Doug is awesome. Communicative, prompt, and professional. He got the job done after some other…read more"professionals" came to clean the dryer vents in our condo and broke our washing machine door.

We are from the mainland . Bought our second home about a week in Maui…read more In 2 hrs before we have to leave the island to the airport . Our fridge leaked underneath water flowing on the floor. Omg we started panic. We call Doug immediately if he can fix it . We shut down the ice maker machine switch . He came by few days to fixed the tube under the fridge . What a life saver. Thank your for your service .

Their tech came and shared a ton of knowledge and suggested possible issues. Although we ended up…read morepurchasing a new machine, we'll definitely call them with future appliance issues.

Kevin is the best appliance repair person I have ever worked with.He is gifted at diagnosing the…read moreproblem and is honest in his assessment of the problem.My refridgerator was broken and the fix was expensive.Kevin suggested we try a simpler,less expensive solution first and if that didn't work,we would have to do the more expensive solution.I was so impressed with his level of expertise and his high integrity.As it turned out,his less expensive solution worked and I was so grateful Kevin was who he is...GREAT!!!

Had a washer disaster that brought us here for a replacement unit. Our existing washer, self…read moredestructed and there was water leaking all over the place. Their service technician, Jay, was fast, friendly and helped us make a great decision on a new washer instead of repairing the existing 10 year old machine. The staff at Hamai were super helpful and fast. We got a replacement machine and arranged for delivery and installation. All told it took about 15 minutes "in and out" and they worked with us on the price and gave us credit for the service call on the wrecked washing machine. Highly recommend.

We walked in to Hamai Appliance yesterday. In so glad that we got to meet Manny! He saw us and told…read moreus he'll be right with us in a few minutes. We were in search of an oven. Well comes to find out Manny told us we might not need a new oven ask we have to do is reset it and see if it will work. So that's our next step. I'm so glad we went to this place. They are not looking to make a done out of people. They're here to help people out. We support companies like this. Please ship local and Hamai is definitely the place to go. Go see Manny if you need help. We'll be back if we need a new oven after all.

There response is a lie! The owner said NO PROBLEM FOUND (like it works) - but rather than call…read morewhile onsite - he sent an email later with that message. It's an airbnb so who knows what the guest was doing. But when my cleaner tried to wash again - it did not work. At first Amber offered to send him back because of their warranty. The owner chimed in an basically told me to F off and said he would not come back. I had zero issue with paying but at least add wanted the issue addressed - even if he told us - it can't be fixed - it happens - he just refused to go back and stood by "no problem found". We did in fact need to buy a new washer dryer set and our cleaner was not able to use the old ONE SINGLE TIME after his "no problem found" diagnosis. I suspect he's not a bad guy - maybe it was a bad day.

Jay did a wonderful job for me. My ice maker had clogged and wouldn't work. He came out and…read morediagnosed it first, then when his first fix didn't work-came back at no charge. He had hoped to avoid a more expensive repair, but couldn't. Even so, the part was most of the bill for todays' repair. He is very fair, knows his stuff, and reliable! He is also neat and cleans up as he goes. I am SO glad to have found him

I contacted Jalvin to take a look at my Electrolux dryer which my tenants said was not heating…read moreproperly. Jalvin came out sooner than expected and serviced the dryer that same day. I should've asked him what his Service Call cost was, was a bit surprised by his invoice. Not the cheapest, but Professional, responsive and efficient!

Aloha, i would like to highly recommend this small business.For those needing appliance repair on…read morethe island of Maui. Great customer service and was even able to troubleshoot over the phone.Because of their vast knowledge. The tech came with parts in hand and fix the issue with my whirlpool washer in no time. The price was reasonable and the customer service was above and beyond. I will use again!!! MAHALO

We were having some plumbing work done at our house which is how I got to know the Ferguson name…read more The plumber came here in search of parts for our toilet - which I like to call our "special case" as its low profile-design requires parts not found in mainstream stores and usually has to be special-ordered. I honestly would like to get rid of it entirely and get a normal john to save future headaches! To my surprise, he wasn't able to find this sleeve that bolts the toilet seat to the toilet. See what a headache this commode is? Another issue came up as we needed a replacement tub spout. I figured if plumbers shop here, this must be the best place to get it. Boy was I wrong. EXPERIENCE: The biz is located in a big warehouse in the Kahului Industrial park with adequate parking. It was far from what I expected. The first door I tried to open was locked and I guess was the office. The next door in line was a big open garage-like door which I thought was for staff only but it's the actual shopping area and their stock room. There are no displays or sales associates roaming the floors, just inventory. After finally locating the faucet section, it got even worse as not only was the selection limited, but everything was boxed with very little detail explaining what was inside. If you're looking for screws, nuts, bolts and everything in between, you'll be in mancave heaven. SERVICE: Like Napa stores, everyone is working behind the counter so you'd have to wait in line along with people purchasing items if you have a simple question. What a waste of time. OVERALL: I'm more of a Home Depot/Lowe's shopper where things are clearly on display with associates abound if you need any assistance. And as far as that tub faucet, I found just what I was looking for at Home Depot! Sorry, Fergie.

I received a call from Roma with Ferguson upper management. He was very patient and listened to the…read moreissues we had with both the faucet and show room customer service. He ultimately gave us a credit and resolved the matter promptly which we greatly appreciate. If our showroom rep had called us back as promised (or when she returned from vacation) with an update, this could've been resolved sooner. Roma could teach a Masterclass on customer service.

I had an excellent experience with this company. I'm not sure which rep was on site but I…read morecommunicated via yelp for an issue with my dishwasher and someone responded quickly. Luckily they were available the very next day. My sister was home and said they were in and out within 30 mins, woah! I appreciate the clear and direct communication & the knowledge to get my dishwasher up and running again. MAHALO :)

no , they canceled the day before lacking technicians. I had to scramble to find someone !read more

HARRY from lumber is THE BEST!! He should def be recognized for his customer service!…read moreWent here looking for specific items. Went on website and it did not provide in store location. Asked 3 workers and all pointed me in different aisles. Which at this point I had been walking around in circles. Larry, even though he was in lumber, took the time out and walked me to the right aisle to get a Husky lamp. He needed to get ladder and pull my item down which took him away from his duties. He then walked me to where the headlamps are and patiently helped me search for headlamps on the ladder as well. He never let me feel rushed or was a bother. Thank you Harry!

While the products are what's expected, the curbside service is unreliable at best. Over the past 5…read moreyears I've used the curbside service 3 times. Yes, I follow the directions on the app. Only once out of those 3 times did I'd receive my items outside. The two others, I had to go in to customer service and get them. Today was one of those times. Waited 10 minutes. No one. Another customer was waiting as well, so only two cars. I normally go in, but today I had my elderly mother, so curbside was more practical, but nevertheless I had to go in to get my one thing. What's the purpose of calling it curbside if I gotta go in to get it?

My wife and I own a condo in Ma 'alaea. Our large (4' X 9') bedroom 3-pane window was the original…read moredeveloper installed window. As you can imagine, the 1970's developer did not choose the most premium windows to include in their project and over 50 years of sea air and wind have done a number on them--time to replace. We went to Pacific Source for a modern replacement. They are a Fleetwood Windows dealer. Fleetwood makes one of the best Class 1 anodized aluminum windows on the market--just what we needed for a coastal application. We had the help of both Gabe on the mainland and Logan on Maui to make our project a success. Gabe helped with the pricing and designing (all Fleetwood Windows are custom made). Logan met with our contractor at the job site to take detail measurements so the windows were manufactured properly; fit in our opening; and, were compatible with our interior louvered window shades. We ordered the windows in November. We wanted to install the following April. We were under no illusions. The pandemic & its problems, shipping log jams and supply chain issues were all working against us. However, Pacific Source & Fleetwood were able "get 'er done" and deliver the goods to Maui by the end of March, about 3 weeks prior to our contracted installation date. Our contractor did a yeoman's job of installing the new windows; patching the stucco wall; and, reinstalling our interior louvered shutters. Thanks to Pacific Source, Gabe & Logan, and our contractor, we are now the envy of our condo project. We would use Pacific Source again without reservations. Give them a try!

Our contractor has previously worked with Pacific Source, and suggested we get doors from them for…read moreour house. We placed an order for over $10,000. This order was placed at the end of September, with them giving our contractor the understanding that, give or take, the lead time was about 12 weeks. Now, after an incident on their end, one of the doors is delayed until end of January and the other doors are said to arrive mid January. While I understand that incidents happen, I find their unapologetic lack of accommodation and subpar customer support truly disconcerting. Will we get our doors in by the end of January.. who knows, after spending so much money with this company, I sure hope their product is worth the wait. Their prices aren't competitive, their communication on lead time is wrong, their customer service and support are lacking in a huge way, naturally I am worried about the product now, too.

We had amazing service as we walked in. We were in search of a Space Heater, the gentleman helping…read moreus to us right to the product. There were shot to choose from but we found a Lasko brand abs it was on she for 89 bucks so we got it. So glad we stopped into this Marmac Ace Hardware. They have good stuff here. Come here. Great customer service.

Very helpful and friendly staff to help you find what you need. Very welcoming and professional. I…read morealways find what I'm looking for. Usually need someone to help me Find me why it is I'm needing. Easy to find associates to assist you.