I have been using this Cleaners for years without any problems…read more Good cleaning pressing and wonderful people.

I dropped off 20 Lovesac covers at this cleaner on a Wednesday and was told they would be ready by…read moreMonday. I returned five days later to pick them up and immediately noticed that several of my cream-colored covers had a red/pink tint to them. When I brought this to the owner's attention, she said she didn't know how it happened and offered me a discount. After I paid, I explained that the covers still needed to be fixed since they had been damaged during cleaning. She then told me that because she had given me a discount, I had essentially accepted the mistake. I disagreed, as these covers are very expensive and should have been cleaned properly the first time. She set aside seven damaged covers and told me they would be ready in three days. She also stated that if she was able to fix them, I would need to pay the difference from the original price because she corrected the issue. I explained that I should not be charged extra to fix a mistake that occurred during the original service. When I returned, the discoloration had been corrected, but the covers had not been pressed. I was told to come back the next day after 5 PM. When I arrived at 5:45 PM, I was told they still weren't ready because they were busy and to return in 30 minutes. After waiting, four of the seven covers were still not properly pressed and remained very wrinkled. Although she offered to press them again, I declined because I was tired of making repeated trips. The most frustrating part of this experience was the lack of accountability and customer service. At no point did the owner apologize for damaging my items or for the multiple delays. Instead, I was made to feel as though I was inconveniencing her by asking her to correct mistakes that should never have happened in the first place. While the discoloration was eventually fixed, the entire process was stressful, time-consuming, and handled unprofessionally. And tried to make me feel as though she deserved to get paid full price for ruining my covers. Between the damage to my covers, multiple return trips, missed deadlines, and lack of accountability, this was not the level of service I expected. Based on my experience, I would not return.

I don't go to cleaners often, so checking YELP reviews, I chose B&U after reading they had a drive…read morethrough. Tremendous service both dropping off and picking up. The entire transaction took maybe five (5) minutes and I never left the AC in my car, a giant advantage in 100F Conroe, TX! And clothes looked great!

I have been exclusively using their services for a long while and am very happy with them. I highly…read morerecommend

Always do a good job and have items ready when promised. Everything always looks brand new when I…read morepick it up.

Took my Comforter to them and got a ticket saying it would be ready the next week on 4/5/2026 went…read moreon that day to pick it up and 11 more days only to be told it would be there at 5:00pm that day each time and it didn't show up until 5/4/2026...... This place used to be run well but not anymore we will never go back to this place

overpriced and didn't complete when they said they would. There are better places close byread more

Great service, quality cleaning services, and prices. I have found them to be prompt and…read morecommunicative about expectations. I was referred here by the TMHS JROTC as the ONLY dry cleaners in the area to handle the care of the Marine Corp uniforms. Rightfully so, the quality they provide is consistently spot on.... I have to ask for a "re-do" on my personal blouse after I forgot to point out a stain. No questions asked, they took it back and had it back to me same day without delay, hesitation, and maintaining a courteous attitude.

The woman who is always behind the counter is so kind and once even took my measurements quick to…read morefix some pants. They dry cleaned my clothes so well and for such an affordable price that I've stated to dry clean weekly. I have never dry cleaned before in my life and this experience turned out to be great. Once, I brought clothes to drop off and forgot that I had clothes there to pick up. I did not have enough money on me but she let me take it home and told me to pay next time I pick up. I've been going now two months and she has fixed clothes I never thought I'd get around to fixing. I never thought I'd be a person who "picks up dry cleaning" but this place makes that possible and I don't think I could ever to back.

Love love our local dry cleaners. We have been utilizing them for over a year now. My husband loves…read morethat his shirts can sit up by themselves!! She even offered me some extra stays. What a doll. So appreciate the quick turn around and the perfect mending. When you look around you can see that the location is Clean as well!! Thank you for such a great job!

I brought my dress to this business for dry cleaning before a wedding. When I picked it up and went…read moreto put it on, I realized the zipper had been completely broken in half. I had to be literally sewn into the dress moments before the wedding--a nightmare scenario for any special occasion. When I brought the issue to their attention, they agreed to replace the zipper. I explained that the original zipper was small and discreet, and it needed to match. The woman working there dismissed my concern, telling me, "I know, shes a professional." When I picked it up again, the new zipper was huge, completely wrong for the dress, and looked ridiculous. They again promised to fix it. Two more weeks go by, and when I returned to finally pick it up, it still wasn't fixed. This has been a frustrating, time-consuming, and incredibly disappointing experience. I trusted them with a $400 dress and they repeatedly failed to deliver on their promises. Avoid this place at all costs

I have been using this dry cleaner for at least 10 years. It's rare to have issues with them. They…read moreare consistent and professional.

Cotton Cleaner are absolutely the best cleaners I have ever been to. As a s man who wears dress…read moreshirts and slacks I use them extensively. I had brought in white shirts recently with serious sweat stains. After Cotton Cleaners soaked them overnight, washed, and then starched them these shirts that are 7 years old looked brand new. I couldn't believe my eyes. I will never go anywhere else.

The service was excellent and the family owned business were friendly and prices were reasonable I…read moreenjoy coming here I'll always come back

Great dry cleaning experience when traveling for a wedding. Drop off for item to be cleaned had…read moregreat customer service, and they have a 24/7 pickup that is fully automated! Item was ready a couple hours early, text communication was accurate and smooth pickup at a time that worked for me! Reasonable cost, decent value, convenient for The Woodlands, recommended.

This is such a convenient, 24/7 dry cleaning place. I love that I can show up at any time. I…read morereceived a text the next day when they were ready, and was easily able to pick up the clothes. The entire thing is automated as you can see from the photos, really impressive! I will definitely return.