OK- so on Maui I feel like our standards are altered. And I shouldn't be suprised but:…read more 1) My phone call was promptly returned 2) I was able to get the parts ordered before the service call- based on the "error messages" on our oven. 3) The technician called when the parts came in. 4) Kevin made an appointment based on our availability 5) The tech came when he said he would 6) He charged what he said he would. (not to mention, affable, polite and helpful) It is extraordinarily difficult to get these 6 efficient steps in one transaction. And then the cookies baked...

Absolutely fantastic experience with this company - they will be the first call I make whenever I…read morehave an appliance that needs help. The fact is, I called another company first this time, and when they couldn't help me, they told me South Coast was the company to call and they were absolutely right!

There response is a lie! The owner said NO PROBLEM FOUND (like it works) - but rather than call…read morewhile onsite - he sent an email later with that message. It's an airbnb so who knows what the guest was doing. But when my cleaner tried to wash again - it did not work. At first Amber offered to send him back because of their warranty. The owner chimed in an basically told me to F off and said he would not come back. I had zero issue with paying but at least add wanted the issue addressed - even if he told us - it can't be fixed - it happens - he just refused to go back and stood by "no problem found". We did in fact need to buy a new washer dryer set and our cleaner was not able to use the old ONE SINGLE TIME after his "no problem found" diagnosis. I suspect he's not a bad guy - maybe it was a bad day.

Wow, what great service! A definite 10/10. I called and had a repairman looking at a refrigerator…read morewithin 2 hours. I received texts informing me of the time, when the repairman was on his way, and follow up. They really do go all out to make sure you are in constant contact, using up to date technology. The lady organizing everything was straightforward, friendly and very easy to talk to. Jay the repairman walked in and found the problem straight away, had the part ordered and was advising me to book in for the following week so he could do the repair. He was professional, friendly and knew his way around a refrigerator! I was blown away by Malama and their professionalism. Unusual on Maui and so refreshing. I will definitely be using them for all my future appliance repairs. Mahalo Malama!

Not a reliable company they changed my service date last minute and it was almost impossible to…read morereschedule as they only service my area once a week and the only hours are during regular working hours which means I would have to take off of work .

They are amazing! I had 2 new failed refrigerators in one month, one was refundable and the other…read morefell under warranty. This could have been much harder, however they reached out directly, were so pono and kind, and definitely professional! Leroy was here right at 9 and fixed, had the part and done! They are knowledgeable and seriously a staple on Maui! So grateful. Do not hesitate to call them! Mario retired years ago and what a blessing to find Yasanias! Mahalo nui loa to Leroy !

Came same day to replace a couple bad smoke alarms in Kihei that wouldn't stop chirping. Saved the…read moreday. Did the job quickly with no drama or troubles. Very good to do business with. Will use again in the future.

Quality service, performed efficiently and knowledgeably. Great job. I would recommend.read more

Doug is awesome. Communicative, prompt, and professional. He got the job done after some other…read more"professionals" came to clean the dryer vents in our condo and broke our washing machine door.

We are from the mainland . Bought our second home about a week in Maui…read more In 2 hrs before we have to leave the island to the airport . Our fridge leaked underneath water flowing on the floor. Omg we started panic. We call Doug immediately if he can fix it . We shut down the ice maker machine switch . He came by few days to fixed the tube under the fridge . What a life saver. Thank your for your service .

Our Kitchen Aid appliances are going on 15 years right now. (PRO TIP: Kitchen Aid is the "Lexus"…read moreof appliances in terms of quality and build. They never gave us any problems until now.) Up until 2019 we paid for annual service agreements via Sears in case anything happened them. But, with Sears' rickety lifeline, we decided to forego them for 2020 as who knows if they'll even be in business! Service agreements aren't cheap either, costing about $500 a year to cover five appliances. I figured it'd also be wise to not put in extra money to aging machinery as well. Of course after said service agreement stopped, something goes wrong. In this case it was our Kitchen Aid side-by-side refrigerator/freezer - the ice maker to be exact. While it still produced ice, the water to refill the ice tray was shooting out too strong so we had icicles and mini frozen waterfalls on the ice maker and shelves. Enter Kelly's Appliance Repair. EXPERIENCE: I remember my parents used him in the past, so I got his info through them. Phoned and left a voicemail in which he called back soon after. Our schedules weren't jiving that week but once we connected, it was all downhill from there. He came by to look at the problem then called back a few days later to schedule the repair. Turns out the part (name forgotten) that controls the amount of water being disbursed into the ice tray was the cause. The opening got too large from age which resulted in our unwanted Antarctic landscape. The part was changed and he said to watch it because if the problem re-occurs, we'll need a new ice maker. He didn't even leave us a bill as he charges after the problem is resolved. Who does that nowadays? OVERALL: He's the real deal. Honest, affordable, friendly, professional, local-style service. Highly recommended.

Kelly responds quickly and took care of my refrigerator immediately. His price was more than fair…read moreand his work top notch.

Weirdest thing ever. Last week I called MB Appliance to have someone fix my refrigerator. This is a…read morerecurring issue, and I'd had it fixed last year by someone I couldn't reach this time. These guys got someone out immediately, so I was very grateful. Mario was here within 30 minutes, and when he got here, he stood looking at the fridge (not even opening it) for several minutes before saying anything at all. Then he mentioned that he'd been out several times in the past for this same fridge (previous owner of the house) and had never figured out what was wrong. He took a couple of panels off, checked a few things, and said that he didn't know what to do, no charge for that day because he hadn't fixed anything, but call again Monday if the fridge didn't start cooling. Fifteen minutes after walking through our door he was gone. A few minutes after he left, another repair person returned my call from earlier, and came out an hour later. He took things apart, showed my husband what had happened so that when the issue arises again my husband can fix it, and charged a reasonable rate. Just now, the office of MB Appliance called me to ask where I wanted my invoice sent. I was confused, and asked what invoice. The woman said "For fixing the refrigerator." I explained what had happened, she said "Tell that to Mario," I said "Mario's the one who said there was no charge because he didn't do anything." Silence for a moment, then she said "Don't ever call us again!" and then hung up. Done.

11/19/14-I emailed this company through their link posted here on yelp. In my email, I had…read morerequested a call from the company to discuss my oven issues. This way I could confirm the company could repair my oven. . 11/19/14- Julie emailed me back to let me know they were off island until 12/2/14. She asked if that would be an okay day for repair. I accepted. 11/19/14-12/2/14 no one ever called me to confirm any details on my repair request. 12/2/14- after being without an oven for several weeks and waiting (overall) two weeks for this repair appointment I was incredibly disappointed when the repair man walked into my kitchen, looked at me like I was insane and said he can't fix it. When I asked why, he said he doesn't work on gas ovens! Isn't this something that should be established before making me wait two weeks for the appointment. Gas ovens aren't uncommon. I reread the company profile on yelp, and I didn't miss any description about this. . . Might want to update their info so they don't waste their time or mine..

Our home was built with the dryer vent running up the wall and out of the roof (not by choice)…read more The vent cap screen on the roof got clogged with lint within a year, so I removed it. Needless to say birds built a nest inside, clogging the vent again. After numerous failed DIY attempts, I broke down and called Vent Pros. EXPERIENCE: I left a voicemail but didn't hear back from them, so I called again the next day during biz hours. Al, who I believe is the owner, answered. Very friendly guy. He got me set up for the same day which was great as our laundry was piling up! He and an associate arrived a bit earlier than promised, another plus. They removed the nest, cleaned the entire vent shaft and replaced the screen with one that has larger openings for the lint to exit more freely. Duration was a little over an hour. Price was $250 + tax. OVERALL: Professional job. Excellent service. Highly recommended!

Highly recommend Vent Pros Hawaii! I called yesterday because my dryer duct was clogged, and they…read morewere able to accommodate me the very next day. They arrived within the two-hour window they provided and were very courteous and professional. The whole process was easy from start to finish, including the billing. The invoice was sent by text with a convenient payment link, which made everything quick and simple. Great service, prompt scheduling, and very easy to work with. I would definitely use Vent Pros Hawaii again!