My husband and I decided to branch out from our two favorite breakfast spots and chose Tom's. I had high hopes because it has been recommended a few times. Sadly we were not impressed. Throughout the meal we continued to hear the person working at the host stand talking about how the owner will not fix the water damaged, bulging ceiling tiles. Not my favorite topic of breakfast. The service was fast and we loved our server. She always had my cup of coffee full and checked on us a few times throughout the meal. Very personable! The food was less than ideal. My pancakes were thin, dense, and too crispy. Not the good crispy edge from butter on a griddle, but dry as if it has been under a warmer all morning. My over medium eggs were good, but the hash browns were lacking any flavor at all. My husband really liked his chicken fried steak, and at $4 it was well worth it. The portion size was huge! He also ordered a bacon and egg breakfast sandwich. I tried it and it also was lacking flavor. No real bacon flavor and could have used some salt. Sadly with all of the other great breakfast/brunch spots in Franklin, I don't think we will be returning. read more

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Good food and service and a great cup of coffee! I stopped in on a Saturday morning around 10 and grabbed a spot along the counter. I was greeted and got a cup of coffee right away. It didn't take long to decide on the Eggs Benedict which came with choice of several sides: I went with the fresh fruit. The place was nearly full, yet it wasn't that loud. It made waiting for my order pleasant. My coffee got topped off a couple times and I really appreciated that the temperature was immediately drinkable while providing a deep rich flavor. My order arrived along with my bill (my waitress hadn't asked if there would be anything else and also forgot to bring silverware.) I grabbed a napkin-rolled set of utensils from the counter and dug into my meal. The Canadian Bacon was thick cut and tasty. The eggs were poached to where there was just a small trickle of yolk when sliced. The Hollandaise Sauce was okay, but not as flavorful as I've had elsewhere. The fruit was house cut, but wasn't the freshest. Still okay, but maybe it had been cut hours before. I appreciate that they provided a steak knife to facilitate cutting through the stack, including the English muffin on the bottom. I was soon paying my bill at the cash register by the entrance and was on my way. Just enough to be full without feeling stuffed. Review #2798 read more

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On everything I love take your family elsewhere, it's not Tom's anymore it's called Dales. Over priced and food would be better cooked at your home. 6.99 for one waffle. 2.99 for bacon and 3.00 hash browns so tiny it's not worth it. Asked for a English muffin with peanut butter one English muffin 2.99 peanut butter cup 2.00 I said no thanks. Went home to eat. This place will be closed soon. read more

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First time here! Had the eggs Benedict it was very good with creamy hollandaise sauce perfect poached eggs too. Hot crispy hash browns. Large clean dining room. Lots of booth seating which I prefer! read more

Very friendly staff and delicious food. There's plenty of choices to choose from and the place is really big. Good for family brunches and parking isn't a problem. read more

Wow this was a DRASTIC change from our previous visit. I got the 2 eggs, 2 "pancakes" and 2 links. My husband got the protein omelette. Mine came with a huge scoop of fake butter on top of my fake boxed pancakes. They stuck to the roof of my mouth like peanutbutter. Generic great value syrup. There's an upcharge for egg whites or egg beaters but they made by husband's omelette with egg beaters (which he hates) I get saving money but don't charge us $26.00 plus tip for "Whipped Spread" aka butter and great value boxed pancakes. Especially when you call yourself a pancake house. read more

Came here because downtown Franklin was packed (which is a good thing), I had a clubhouse, my son had a philly cheesesteak and my wife had a reuben. I noticed my wife did not eat the majority of her sandwich. I asked to look at it, the corned beef had gone bad and smelled. I brought the matter up the manager......a brusque Russian women and she said she would give me ten percent off. The food was inedible. She charged us for my wife's tainted sandwich and only took off ten percent. I did not leave a tip......We will not be back. read more

Our first time. Excellent breakfast. I had the 2x2x2 and my husband had the kitchen sink skillet. Very tasty. Staff was attentive and kept drinks filled. Would highly recommend. read more

Nice lil diner with decent food but they charge 75 cents for lettuce and tomatoes, not together, EACH. When the register didn't automatically charge me when they added lettuce they created a new item charge for the 75c. I'm not hurting too bad from it but I was just taken back by the little greed monster. I've eaten here a couple times and either never noticed this or it more likely might just be some of the waitresses who charge this way. I don't mind paying a bit extra for toppings but 75c each is steep and with no warning of the charge, I didn't even have the option to opt out of the decision. read more

Went here for breakfast earlier today, not too bad of a place but not great either. I checked in on Yelp and started reading some of the reviews.... First, was not happy to see this is owned by flapjacks, not a fan of that place at all. Second, the pancakes were just as someone else have said hard and I'll add they were not even warm. The bacon and eggs were nothing to brag about as well. Now why am I giving this place three stars you ask? Well the service was actually great and all very super nice! Did not have to wait for food very long as I was very hungry. So far as I'm concerned, if they could get the food up to a bragging state then they might pull some better ratings. Until then might as well just call this place FlapJacks. read more

Tom's Pancake House - 2x2x2 breakfast. - Bakeries Near Me - Franklin, Indiana

I called to place a carry out order and was told it had to be done online or in person. I placed an order online and should have checked the bag when I picked it up because they forget part of my order. I called when I got back to the office and all that was said was "Oh I'm sorry".. and "Have a nice day".. no credit towards part of my bill. Well I can't eat my bbq without cole slaw so the whole order is trashed, and it doesn't appear they care.. I paid over $13 for a bbq sandwich and a bag of chips. read more

Arrived on Mother's Day, first time here. Good sized place. The system to wait for tables is very manual, the hostess just tries to remember who came when, so since it was busy, I saw other parties get leap frogged. I don't understand why she wasn't keeping a list on a busy day. Service was quick, friendly and efficient. I had eggs, pancakes, bacon hash browns, and coffee. The coffee was the best part, really good. Eggs and bacon cooked to order, well executed, hash browns were a disappointment, just bland. Pancakes were doughy,not fluffy. Prices are very reasonable for the amount if good. Decent breakfast, but that's about it. read more

Tom's Pancake House - Bakeries Near Me - Franklin, Indiana

This is my first time eating here and I will definitely be coming back as the crepes are super delicious. The service was supreme. Nice clean place to. read more

Tom's Pancake House - You get three of these delicious crepes. - Bakeries Near Me - Franklin, Indiana

Just visited this place in franklin, in. The food was "meh" but what really sparked my attention was the racial comments our server kept making about the cooking staff. Connie was our server, per our receipt. She made several comments to me directly about the "Spanish" staff and how they don't know what their doing and maybe she should learn to speak Spanish and maybe they should go back to school and oh yeah they didn't go to school. I'm very disgusted at this. It turned my whole breakfast upside down. We won't revisit this place. read more

Tom's Pancake House is a Flapjacks under a different name, same owner as the Whiteland location. This location comes with the same issues, slow service, and food prepared incorrectly. read more

Tom's Pancake House - cars parked in front of the building - Bakeries Near Me - Franklin, Indiana

This is the average of the most average. I think that most people will eat here and enjoy their meal. If you have a palette, and consider yourself a foodie, then you might think of going somewhere else. It was all downhill for me after I asked if they made their gravy homemade. You can guess the answer if you're intuitive. read more

We will not come back. It was us and another table. So not busy. Ordered two kids meals and two 2x4. There is way too much food. The pancakes are huge for kids meals. I couldn't even eat what they serve for kids. I could only eat 1/4 of my meal too big. We had to ask for syrup. She put plates on top of our food. Coffee was like warm and I asked for a refill and they already poured it out. I will say the server kept on up on refills for my husband coke. That is the only positive thing. read more

So this is good food and like flapjacks (sister store) hot food great service and really good prices. This is a breakfast favorite of local politicians (we saw several) read more

First time here and excellent place for breakfast and lunch. They don't serve multigrain pancakes on weekends, weird, but the food was yummy and came out quickly. Great service and good value too. I will return! read more

It's the easiest thing to do but can't never ever get it right CRISPY BACON ! Not floppy not fried Crispy. Cheese not melted on eggs service is great but got to get the bacon cooked right please fix this. read more

This place is horrible. Pancakes could choke a horse even with a ton of syrup which all soaked in. They set up like a rock. Service was ok though. Wont go back since food was soooooo bad. read more

I go to this restaurant a lot since it is cheap and so close to home however the last time I went in April after swiping my card to pay for my meal the woman starts writing down my card number as well without my permission. I told her to stop and asked why she was doing this and she continued and stated it was for the bank. I looked back a week later and shockingly I was charged 2x for my meal. Now they have my card number written down somewhere. I do not feel comfortable going to this restaurant anymore and will not go back. The exact same thing happened to my friend as well and when she called back they were very rude about giving her money back, still not sure if she got her money back either. read more

Average food, usually get good service from the older waitress. Not my favorite breakfast place even though it's closest to my house.

Their country scramble is never a disappointment! No matter what you order you definitely get your money's worth for the portion size.

If you love waiting around holding your baby in your arms this is the place for you. I've been there a few times and every time the hostess is rude and also never gets us a high chair. Then you get to wait around while waitress tends to another table for about 15 minutes while there's other waitresses standing around. The food is ok and the skillets are good, it's the only reason to go there. read more

We had a terrible experience with this establishment today. The food was not terrible (nothing special) but what made us decide to never come back was the way the owner and the waitresses decided to handle the loss of their credit card machine due to an internet outage. They ran out of slips to do manual card information, so they were telling everyone that we had to pay with cash. Again, we understood and realized this wasn't their fault, but then the owner demanded keys to make people walk to an ATM to ensure they came back to pay and were NOT nice about it at all. The waitresses were helping the owner to hold people's keys and were snippy, rude, and not to mention unlawful about the whole situation. They are very lucky they didn't try to hold my husband's keys because he would not have been so nice about it like the other people. Completely unprofessional and lacking core values of what real, true, friendly customer service is. We will NEVER come back and we will spread the word to others to take their business elsewhere. read more

I was pretty disappointed to find out the owners are the same owners of flapjacks. The service wasn't the best. I'll just stick with supporting the locals at Ann's in Franklin! read more

Was at a table of 5 at 9:30 on Sunday morning. Wait staff was kind and attentive. Breakfast came out in pieces with some forgotten and some late. Food came out cool. Asked for hash browns to be burnt, and they we not even quite done. Bacon was limp. Cashier was totally unfriendly and put out as she tossed my credit card, pen and receipt at me. Doubt I'll be going her again unless I hear of improvement. read more

I will never ever go back to this place again. I went in at 12 noon on 1/28/2019. Only 2 people already eating in the whole place. That should have told me something right there. The person that waited on me acted like she did not want to be there. She placed my order and the cook rang the bell 3 separate times for a total time of 17 minutes sitting there under the heat lamp. 2 more people came in after me and she took their order and decided to stand over by a friend of hers that came in while she was waiting on the 2 people after me. 5 customers counting me. After I saw her look over at the heat lamp and continue talking to her friend I just went up there and got my own food. She yelled across the dining room "You do that again and you will not be allowed back. I yelled back if you would do your job i would not have had to get my food that was sitting there for 17 minutes. " She yelled again that she was waiting on customers. NO SHE WAS NOT SHE WAS TALKING TO HER FRIEND THAT GOT INTO THE CASH REGISTER WHEN SHE WALKED INSIDE!!! THE FOOD WAS COLD AND CONGEALED. I asked for my check and she told me to get out and I did not need to pay. Fine it was not worth any money to me anyway. I think the Health Dept needs to make a surprise visit here. I saw some things they would have gave Critical marks for. Next call is to the Health Dept and the Daily Journal. I live in Franklin and will be sure to let everyone I know how I was treated. I tried to call 3 times at what I thought would be their busiest time to talk to the Owner or the Manager. Every time I was told they were not on the premises. DON'T WASTE YOUR MONEY OR TIME HERE. OTHER PLACES A LOT BETTER TO GIVE MY MONEY TO. THIS PLACE WON'T BE AROUND VERY LONG IF THIS IS HOW THEY TREAT THE CUSTOMERS. Looking at other reviews on Facebook and Yelp I can I am not the only customer treated badly. read more

Not generally a fan of breakfast foods, but even so, this place won me over. The food is delicious, the staff is attentive and friendly, and I had a great meal here. I will say that the portion size is a bit big, so bring your appetite or plan to take some of your meal home for later. read more

Overall wasn't impressed the only thing good was the server. I really wouldn't come back here at all. Coffee was luke warm and food not so good..... Server whitlee was amazing!!!!!!! read more

Was disappointed to see the "freedom fries" and "freedom toast" on the menu - considering the terrorist attacks on France this is poor taste. Food was just ok. read more

This place is Great I eat breakfast at least once a week every week they have something for everyone good fresh home cooked food not reheated frozen pre made stuff good portions and excellent customer service as friendly as could be manager always is greeting people and checking up to make sure you are satisfied my favorites are the country fried steak with 2 eggs and house omelet with lots of meat they even have healthier options for those wanting to eat healthier the skillet meals are amazing try the kitchen sink never had a bad meal or service read more

First and probably last time here. It was busy. Line out the door. Trying to keep an open mind due to how crowded. Servers were all friendly and smiling despite how busy it was and the only reason we gave it two stars. The food was mediocre. Biscuits and gravy tasted like from a bag or can. No flavor, not hot and lumpy dry consistency. We gauge all breakfast places based on the B&G! This was a fail. I ordered a skillet. It was overflowing with onion and green pepper which drowned out any taste. Did not matter as could not/should not eat it period as the "hash browns" were RAW and cold. Don't know about you but can't eat raw potatoes . Our server was super sweet and she even commented how raw they looked. Of course the hostess running the register did not offer other suggestions. We left. I came home and finished cooking my Mother's Day breakfast to a safe temperature. Not how I intended to spend my day skipping rest of itinerary to come home and cook my own breakfast I paid good $$$$ for someone else to cook. read more

My wife and I both enjoyed our meals and the service equally well. I got the 2x2x2 and the pancakes, contrary to other reviews, were amazing. So even if it is owned by Flap Jacks, we had a great experience on this Sunday morning. Enjoyed the old school music as well. read more

I've never gotten a bad meal here! The food selection is excellent and so is the food! Wait staff is very attentive, especially one waitress in particular, her name is Whitlee, very good waitress. Sat next to a young man from Missouri who was here for the fireworks and stopped in for breakfast. He gave it two thumbs up! The place to go in the Franklin area for good food and great service. read more

Went in to have a big meeting. As soon as we were seated noticed Stoney Vann mugs on every table. Quickly told the waitress we would not be dining there and left, and why. Very poor business decision for management to single out one candidate. read more

I was very disappointed in this place. The steak and eggs meal was nasty. My steak was ordered well done. When they brought it out, they had not cooked it properly. It was practically raw. Sent it back to be redone. Waited the entire length of the meal before they brought out the replacement just as we were about to leave. My eggs were ordered hard fried. The center was still soft and mushy. My hashbrowns were flavorless. To top off this horrible experience, there was no toilet paper in the men's restroom. We will not be returning. read more

Best breakfast in town! Great service, and the food was great! Since we moved to town we were looking for a great breakfast place, we found it! read more

An absolutely fantastic family place to go and enjoy a meal. If your order is wrong they will happily fix it for you immediately and there is always someone at your table trying to refill your coffee cup (: It's really nice and just over all a great place to be at! read more