Completely disappointed with the lack of service and communication. We brought my sons car in for check engine light repair and a also had to reorder a Universal remote(which was approx $200). Unfortunately, the universal remote does not work and the service department will not refund the money for the remote. They only said that new remotes don't always work. Makes no sense. Then after diagnosing the car, they said the repairs would cost approximately $2500, which included new tires valued at $550. Then they called and said the tires weren't really needed until the spring.
I am convinced they have no idea what the hell they are doing and return calls through a customer service person who knows nothing about cars was truly disheartening. read more