby) Thank you JME!

The previous owners were good. The new owners are crooks. I…read morebrought my car in for a wheel alignment and they said it needed inner tie rods before they could do the alignment. I declined to let them have the work. I took the car home, inspected it and found that both inner tie rods were perfect. They lied to me to try to grab an extra five hundred dollars. INFO: I used to work at a garage, so I know what I'm talking about.

Everyone at Vesa are great. Always pleasant. Great…read moreservice,and great price. Highly recommend them. I've never had a bad experience.

Just moving to upstate NY, I have been working to get an understanding of what repairs my car…read moreneeds. Calling people all over Roc and in the more rural areas, everyone either had no clue as to what was going on and was trying to sell me stuff, or they did not even want to take a look. Talking with the guy on the phone, he was immediately concerned about my situation and car and had me drop by so he could take a look. He did not have to, but he gave his time to take a OBD2 reading of my car and a visual inspection of it. He let me know the info I was given was false. Although, he did not have time to do a repair, he also advised that I should watch out for scamming mechanics and if I ever need a second opinion, to call him. He was super concerned and did not want to see me get taken advantage of by other mechanics and their shops. People like this don't exist in NY and it's amazing to see an honest person provide input and support!

These guys here were friendly, responsive and fast. Fixed all my breaks/pads, and one of my…read more calipers for a reasonable price and even pointed out which store they'd recommend grabbing the replacement parts from to save some cash. This is where I'll be going from now on for car maintenance/repairs.

I purchased a winter truck from lance last year ,went back to get some problems looked at oil leak,…read moreframe rotted and gas leak was told well take care of ya buddy!!! low and behold now truck wont pass inspection and was offered 500$ for it when we paid 6000 so my opinion run away form Lance automotive

Thanks to my mom and dad I have discovered the best little mechanic in Wayne County! lance is…read moredependable, knowledgeable, friendly and fast! He handles repairs, inspections and can even help find a used car at auction for you. service with a smile! You will not be disappointed

I have used Independence Car Care Center's services four times already and I am extremely satisfied…read morewith the results. Jeff, Pam and their team are very professional, friendly and honest. They go above and beyond to help you when you have an issue. I am very grateful for their exceptional work and great service! They are the best!

The biggest problem with this business isn't even the repairs--it's the way the owner treats the…read morepeople who are paying his bills. In my experience, the owner was argumentative, disrespectful, and completely unwilling to have a professional conversation with a customer. Instead of listening to concerns or trying to resolve an issue, he chose to argue with the customer and talk down to them. A business owner should understand that customers aren't doing you a favor by spending their money with you--you are providing a service that they are paying for. Treating paying customers like they're beneath you is a terrible way to run a business. Between the poor customer service, excessive charges, and the attitude from the owner, I can't understand how anyone would willingly bring their vehicle here. The way this business operates says a lot about the person running it. I wouldn't recommend this shop to anyone. There are plenty of repair shops where you can spend your money and at least be treated with basic respect.

Great service with a smile. Tom (the owner) will take good care of you!…read moreI'll stay with C.A.T. (certified auto technicians). I get my Mercedes and my other cars serviced here as well! Highly reccomended by me!

Typically it is difficult to find an auto mechanic that is trust worthy and I imagine that some…read moreunlucky souls will never find the right one. However, that's not the case here. My family has been bringing our vehicles to Tom for well over 22 years. He knows luxury vehicles. He worked on my dad's Jag when it was brand-new in the 90s and then many cars later he actually fully restored the vehicle in the early 2000's and got it in working condition. I've trusted him with every car that I've owned, from the Buick to the Nissan and now even my new vehicle. Tom is honest and does amazing quality work. My parents have trusted him for years and now my brother, I and mom still support his business and the next generation (my niece) has even brought her car to Tom. Honestly, for me, there's no other option. Tom's amazing in our book.