Washer isn't working paid over 300 even bought own parts .... prefer refund of my money or for it…read moreto work .....

This past weekend my Whirlpool dryer stopped working. I called Gene at Hesters TV and Appliance on…read moreSunday. He showed up with replacement parts and fixed my dryer for $120. I highly recommend Hesters for appliance repairs. I'm glad I didn't need to buy a new dryer.

I was looking for parts on a JennAir Wall / Double Oven from around 1989 or 1990…read more I spoke to Sandy what a Gem and wealth of knowledge she has!! She didn't have the part but strongly recommended Monty Electronics in Camarillo. 805- 383-7796 to have relay boards rebuilt. She also highly recommend, Ernie from Mobile Tech 805-815-9197. Our usual Appliance Repair person, Dimitri - who we love, recommended I consult with somebody who had experience with doing this job on older ovens. He was very honest and said he hadn't done this kind of job on older ovens before. REALLY appreciated that while he was willing to do job, recommendation that we call older people Appliance Repair person with experience on these ovens!! That's Integrity!! Called Monty first. He was very delighted to hear of Sandy's referral and strong recommendation, he said he wasn't familiar with her store. BUT he was very familiar with Ernie and he also gave him a strong recommendation. He said Ernie brings him boards all the time. Next up, Ernie. Another Gem with a wealth of knowledge on older ovens. Ernie said relay was probably only part of problem. If we wanted to keep oven - good idea to also replace heating coils and temperature sensor probes in ovens. Coils fool people they're ok, but crystals inside can be breaking down, even though coil still red. So today I had reinforced that a) Lots of Great Peeps in Oxnard who are honest and want to help. b) Experience counts! c) Shop Local first before Google searching and looking for places to mail parts to to be repaired!

A seemingly mom & pop business which I advocate patronizing. Each time I've been there, they had…read morewhat I needed. They also give great advice on product and some tips on repair processes.

I have been using WDC Kitchen and Bath Center for years now and have had a great experience in…read moreoutfitting two kitchens and and laundry rooms with wonderful service and reasonable prices. But I really want to give a positive shout out to a recent experience I had with WDC last month. I live at the beach, and my Miele dishwasher that's about 5 years old hasn't had any issues whatsoever, except, from being at the beach, and a second home (not used everyday) over time a couple of the racks have deterriorated with some rusting issues. I ordered two new racks online from Miele before Christmas- they were pretty pricy. But they arrived in what I would call 'funky' condition, there were a couple of loose pieces that both myself, and my super handy husband could NOT figure out. I was sure Miele had sent us defective racks... but before I called them, I decided to take them into WDC hoping that someone there would tell me what was going on. I showed up at WDC on a slow weekday afternoon, because I knew this might take some time, and both Martez Houffen (Sales/Order Fulfillment) and Robert MacDowell (Store Manager/Sales) were a little perplexed with the racks well. At first. But, with EXCELLENT customer service, they took the time to see that the racks were assembled perfectly. Problem solved. WDC is my go to for all of my applicance needs! Thanks Robert and Martez, you made my day!

Whenever I get the WDC flyer in the mail about their "big sale" it's a reminder to share with other…read moreVentura County residents our experiences. We made two major purchases from them since we moved to Oxnard, the first was for a Samsung refrigerator that they sold us a 3rd party warranty for. I am pretty sure the reason they don't sell you an extended warranty from the manufacturer (you will get an offer to buy one from the manufacturer if you register your purchase with them) is because they are NOT a Factory Authorized Dealer. I know more than a little about this as I worked for IBM Corporation for 32 plus years and held jobs in sales and sales management that also included managing the relationships with our business partners. There was and is always a fringe of what are called "gray" marketeers who buy factory seconds (defective and/or damaged products or factory returns. It's easy to spot when you walk in the door, there are dozens of manufacturers products on the floor, but delivery can be sketchy and you need to check the products out both in and out of the box. Our Samsung refrigerator was broken more than it worked, the third party warranty company was nationwide, but the actual repair was performed by companies that employed primarily men dressed in paramilitary clothing who spoke bad English and had obviously no formal training from the manufacturer. WDC would ask you call them first, but they were slow in placing our service call so I tracked down a number to the third party directly and eventually got referred to a manager in Dallas, TX who was a decent guy and promised that if our refrigerator broke one more time he would replace it. It did, he lived up to his word, and we got a check in the mail. Remember you are not me, I have thirty two years of training and experience working with a wide range of customers and I can be the last person you want calling you. Not too long after the purchase of the refrigerator we made a much bigger purchase that included: dishwasher, oven. hood and range top. I know, and yes, I didn't claim to always be smart. This time WDC sold us a different 3rd party warranty, Allstate, as in someone bought a piece of the Sear's empire out of a bankruptcy court. Here's a helpful hint, when you go into a WDC store ask to meet the General Manager or get a card from that person, it you do that's like the golden ticket from Willy Wonka. There is no such person, they are all random sales people and if you pursue it they will transfer you to their main location in Moorpark, it's also their HQ. The owner and manager does not live in California and is semi-retired, that is what they told me . The woman who answers the phone is a pit bull and called me a liar and threatened to call the police if I showed up at the door. So much for satisfaction guaranteed. Do yourself a favor and stay clear of WDC, you get what you pay for in this world and and they are bad news and you could end up with defective products that make your life a nightmare.

He was super responsive - and that definitely is a huge plus…read more BUT he offered to do a job for $75, but when the part came in he wanted $150. After agreeing to do it for $120 - once he had done the job and the dryer diagnosis he wanted $150. I would not recommend Jon or ever call him again! Here are some details But here is where he didn't earn 5 stars from me a) Tons of Drama!. I had a wine cooler - and he charged me $79.99 for diagnosing the problem - which was the the thermostat. b) He told me that it would be an additional $350, for him to order the part and install it - but I told him that I could order the part myself (BTW - for $150). At which point he told me - there would be no warranty and he would install it for $75. c) So we agreed, I would order the part, and he would be back to install it for $75. While leaving I told him I had a dryer that also needed looking at - and he said since he is coming back he would look at it for NO CHARGE. d) 2 weeks later, I got the part, and I texted Jon. After re-introducing myself, he told me that it would now cost $150 to install it. After some back and forth, he agreed to $120 - and he also agreed that he would look at the dryer. e) He came today - installed the thermostat in the wine cooler - spent 15 mins on the dryer - and wanted $150. When I told him about the $120 - he had the gall to tell me that next time I could use somebody else. I definitely will use someone else. What a bad experience - NEVER AGAIN

I am very pleased with my refrigerator/freezer repair. Robert is professional, prompt and…read moreknowledgeable. Fair pricing, upfront with information that needs to be done. Robert is very confident in his ability to repair appliances, which I find reassuring. If you need a great appliance repair, call Robert you will not be disappointed.

I highly recommend this business. Oren was prompt, professional, and quickly diagnosed the issue…read morewith my washer. He gave me an honest assessment on whether it was worth repairing or replacing--no pressure, just straightforward advice. But what really stood out was his integrity. He went out of his way to check another appliance issue at no charge and suggested a cost-effective fix. He even followed up with the exact part number so I could order it and handle the repair myself. It's rare to find someone this genuine and helpful. I'll absolutely be calling Oren for any future appliance repair needs.

Top notch service. I had tried troubleshooting why our dryer wasn't heating, and attempted to fix…read moreit myself, but could tell it was getting a little above my skill level. Called Oren and he was able to come by the next day. He had the dryer disassembled in about 5 minutes, and found the issue. He already had the parts with him and was able to get the dryer working again in less than an hour. Price was just right, and I'll be giving him a call again any time we have any appliance issues!

He took care of my washer in a few minutes. Needs to come back to service the dryer. It needs to…read morebe done every 15 years.

I cannot honestly recommend him. It cost me quite a bit to Home come out and essentially not fix a…read moredarn thing. Then tell me that I would need to replace parts that cost me more than essentially buying a new refrigerator. He would also charge me for another visit on top of that. All he did was remove the freezer parts spray some heat into a freezer element, and then leave. The next day, or actually hours after he left, I had the same exact problem. I cannot honestly recommend this person. In addition when I offered to help, he was not friendly, not helpful, did not want me to learn anything, and is not someone I would recommend.

They have some great bargains. The employees are really helpful and nice. We bought a new…read morefreezer and it was a good price. I have to pick a day to take my time and do some treasure hunting. It is a really large place and packed with pet beds to furniture, appliances. If you are a bargain hunter and don't mind being in a warehouse. Go check it out!

soy cliente por muchos años de este lugar , todo muy bien, los productos muy bien los precios más o…read moremenos ,el servicio era excelente antes ,hasta de un par de años para acá el servicio muy malo para nosotros los latinos , solo atienden bien a las personas güeras gabachos, Arturo es racista le preguntas por algo y te hace mala cara y con los gabachos está muy amable, Andrea siempre me trata muy bien hasta la fecha , las mujeres que te cobran también te hacen mala cara y te atienden de mala manera.

Top-notch customer service and quality repairs! We've had Winkler's out to our home twice now, and…read moreboth times were excellent experiences. The repair technician is not only highly skilled, but also incredibly respectful and kind. This is a family-owned business, and you can feel it--from the warm way his wife answers the phone to the integrity in their work. Having worked in property management, we've dealt with many appliance repair companies over the years, and I can honestly say Winkler's stands far above the rest. They're absolutely worth the wait, and we recommend them without hesitation. They also sell speed queens!!

Wonderful service and reasonable prices. We have rental properties and take pride in looking after…read moreour homes. thank you

I am so frustrated with Best Buy right now. We bought a refrigerator 3 weeks ago. We have had 4…read moredelivery attempts and not one was successful. First, they brought the wrong refrigerator. 2nd time: Right refrigerator but damaged. 3rd time: right refrigerator but still damaged. 4th time: Right refrigerator but guys said they couldn't bring it upstairs. I said the other 3 times people came they all saw where it was going to go as our home is designed with the kitchen on the second floor. Not sure if I want a 5th try. The incompetence is breathtaking. Every time they say you have to prepare so I have to empty the refrigerator and move furniture, etc. How they deal with such incompetent delivery people, I don't know.

Ask for Jonny and you'll get the best customer service from an appliance company EVER!…read more I walked in knowing the models and discounted prices that I wanted. It's really nice knowing that you can get either the Best Buy discount and/or Pacific Sales discount. Plus, you can't beat their 10 year service plans. Compared to Best Buy, there's no question which one logical people would choose. I had issues with delivery out to Temecula, but Jonny was there each step of the way to get everything to work out. I bought a Frigidaire all-fridge and LG steam washer & dryer. The fridge was the easy one. But with the small space in my home's laundry closet, had multiple issues installing the LG. After two plumbers and alterations to the gas line and the water lines, the LG is ready and running. If you want personalized care even when you least expect it, then ask for Jonny (manager). Otherwise, I'm pretty sure the delivery division would've talked me out of LG steam and into a different model. Just remember, appliances go in your home. And if you're a true homeowner, then you want it to last throughout the years. Get what you want!