Alejando was very personable and professional. He walked me through the problems, gave me options…read moreand completed the job on the same day. Thank you!

Excellent service. Nathan is great -- very good at communicating issues and complications -- there…read morewere never any surprises. I also appreciated that he tried to get us a less expensive but effective option until it became impossible when we discovered we had a sinkhole forming -- in this case, the city was right -- we needed to replace things to meet city codes (and for our own safety!). The solution to my septic plumbing ordeal began when I called Cisneros Bros. in the middle of the night meaning to leave a message, but surprisingly, after several calls (accidentally called several times in my stress) an actual person answered the phone. Nicole (who answered) must have guessed it was urgent even if after hours. The next day, I met Nathan Knapp who walked me through every single step the crew would take. (Thank you crew!). I was helping my parents with this -- their septic tank broke into a foul river of waste in their front yard. Neighbors called the city for help, we were cited to fix things immediately, and almost $18,000 later it has been fixed. I could not pay ANY company this amount without understanding what in fact they were fixing, how, and the different options. Apparently for many decades, we were not meeting city codes (we didn't know until this septic tank disaster). The cheaper options to "fix" the septic mess weren't really an option because the city citation did not allow the cheaper fixes, but also because we truly needed a major fix. Nathan and the crew (Jeff, Victor and Rogelio) were super hardworking at pumping out the tank and Victor luckily spoke Spanish who could better explain things to my dad. It's hard to pay a bill like this, but I recognize the value of it -- it was necessary, and I really don't think it would have been cheaper or done better by others. We passed the city codes with flying colors and we don't have to worry about a sinkhole or wastewater mess. So glad to have have a brand new seepage pit, new outlet lines etc.!

I'd like to give a big shout out to Elementum. I've had the opportunity in the past to use them on…read moretwo different occasions. They are prompt,, skilled and always professional. Further, they capably work with insurance on helping the homeowner to resolve problems during an understandably stressful time.

This company is amazing, They do such a thorough job that I was purely amazed. Quick to respond…read more Quick to assess and quick to address any questions we had. I am a realtor and I have used other companies but this was honestly the first time I saw anything like this. Thank you for the 5 star service. You guys rock. Anthony was the field manager we worked with and he was top notch! Thanks again!

Our upstairs bathroom ended up leaking through to our garage. Robert and his team at 1-800 Water…read moreDamage responded quickly potentially saving me thousands of dollars in repairs. He worked closely with my insurance company to make sure everything was covered and handled correctly. I appreciate Robert and his team (Jaime, Edgar, Phil and Rogelio just to name a few) for being professional, proactively communicating with us and making sure we were happy with the progress throughout the entire process. I highly recommend this company if you need any type of water damage mitigation and reconstruction needs!

Robert at 1-800 will go the extra mile for your business. He takes a lot of initiative and…read morecommunicates promptly. He was responsive to our requests. The estimate they provided was with the industry standard software, so it was easy to compare with other bids. They were in the ballpark as far as price was concerned. Although we ended up choosing another contractor, primarily over processes, Robert earned our respect for the above-mentioned qualities.

I needed my carpets cleaned quick. I usually am pretty flexible with scheduling but this time I…read moreneeded them done ASAP. I called a handful of companies seeing who I could get to come out on little notice. Most said they could come in 2 days. I called A Step Above and they told me they had opening the following week. When I explained I needed them done quicker she tried real hard to see if she could make it happen. She placed me on hold and came back with " we can be there tomorrow at 7am". DONE! Bill showed up at 7am and cleaned my carpets super quick. They look great and smell great. I will definitely use them from now on. Thank you so much for accommodating me on such short notice!

I should have done this review long ago. I have used A Step Above for carpet cleaning for about 15…read moreyears now. They always do an amazing job! They are always on time and excellent at what they do. They do the job as if it was their own home. If you are a perfectionist, this is who you call.

I want to thank the Servpro team. I had a flood in my building overnight the came to my rescue…read moreearly Monday morning and took care of the whole situation. As a small business owner these things are detrimental to us. I appreciate them coming in and conserving some of my office space. I will definitely recommend Servpro to everyone. I give whole team Adrian, Jacob, Lisandro, Alex, nick, Andrew, Oscar, Jesus and Ahmed a FIVE STAR!!!!

ServPro of Victorville. Thank you so much for coming to the rescue. We had a massive flood and…read moreneeded help ASAP! We filed a claim with the insurance and Alan and his crew were out the same day! I don't trust strangers in my house with my kids around but these guys are professional and I felt very safe with them. It doesn't hurt that they were a preferred vendor of my insurance company and you can see why. There is no way I would use anyone else! They took care of everything. They moved all the furniture out of the house packed everything up and worked side by side with our adjuster. When something like this happens it can be a pain in the rear but Alan made it as fast and easy as possible. Thanks again Alan and his crew.

Peter and his team at Servicemaster went above and beyond all expectations we could have had! We…read morehad a water line leak in our attic. The water leaked through our ceiling into our kitchen. Our kitchen ceiling needed to be cutout and replaced as well as replace light fixtures and dry out all the water. Peters team got setup the same day within a couple hours of my call to the insurance company. The team of workers were very polite and clean from start to finish. They removed and replaced all water damaged materials, repainted, new baseboards, new ceiling, new lights, stained damaged cabinets. If I could recommend anyone this company when they're going through a homeowner's nightmare of water damage I would recommend Peter and his team at Servicemaster!

Our office had a leak one week before closing escrow. I had lots of people at my office helping out…read morewith stuff. I called Peter to come help out and we agreed on 2:30 to 2:45. I told him don't get here early because there is to much going on and we cant get to the area until that time. He agreed. He showed up at 1:30 and demanded he see the area now because if he had to call a crew at 3:00 he would not have time. He was extremely ugly and demeaning to me talking to me very disrespectfully. I have never been treated and talked to like that ever before! He left me stranded because he refused to do the job! He would not come back. He should not of agreed to the time if he could not keep the time!!! All because he came at the wrong time!!!! I WOULD NOT RECOMMEND HIM! This is the service master on Industrial Blvd.,Victorville PETER. NASTY NASTY NASTY NASTY PETER

I've had to use Puro First 2 times. Kindest most understanding staff. Every staff member was…read moreknowledgeable and helpful. I would not trust anyone else. PuroFirst is the best. THANK YOU!

Joel and Matt were very punctual and on point with services. Leak was detected accurately…read more Always communicating and working around our schedules to get the issue resolved quickly. Very friendly and fast workers. We were pleased with their professionalism and work ethic. Thank you for making this process easy. 5 stars for Joel and Matt. I would recommend this company they work quickly and in order.

I would never work with Force Restoration (and owner Omar) again. His promise is that he works with…read moreinsurance companies so you don't have to, which was very alluring. That was partially my experience, but he never completed my project and the insurance company stopped paying because the project took far longer than what was budgeted. Omar was always angling to get more money from the insurance company and would ask me to push my adjuster for more funds. When I tried to understand how much different parts of the project cost, I never got a straight answer... he'd say "Whatever the insurance pays is what I get". When you push or challenge him, he becomes very defensive. The whole thing feels very strange. As for the work he did for me: the quality did not reflect his high price, specifically the painting. He charges top dollar for everything he does and then explains "it's because I'm a restoration contractor and have to pay for insurance". OK, fine, but when you ask him for a cost breakdown of the work he performs, he says he can't provide that. After working for 6 months on a project that should've only taken 2, I finally had to take matters into my own hands. I paid him for the work that was (supposedly) completed and worked with another company to complete the repairs. Only after the new company started did I discover that the work that was supposedly done was in fact NOT done. So, I had to pay the new company to finish the work that I already paid Force Restoration to do. Yes, exactly, I paid twice to get the work done right. Buyer beware -- you've been warned. Feel free to check his contractor's license on the CSLB website and you'll see that he has at least one active pending complaint. If you'd prefer not to, let me share what it says: "This license may be subject to discipline under Business & Professions Code 7097 and/or 7098". Go ahead and Google what those mean and be ready to find someone else to help you.

I was so upset when water was coming down from ceiling and had no idea what to do!!! Mr. Omar from…read moreForce Restoration was so helpful and came through!! He immediately came when I called for help with emergency services! His team took care of everything and was available when I was available because I work everyday. Very professional and knowledgeable!

I had this company clean my carpets over 20 years ago. I thought they'd say to burn my carpets,…read morelol, because they're so old but they came in and did an incredible job. You would think my carpets were brand new after owning them for 26 years. The house smells fresh and clean. Hayden(sp) did incredible and we are so grateful. Mr. Francis handled our intake and was wonderful, helpful and so informative. We are so happy that we made the decision to clean the carpets instead of ripping them out and replacing. I know we'll probably get another good 4-5 years out of these carpets before we have to make the decision again. Thank you A clean pro for making us extremely happy with the decision to clean the carpet carpets, for having affordable pricing, especially in an economy as rough as it is today. The pictures I'm posting do not reflect how wonderful they actually look in person. I should have taken before photos, so the true comparison could be compared. They were very spotty and dark since we do have pets that have snuck into the bedrooms and done their little things. You would never know at this point . The only thing I regret is not doing the carpets sooner. Highly recommend this company.

Everyone is so friendly and knowledgeable. I needed a last minute clean and they moved mountains to…read moreaccommodate my schedule. My carpets are good as new. Highly recommend.