Did you know it is difficult to get an oil change for an RV? Not at Redwood General. They actually…read morechanged the oil in the parking lot. This was not like going to a fast lube place. It took time because I dropped in on a full mechanic shop. They were able to work me in. Their interactions with other customers was impressive. I felt they were honest and up front with everyone I saw. Anthony took great care of us and was a great representative of the shop. Highly recommend these guys.

"We're out to make every experience hassle free guaranteed" Today, I was and I am indignant about…read morethe service I am receiving. I deserve better. I tried to bring my car in yesterday for an oil change, but they said, at 1 PM, "booked for the rest of the day." They offered me at 8 AM this morning. I asked if there was anything later as it's a little bit early for me. Ultimately, yesterday, I scheduled a 9 AM. I showed up a few minutes early. My service rep, Dawn, explained that I needed to wait just a few minutes as she was texting another customer. Strike one. I kind of doubt that a text message couldn't have waited 2-3 minutes for me to get checked in. She looked around at an empty behind-the-counter and said somebody would be with me shortly to help. A man came out and got me started. Eventually, she came over and took over the transaction. She asked if I was going to wait or come back I asked, "How long will it take." She said it would take "a while." "How long will that will be?" Remember, I HAVE a 9 AM appointment. I have gone to Jiffy Lube in the past. Usually it takes 15 to 20 minutes, but never any more than 30. All other shops for which I have had an appointment, whether it be a dealer or another oil shop, they take an hour to an hour and a half. Her response? "Noon." That's three hours! She also explained there were a lot of cars ahead of me. I reminded her that I had a 9 AM appointment. I firmly, but not rudely, expressed the fact that that was not acceptable. I don't know if it will change anything, she simply said, "we will see what we can do." This is totally unacceptable and uncalled for. What's even the point of having an appointment then!? I can't think of any reason why I would ever come back here for the treatment I received and pointless and unprofessional process of scheduling. Had they told me upfront that it takes 2 1/2 or three hours at least I would not have come, or at least I would've brought some work along. Instead, I am wasting my time! I don't know the corporate structure, but it seems like this might be a franchise operation. In addition to writing here, I have not notified their corporate headquarters about what's going on. In the restroom, they have a professionally mounted magazine article talking about the nation's best tire store. The magazine article is dated from 2007. IF this store used to be good, they should take that magazine article down as now it's an affront to what it is today. I thought all should know how this shop is REALLY treating their customers. Don't bother trying to make an appointment. It doesn't seem to really matter.

Made an appointment and arrived almost an hour early. The wait wasn't terrible, but it was the…read morelongest I've ever waited at any America's Tire location (the appt line was longer than the walk-in line). There was also not a lot of seating in the waiting area, but I was able to find a spot as well as an outlet for charging my phone. Came for a tire rotation & inspection, but while checking my vehicle, they noted that one tire was in the red (tread depth 1-2), another borderline yellow (tread depth 5). So I opted to get two new tires, and was glad they had my bridgestone run flats in stock. Standard pricing, not cheap, but definitely worth the cost with the warranty & refund/replacement certificate which has come in handy for me in the past. Martin was friendly and professional and provided efficient service. Wait time was quoted at an hour (my car was actually ready in less than 45 minutes). All went smoothly. I was happy with my experience.

This place was great!…read more Work up to a flat tire on my car. The place I normally go to was actually rude on the phone, so I called here. The customer service over the phone was so good dint even try to call anywhere else! They were very busy and even then they got my tire done within 90 min! Definitely a great location! Johnatan on the phone was great, Fabian at the counter was great and Nathan the mechanic was also great

Outstanding service, every single time. Amy has been taking care of my Teslas and all of my work…read moretrucks for years, and I can honestly say there has never been a single bad experience. She's an unbelievable human being -- always on top of her game, always honest, always consistent. What sets this shop apart is their integrity. They never try to sell you anything you don't need, and that level of honesty is rare these days. Her team is professional, respectful, and they make you feel valued as a customer. 1000% recommended.

Second time here. Friendly and knowledgeable service from the customer service gal. The team is…read morequick efficient experienced and gets the job done right the first time. I brought some new track tires to be mounted and road force balanced on my lightweight wheels. They did as good a job as I could have asked for and i am happy with the results I got. Car is driving smoothly at all speeds. Thanks again Beltran team!

Can't edit my original review so just updating to clarify some typos (FRICKING SIRI!!!):…read more I've taken my Porsche as well as my Mazda to their shop and BEEN happier with the quality and pricing of their work compared to the dealerships. They communicate efficiently and provide no more service than what is needed. In fact, I had the MAZDA dealership suggest thousands of dollars of work that was completely unnecessary.

I found these guys a couple months ago when I was in need of an oil change. I was looking for…read moreplaces that had reviews from women. Personally, I hate taking my car places because, unfortunately, females get taken advantage of. All their reviews were so great! I called and they were able to get me in the next day. I was able to drop my car off in the morning and pick it up after work. I asked what kind of oil and immediately was told not the cheap stuff for your BMW- I said good, you passed the test and we laughed. They were awesome. I have since taken my car back to replace my battery and get my engine bay cleaned. Battery is easy I know, but my car is special and I didn't want to deal with it. I was met again with exceptional service- going above and beyond! They respond quickly, provide great service and even throw in some jokes! These guys are seriously so kind (and funny). If you need to have work done in your car, take it to them! They gave me a great deal and took such good care of my car! Thank you!

Went to Kenneth to service my NSX for a full fluids job. He was super professional as we discussed…read morethe quote and the work I wanted to do. Also it helped reassure me that I saw 4 NSXs also waiting to get serviced. He also walked me through things to look out for the next day with the coolant too. Will come again!

A shop that take care of my needs. They have e been my go to shop to take care maintenance…read moreservices and special needs for my cars. Andrew/Kenneth are great, knowledgeable and trustworthy on their works.

Stress free is FAR from what just happened to me. Your company caused me stress if anything…read more I made an appt online and received a confirmation. I arrived a few mins early for my 1pm appt today.. and then I was told that they could not complete my service because there was not enough time. Please tell me why I received a confirmation for my appt if this could not be done TODAY? Or if you knew ahead of time that it could NOT be possible, why did I not receive a call sometime BEFORE my appt? Their way of fixing the problem was to "accommodate me" by offering me a time tomorrow (a weekday). That sounds like you're accommodating yourself more so than me. That's convenient for YOU. There are people who can only get these kind of services done on the weekend, me included. Then they offered me their branch in Redwood City, but provided me with a Jiffylube address just to get me out the door. But wait.. TO TOP IT OFF, they offered me a "discount" the next time I could come in. The price they offered me was more than; if not the same price I would have paid TODAY for the service. How is that a "discount"? After respectfully trying to see what they could possibly offer to make this situation right...in every single aspect, this was accommodating YOUR COMPANY and NOT me, the customer. Why would I come back? To get denied for another service? I am totally taken back today with this situation. I really hope you put this into consideration for your company. Especially if your Yelp staff is encouraging your customers to book their appts online for a "discount". This seems to causing people stress..and being you are the "stress-free auto care", this far from the case.

I used to take my Hyundai Elantra here, and my husband started to take his Mazda3 here too after my…read moreexperience. I hadn't needed to come for a while after switching cars but recently brought my Rivian to get the tire patched - they were super fast! They explained that there would be an extra labor charge for lifting up the Rivian, and what I could buy to have on hand to avoid the extra labor if there's ever another case where a shop doesn't already have it. I really appreciate getting emails and texts with pictures and updates!

What can I say about this place this place always delivers on exceptional customer service making…read moreyou feel OK after messing up your car or someone else messing up your car. This is my go to spot for tires. Great prices easy installation, Walk-through definitely come here and check these guys out not sure why all the negative comments. I would like to give a kudos to the Service Technician Anish. He was very friendly and knowledgeable. He even went to prep my vehicle and get the tire ready as a tech was running late, now that is "Going above and Beyond" as he was the only one here. Please make sure you thank him for his willingness to take care of a customer. I will definitely recommend this place to friends and family and I will be back. Keep up the great work.

I thought my car needed a tuneup. When I got there they did a scan and advised that there was…read moreanother problem and it would need a diagnostic. They didn't have the machine there to do it but told me which locations did. I appreciated their honesty. I will return for maintenance.

I honestly can't say enough good things about this tire shop! They went above and beyond to help me…read morewhen I was having an issue with my car window being stuck down. They took the time to help me get it rolled back up, and that small act made a HUGE difference in my day and gave me peace of mind. Zo, the manager, is running this place exceptionally well. You can tell he genuinely cares about helping people and making sure customers are taken care of. The service was professional & helpful! I'm truly grateful for the help I received here. If you need tires, car help, or just want to deal with people who actually care, I definitely recommend this shop. Thank you, Zo, and the whole team!

A perfect team at the tire store. All worked hand in hand…read more I took my Lexus for tire change. As I arrived at the shop, I was warmly greeted by the staff. he also assisted me with all question. The Manager Mr Alonzo Thurman also helped and checked me out. I was promised 1hr 15 minute, they completed the service in less then 50 minute. Great job.

I found myself in an emergency. I developed a large bubble on the sidewall of one of my tires. I…read moreoriginally stopped by a mechanic to do a patch work, but when they told me "it's dangerous to work on this tire, you need to not drive this vehicle and replace it immediately" I was in a bind. I was scared and never experienced this before. Very very unsettling, and I immediately started calling around for help. After contacting several places, including visiting Costco in foster city with no avail, I was told that many locations didn't have the tire size I needed. My vehicle has 18-inch rims...not common to carry. Finding a replacement wasn't as easy as I expected. Thankfully, this shop was extremely helpful. Not only did they have used tire I needed in stock, but they also took the time to walk me through my options and provide recommendations for future tire replacements. The front desk lady was super kind and friendly, very helpful and I appreciated her support. Very refreshing to have a memorable kind interaction. I appreciated her very much during this scary moment. What stood out most was how supportive and helpful everyone was throughout the process. They answered my questions, called me back with updates (their inventory and finding solutions), and genuinely made me feel safe and taken care of during a stressful situation. I felt they CARED. When you're dealing with something that directly impacts your safety on the road...and limited options due to it being 6pm with many local shops closing...that level of customer service means A LOT. I was able to leave with the used tire I needed and return for the future replacement they ordered for me (new, exact, and with warranty for 50k miles). Their team went above and beyond. What spoke most to me was their professionalism, kindness, and willingness to help made all the difference. Go with them. I'm incredibly grateful for their assistance. I highly recommend them to anyone looking for honest, knowledgeable, and caring service.

If you have a BMW. Don't take your car here for alignments. He literally said all BMW and German…read morecars are shit.

I made an afternoon appointment and arrived 15 minutes early. When I checked in, I was told by an…read moreolder, round-around-the-middle employee (Sal?) that they "didn't have time" to do the alignment on my vehicle. I was frustrated -- I had just driven 25 miles (about 30 minutes) specifically for this appointment. If a scheduled service can't be honored, customers should be notified before they make the trip. What made it worse was the complete lack of concern or effort to help resolve the situation. I walked out fully intending to call corporate and leave a negative review -- but then something changed. Another employee, Brandon Pascacio, noticed what happened and literally came after me in the parking lot to ask how he could help. I explained that I simply needed the alignment I had scheduled. Brandon asked me to come back inside and assured me they would take care of it. Because of Brandon's professionalism and customer service, Wheel Works ended up earning nearly $1,000 in business from me, including an alignment-for-life package, new tires, and additional repairs. He completely turned the experience around and is the reason this review isn't one star. From my understanding, the employee who initially turned me away was the manager or acting manager. If that's the case, Wheel Works seriously needs to reevaluate who is leading this location. Poor customer service and dismissive attitudes are exactly why businesses lose customers and damage their reputation. Brandon, on the other hand, is the kind of employee who builds loyalty and keeps customers coming back. The only reason this review is four stars instead of one or two is because Brandon stepped in and completely changed the experience. Without him, Wheel Works would have lost both my business and any future recommendations from me. Update: If you're looking for Brandon, he's moved to the San Mateo location on El Camino.

Incompetence a chain store scale!…read more Came in for a tire change. Made appointment. They didn't honor the time, and then they didn't align my wheels. I was told come back the next day... first thing in morning and they didn't honor the appointment AGAIN. Then the guy in charge blamed ME... the customer Run away!