Bad service and the person who answered the phone is very rude and racism. Please don't go there again unless you call deal with that kind of attitude from them read more

If I could give them 0 stars I would. The attitude on this man on the phone was ridiculous. He made racial slurs and was very very rude and nasty on the phone. Seemed like he had a vendetta against the asian community. I called in for my friend that didn't speak fluent english, he proceeded to ask me why my friend couldn't speak to him and how my friend was driving in NYC when he can't speak english. Does he not know the community is mixed and not everyone speaks fluent english. The nerve of this man!!! I would never come back to this establishment again. This repair shop should be shut down, i don't even know how they have business. It's almost as if he thought he was above everyone and everyone is beneath him, he stated "why would i leave my faculty to find a man that doesn't speak english"? WHY DOES THAT MATTER... WHO THE HELL DO YOU THINK YOU ARE..... read more

If you are looking for a place with attitude and nasty customer service this is the place to go. They are overpriced and don't know what they are doing. read more

Came here today to get my sun Roof fixed it was a local shop that my insurance company uses, I was told my sunroof would be fedex to their store and after 5 days When I didn't hear from the store I called and was able to get an appointment the next day...my appointment was at 8 and I think I finished around 10? 10:30? The lady at the counter... carol scanned my registration and recommended Dunkin' Donuts near by I could sit and grab a bite at, I decided to walk to nearby dollar tree and managed to kill an hour, I took off one star because I can still hear some glass peices on the shade cover when I'm closing my sunroof it's rolling around up there and another star off cause the glue is just everywhere but I'm glad I don't have to use garbage bags to cover my roof anymore read more

Tommy's Auto Repair - The glue they use is everywhere - Auto Repair Near Me - Brooklyn, New York

Tommy's auto repair is worthy of more than five stars! As a new customer, I visited the shop three times in the past four months to service my beloved 14 year old Lexus RX 350 - my sun roof and ac compressor had leaks causing water damage inside my car, inspection, new brakes, two new tires and long overdue body repair on my front bumper and compounding exterior detail. I find their prices to be very fair. I learned more about my car from Paul and Jerry than any mechanic I have EVER been to! They took the time to show me what needed to be done and why. It was clear from the onset that they take great pride in their workmanship and that customer service is a priority. I found everyone - Carol in the office, Paul the owner and Jerry the head mechanic to be friendly, efficient and highly professional. Days after each service visit I received a text or call to make sure my car was performing well! The shop itself is large and offers a wide array of services from detailing, repair and bodywork. They include a free car wash with each service I was very pleasantly surprised to receive a holiday greeting coupon flyer from them in the mail offering significant discounts on auto services that I was able to use on my recent visit - $100 discount!!! Thank you Paul, Jerry, Carol and the entire staff at Tommy's! You have a new and loyal customer here! Best wishes and much gratitude Nancy. P.S. I just had two car savvy and car fussy male friends look at the body work repair and they are blown away by the job and said it looks like right from the factory! Awesome work!!! read more

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I'd steer clear of this place. There's many other shops in the area or within a 10 minute drive away. Have a question to ask them? "I can not stay on the phone." Just pay them and ask no questions. Not exactly where I want to bring my car and feel like I'm being taken care of. read more

Been going to Tommys for years. In an industry where you feel you cant trust anyone, they are the ones to trust. They do quality work at a fair price. I appreciate their no nonsense direct approach with the customers (which many of their customers have also been using then for years). For a few years I was using BR Honda, who did good work, but, at ridiculous prices. So happy I came back. read more

After getting a carwash I did not see a difference. Scratched off my car, terrible wash overall. read more

Tommy's Auto Repair - Don't bother with the coupons. They get you with hidden fees. - Auto Repair Near Me - Brooklyn, New York

Steer clear of Tommy's Auto Repair!!! Zero professionalism!!! Not a surprise that this place has 2 stars and horrible reviews. Went in for an inspection and the manager, of all people was extremely rude and highly aggressive. Has no clue how to run a business. To make matters worse, the owner just sat there watching the entire scene, never intervening to correct his employee's lack of professionalism. Ended up leaving and going to a wonderful auto shop 3 blocks away. read more

I went there to get my inspection done and they were so helpful and knowledgeable and gave me some great advice about a crook dealer who i got my car from. I would definitely recommend Tommy's. my husband also brings his food truck here to get repaired there prices are fair and they do good work you won't be disappointed ! read more

I went to do my car inspection a few days ago and I almost got scammed over there. They asked me to pay $300 extra to do the tires and engines to pass the I inspection. My car didn't have any problems. Later, I went to another inspection, and I passed in 10 minutes. They can't do this type of business. If you do a long term business, you can try to scam or trick their customers. I would NEVER recommend this place to any of my friends. So, maybe that's why there are so many bad reviews. In addition, the person in the office (I think the person is the manager or the owner) is so rude to customers. They don't smile, and the attitude is like a king and he thinks of customers like peasants, he doesn't show any respect. I'm never going back there, and I will NEVER recommend anyone go there. read more

Do not bring your car here for maintenance or repairs. They do not do the job properly and you will be back in a month with the same if not more problems and they will not do the repair again properly and tell you it occurred due to any other circumstance but them doing an improper job. When doing oil changes they don't flush out all of the old oil, I've had friends who maintain their car well missing pieces like screws they ordered from the manufacturer and replaced with cheap pieces by this shop. On one occasion a mate brought in their car for an inspection and left with a fucked up rotar. The lady at the front is extremely rude and your car will not be in any better condition in the long run. read more

I've been going to Tommy's for over 8yrs now I'm knowledgable about cars and how they work. So I'd know if someone is trying to scam me. I've had the misfortune of hitting a pothole that broke my tirerod as well as some other suspension damage the entire staff treated me like family. They go the extra mile (no pun intended) to help me. When I need a regular maintenance done they never try to upsell me to get services I don't need. My car is now thirteen years old and even though it's very low mileage because of the age and driving on NYC streets she should drive like a 13 yr old car. She doesn't because of Tommys doing all of the scheduled maintenance she drives as if new I highly recommend Tommy's and as for the other reviews that were bad after reading them I tend to believe the writers are people who have issues and using their own inadequacies to try to hurt this business read more

The worst auto repair i have ever had. They had done my car, but it was broken again the following day.I had contacted with them again,but they told me that wasn't their mistake. P.S. the workers are so rude! read more

My family has been going to Tommy's Auto Repair for over 10 years. They do great work at very reasonable pricing. Paul, the owner a real good guy always does right by his Customers. Gerry Runs the shop! Very knowledgeable and gets right to the point! Carol, who does the billing is a sweetheart. The Best Auto Repair in Brooklyn! read more

Good car wash, but.. 1. Good car wash. Don't bring your car for anything else here. 2. NYS inspection: just get your car to pass, and leave, and don't listen for their maintenance advice 2. What these people do is borderline criminal. If you bring your car in for inspection, they will state that you are passing, and CASUALLY mention something like your rear brakes, belts, spark plugs will need to be replaced very soon. The reason I caught this is that I had just replaced my rear brakes on my car. 2 weeks later, I was told that within this month I needed to replace my brake pads again because they are almost worn out. I went back to the first place where I got the work done with questions. They showed me the brakes, and they were brand-new! It finally clicked, when I remembered that I got NYS inspection from the same exact place with my old car 7 years earlier, and they told me that my belts are worn to almost nothing, and it's a miracle that I haven't lost control of my car yet. I asked local residents around, and heard or experienced similar stories. I didn't call the cops, but could have easily. It's a miracle they are still in business. read more

This is the worst place around scam artists try to get you to do stuff you don't need for your car never coming back I suggest you do the same and stay away. Charged me for work they did not do. Continued their is nothing to discuss you guys are scam artists that try to get more money out of people when they come in to get inspections. What is their to discuss you want give me a free crappie car wash for me to shut up. read more

I've been bringing my car here for the past 2 1/2 years. They've done everything from oil changes to repairs to maintenance. I just got my car back the other day from a full detail. I cannot tell you how disgusting it was before I brought it to them but when I got it back, it was like a new car! I have no idea how they managed to get the dog hair out that was engrained in the fabric but they did it!!! Paul, Gerry and the crew are super nice and knowledgeable. It's a no bs zone. They really care about the cars and do great work. I highly recommend them!!! read more

my car got stuck on 13th avenue and 44th Street on June 30, 2016. It was dead. I called chaveirim and they gave me a boost. The electrical was going on and off so I knew it was a battery problem and something else.I took the car straight to Tommy's Auto repair. They diagnosed it as a battery and alternator problem. The mechanic fixed the car on Friday and then we went away on Sunday for July 4, celebration to Montauk, NY. Tommy's saved our vacation. The car runs perfect thanks to Tommy's Auto Repair. I recommend them to all. You can call me anytime at 718-541-7415. Tommy's is trustworthy and reliable service. I have an infant child so you better make sure I go to the right place. Our life is in their hands and they do perfect work. Thank God for Tommy's Auto Repair. read more

I feel RIP-OFF, they changed the rear break ceramic on my car in a Saturday and in just three weeks it was FULL OXIDE and when i took the car back to them, the owner or manager told me: "it is like that, sorry honey" WTF??! those things are not supposed to be like that, when the old one i had was good for 5 years, OMG i should read the reviews of these people before, JUST AVOID THEM. P.S: Also tolds me that the rear break ceramic like the original would cost more, LIAR! the dealer have the same price that they charged me. read more

Worst customer experience at an auto repair establishment. Especially the nasty old lady at the counter. Won't be returning just cause of that. read more

Awesome place.. always get my car perfectly cleaned. Never had an issue, price is good. The workers know what they're doing and how to treat a customer. Not sure why some have bad reviews to say. This place unlike others is well maintained. I always recommend this place to my friends who need a good wash or repair on their car read more

Went in for a NYS inspection and tire rotation - failed because of tires. I mean... if you knew my tires were dry rotting in the first place and I needed 4 new tires. Why the hell did you even rotate my tires? A professional would have let me know that my tires were no good and simply not rotated my tires. Shady business. read more

DO NOT USE THIS SHOP AT ALL , I went to their shop because I have the engine light on , they checked it and couldn't do anything about it and still charge me $100. I understand there might be a fee for checking the issue but $100 I believe is ridiculous. I will not be using their service anymore and best believe I will not recommend this shop to anyone. Please avoid this company their prices are very high and their customer service is terrible. I should of checked their reviews before going , lesson learned ! Apparently I'm not the only unsatisfied customer. read more

AVOID THIS PLACE AT ALL COST! denied me of doing photo inspection TWICE and the second time was right after i called to make sure they would do it for me. Staff are useless and they don't pay attention to you. Both times i went they were too busy on their phones to even take notice until you say something. If it wasn't for my insurance company telling me to come here to do the photo inspection i would have never came and i will never come again in the future. Just Terrible. read more

Just paid 200+ for an inspection and a tire change. Total rip off. First he tried to tell me I needed 2 tires, then he says one, that the tires I need are "special" tires. If I didn't need to get this inspection done today, I would have left. Very arrogant, talks to you like you're an idiot that doesn't understand him. This was a theft. read more

We were in the nabe and in dire need of gas and some cooling agent, as our 74 Camaro had overheated on the road. The servicemen came out and helped us, and even gave the Camaro a good windshield swipe that took all the dust from the road. Gas was cheap (around $1.89) and the we even saw Tommy on the porch of the gas station drinking a beer. He waved and we left. Five stars. read more

I had a scratch and dent on my car and came to this place to get it repaired. I was nervous but Oscar was so amazing in assuring me that the work would look great. I give high remarks to how kind he was to me and he did an amazing job with fixing my car. I can not even tell where the marks are anymore. Thank you again Oscar! I highly recommend this place to anyone looking to get bodywork done at a reasonable price. read more

I came to Tommy's about a month ago because the AC in my Jeep Wrangler wasn't working. Over the last few weeks, the staff has gone above and beyond to find the parts needed to fix the problem. Because no one in the area had the parts, one of the mechanics, Jerry, ordered parts all the way from Michigan and Arizona and had them ready within just 4 days. Jerry also explained everything to me in detail about 100 times which was awesome and totally appreciated. Paul, the owner is personable and fun to chat with during an otherwise unpleasant few hours spent waiting. Needless to say, my AC is back and running better than ever. Thanks so much guys! read more

Outrageous prices!!! estimated 550$ for changing wheel hub and bearing (parts+job). Found better price few blocks away for 460$

Exceptionally friendly and down to earth staff. Very understanding and the shop's prices are just fine too. Opposite of heimish, as open on Sat, but friendly and even offer chometz buster cleaning services! read more

Awesome customer service ! I recently got in to an accident and needed my car repaired. They helped me put a claim into my insurance and even got someone to pick me up to get a rental car while they fix it. Their car wash is one of the best In Brooklyn and prices are not bad for the great customer service you get. read more

I'm a personal chauffeur, and I visit this car wash almost every week to wash my boss' vehicle. I only visit this place because it's in the area. I have to say the service is terrible. You walk up to the counter to pay for your services and the woman who works there does not so much as say "Hello", look at you, or smile at all. Once I asked a worker if I could borrow a towel because they did not dry the car thoroughly. The owner cut in and stated that they don't give their towels to customers, and that I would have to buy a towel if I needed to dry my vehicle. I also once heard the owner say to an employee "You are going to be an idiot all of your life." He treats his customers terribly and his employees even worse. Horrible business to visit, and I'm sure it's a much worse place to work. read more

Good people and great service every time I been there...I never left a yelp review before but there was a crazy lazy in there saying she was going to give them a bad one so had to give them a good one read more

The worst car wash in Brooklyn. The owner hits on every women. Rude and disrespectful. My car looked like it was never washed and I paid for full service. Don't ever go to them. read more

They're expensive, as my pocket can attest, but they also do an awesome job on your car. What can I say, I will look for another place to repair, maintain my car, but you'll get good service from the mechanics in this place, and if you have some problem with paying, they will work with you--not financing, or a lesser charge, but they'll give you a timeline in which to pay them. read more

Went there to fix a dent in my bumper, came back with a new dent in my fender. Also more miles added to the odometer!!!!! Buyer beware. NEVER GO BACK AGAIN!!!.. read more

I went to Tommy's service center with check engine light on because I had my battery changed there in the past. I came to the receptionist and met this guy P**l, very nice guy, greets me and I told him I am here because I wanted to know why my engine light is on. He told the servicemen to give me a very general and "light" diagnostic test. I asked him was it for free, he said yes, because he believes I will be a "potential customer". After the test, code reads "engine misfire" and servicemen told me I have to do a complete tune-up of my car costing about $300-$400. P**l comes up to me and ask me if I wanted to get it fix today, so I said no thanks ( I wanted to go to other mechanics and see if I can get it fixed cheaper). Few weeks later, I received a call from P**l at Tommys asking how my car is doing, I told him I already had the problem fixed, and he started cursing and yelling at me over the phone saying how I tricked him to get a free diagnostic. I was totally in shocked, never expected he would call back, cursing and yelling at me for not getting the job done at their place. Horrible experience =( read more

one star for how ridiculous their prices are two stars to give them benefit of the doubt i called them yesterday to see how much it would be for a tow and also alternator work 65.00 on the tow, even though i only live a 3 minutes drive and 0.90 miles away, and 100 for labor, 200 for the part for my maxima also, their official site is very misleading! not good for customers! the site states they are open on sundays but the guy over the phone told us that was just for their car wash center, okay then why would you put those hours on your ''auto repair'' tab??? remove it! i also heard not so good things about tommy himself so i am instead going to another shop that one of my family members recommended read more

Surly and rude. Not worth the aggravation There are so many other shops within a few block radius that have better bed side manners.