Just wasted 4 weeks waiting for these ppl to fix my phone before realizing i need to cut my losses…read moreand find an actual functioning business. They never answer the phone, return voice messages, or answer email messages. When someone finally answered the phone today I almost died of shock. But he might as well not have answered, because the result was the same as talking to a brick wall. "Hi, has the part i ordered come in yet?" "I don't know, my manager and tech person are not here today." "Okay, can you go check yourself?" "No I don't have access to email." "Okay can you go look in the back on the shelves?" "No. And I don't see anything" "Okay it doesn't seem like you even looked very hard. Can you please tell me if the item is even coming at all? Ever? Because if it's not I need to go to another store so ..... " "No, i have no way of knowing that" Wow. Why even answer the phone if the answer is always going to be "I don't know"? I guess that explains why they haven't answered their phone in over a month. Got a question? They don't know the answer!

The out of area code phone number should be enough of a red flag for anyone who has half a brain…read more This store does not honor their warranties and will basically put the blame on the customer for not maintaining a charge on battery and therefore not replace it as they should under the understood warranty when purchased, shysters to say the least.

Came in with some car questions and Andrew was quick and professional. He was able to help me make…read morea decision on the correct part to purchase. Andrew is a true asset to the store. Thanks Andrew Your Awesome. Safe Parking Lot and just got repaved so you have a smooth drive. Overall a very safe area. I would definitely trust this store to help you with DIY car maintenance and fix and repair jobs.

This has to be one of the worst auto stores. Good luck getting any customer support or help, they…read morewon't even ring you up at the counter. I ended up just walking out. I see there's a corporate account that's replying to Yelp reviews, instead of replying to Yelp reviews you guys should audit your store and district manager for poor performance.

Friendly staff, although nobody greeted me when I came in. I had to look for someone. They didn't…read morehave what I wanted. But an incredible selection in car care products for sure well stocked. But the people working there would rather chat behind the counter, then come out and find out what people are looking for. Oh well. There's lots of other car parts places in town.

Based on my experience with the May Ave. (Santa Cruz, CA) store, they're friendly, helpful & handy…read more They also accept used auto & motorcycle fluids like motor oil for recycling. They also refund a core charge for old batteries, even if you didn't buy them there (this may be state-mandated, but O'Reilly's doesn't balk at accepting them). In the past they tell me some jerks would take advantage of that service by including stuff that can't be recycled, ruining the entire vat, so they make a reasonable effort to avoid that. It seems Amazon & big box stores may have made the prices at O'Reilly's (& other brick-&-mortar stores) more competitive in recent years.

I've been to this store 3 times in 9 days. I was only able to make a purchase once. I was able to…read morefind the coolant and blue def on my own, it took a minute for the cashier to walk away from his phone to help with finding $70+ windshield wipers. The other 2 times they couldn't be bothered. I saw the same behavior with other customers that came in. I have shopped at all O'Reilly's for decades. I will not go back to this one and I am considering returning the unused products that I have.

As i was checking out, i provided my phone number so my purchase would be kept under my profile…read more Miguel asked if i was_______ ( my name,) or if i was ________( Another name).?? This was the first time hearing another name under my phone number. A name i don't recognize. I inquired about it and was rudely told " dont worry about it"... i politely questioned again if someone was using my phone number at thier place of business. And before i could finish my sentence, Miguel rolled his eyes and shook his head and said in a condescending tone "stop worrying,... it's not important to you" And he turned his back and walked away but let me see that he was rolling his eyes once more. I asked " wait...im concerned someone could be using my profile." I was ignored. Cinfused, I looked at the other man behind the counter but he would not look at me.. I have shopped O'Reillys for years and have never been treated so poorly or been a victim of such disrespect. I truley feel like never shopping there again. W.

Easy to schedule and gave me very helpful input on how to address a batter issue with my Tesla.read more

The judge didn't see it that way. The final payment was for a new battery with 200 miles range…read more You returned my EV with a range that never exceeded 100 miles. So I stopped payment on my check. Less than 2 months later the EV died on the freeway. You said it was just a loose wire that can be repaired in days. Nothing was done for over a year. That's why the judge ordered you to return my EV, all money paid to you, and damages for loss of use. To claim that you stored my car for my benefit is laughable. When you closed your shop in Santa Clara you moved all the cars, including mine, without informing the owners. The judge had to order you to reveal the "safe" location. It was parked in your driveway. Anyone who wants to know the true story, just check the Small Claims Court records under your name. You deserved zero star.

It has been 3 years since they installed and our electric bill is only the transmission charge. We…read morehad a few calls the first year with no need to call lately. We do have their self cleaning panels under NEM 2.

Go with another company, trust me. We signed a contract for a system to cover 154% of our usage…read more They switched the systems on us and the paperwork being submitted to pg&e says they only expect us to be using 30% solar. Getting them to respond is the biggest hassle. They also did a crappy job on the install. Among so many other reason, trust me, go with another company.