It's hard to understand what is going on with this restaurant. On one hand, they have some reasonably good food and friendly service. But the restaurant itself is being horribly neglected by its owners, and this reflects badly on the experience of eating there. 1. There are several construction projects in the restaurant that are only half completed, including a wall around the drink dispenser that was built but never painted. It's just drywall and spackle. And there's a strip of floor tile missing near the machine, which causes a tripping hazard. 2. The drink machine's icemaker has been out of service for months. 3. The restaurant installed customer ordering screens at the counter, but for nearly a year these have powered-on but inactive and covered in plastic. 4. For over a year, a security system box on the wall of the lobby has been loudly beeping because its battery is missing. 5. Outside, there are broken bricks and messy planters near the entrance. It's looking very shabby and run-down. Somebody needs to get things in gear, and start addressing these problems. If you're going to run a business people will trust, you have to put in some work. read more

First, I want to say that we genuinely like Tom & Jerry's. The food is good, and it is one of the only places in the area where my little guy will actually eat the soup and chicken fingers. That is why we continue to order from you. Unfortunately, I have been extremely disappointed with our last four orders from the Belvidere location. Four orders in a row have either been incorrect or had items missing. On three occasions, the store has actually had to drive missing items or an entire corrected order back out to our house. I appreciate that the store is willing to remake food, deliver missing items, or offer a credit toward a future order. However, those things really are not what I am looking for. I simply want the order to be correct the first time. Today was especially frustrating because when I ordered, I specifically asked if I could remain at the drive thru window long enough to check the order before leaving. I also asked if the food could be spread between additional bags rather than everything being packed tightly together. Instead, I was told I needed to pull around to the front. When the order was eventually brought to my vehicle, everything had been packed extremely tightly into one bag and stapled shut to the point that I could not reasonably check it. I asked the young lady who brought it out if the order had been checked, and her response was, "I don't know." Of course, I got home and discovered that items were missing again. That is exactly what I was trying to avoid by asking to check the order at the window. When you have kids waiting to eat after getting home from a long drive from the city, and you order from one of their favorite places, you just want to get home, open the bag, and eat. You do not want to call the restaurant, explain what is missing, and then wait for someone to drive the correct food back to your house. A future credit does not really fix that experience. I am asking that someone take a serious look at the quality control at the Belvidere location, particularly the process for verifying orders before they are handed to customers. We only order from Tom & Jerry's about once every couple of weeks, so having four consecutive orders be incorrect seems like more than an occasional mistake. Either we have somehow been extraordinarily unlucky four times in a row, or there is a larger issue with order accuracy at this location. What concerned me further today was seeing employees goofing around inside while a very simple request to verify my order was essentially dismissed. I was not asking for anything unreasonable. I was specifically trying to prevent the exact problem that ended up happening again. We like your food and want to continue being customers. I am not looking for another credit or free meal. I would much rather see the Belvidere store improve its quality control so that when customers leave with an order, they can have confidence that what they paid for is actually in the bag. read more

The nicest staff especially Maria :) we love the double cheeseburger and get it at least a couple of times a month. Prompt and always get my order right!!! TY read more

Food is always wrong, a king gyro is supposed to weigh 12oz and both of mine are 11ozs missing a sandwich and the manager won't even give me his name so done with BELVIDERE TOM AND JERRYS NEVER AGAIN don't order from them they scam read more

Service is completely not at this location. Waited 37 minutes for 2 Gyros. Ridiculous. 2 other people were pretty upset as well. We will never go to any Tom and Jerry's period. read more

Consistently get orders wrong. This will be the last time I go to the Belvidere location. Ordered without peppers, allergic to peppers, had peppers. read more

Absolutely HORRENDOUS experience. Flavorless, cold food. NONE of the girls had their hair tied- which SHOULD be a health code requirement. Booths dirty and falling apart. My family and I will NOT be back, and this review will be shared on all outlets to spare others the dread of having to spend money at such a terrible establishment. Such an embarrassment & nothing to be proud of here. read more

It was awful, waited in the line for so long just to go inside and the food already be ready

Food was cold I had the greek chicken breast on pitas dinner They must have use a breast from a 2 week old chicken‼Doesn't even compare to Rockford Tom and Jerry's I HIGHLY RECOMMEND NOT GOING TO THIS RESTAURANT EVER 20 THUMBS DOWN read more

Honestly I don't know why this place has so many negative comments. From what I've seen, this is a solid 4 local establishment. The restaurant is clean, spacious. The menu is extensive with hot dog, gyro, burger, and sandwich options. The staff was friendly and helpful with ordering and serving food. The food itself was simple but good. The Chicago hog dog was a classic. All the ingredients are not heavy at all. The downside is it lacked a bit of flavor, hence 4 stars. And the King Gyro, god, 2 people can't even finish it. It's like a big plate full of gyro meat!!! Overall it's a great quick bite. read more

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I really like their club sandwiches and the king gyro is always loaded up with gyro meat. Their specials are nice too when they have them, like the wings and hotdogs. They have been consistent with their food and service the prices have gone up recently but so has everyone else's. They were pricey to begin with but this is a better type of fast food. read more

I got a Groupon for this place hoping to try it out one day after working in Rockford. Instead my boyfriend and I thought we would indulge on a lazy weekend. He got a cheeseburger and I got the chicken strip meal. $20 lasted us a bit. We also got the funnel cake fries, which were amazing!! Pretty good place. Good service. I would stop again. read more

Tom & Jerry's - The menu - Desserts Near Me - Belvidere, Illinois

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We used to order delivery from this establishment, at least once a week. This was over the course of 10 years, or more. The problem is, the phone is located up front, and the person taking your order can't always hear you. This has probably contributed to quite a few messed up orders. But the reason we gave up on them, is the way they handle it. You , as the customer, are guilty, unless you can prove innocence. Even if you were rung up for the correct order, they will still refuse to drive out an item you are missing, if shorted. Overall, the customer service sucks. And be assured, this has been happening way too often, over the last 10 years. We are done, with this establishment. read more

Disappointed in our take out today. We ordered a Gyros sandwich and fries. OMG it was terrible. First, the fries were so over cooked. No flavored hard to eat. The sandwich had so much sauce that you couldn't enjoy the meat. Terrible. If you want a Gyros get the extras on the side. No wonder wr had to wait so long for the meal. read more

Great sandwich shop with real deal homemade Italian beef served with a side of au jus and topped however you want it. Gyros are great too, shaved off the spit. Cheese fries covered with plenty of ooey gooey lowbrow cheese sauce (I mean that in the old school, you know it's wrong but you love it way). This is a worthwhile splurge. read more

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Tom and Jerry on 173 and east riverside is fantastic Belvidere location we have had issues in the past thought we would try again today there was hair in the gyros they offered to send one out we live 20 minutes from that location was put on hold several times will not be going there again. Isn't the kitchen crew supposed to be having a hair net? Went right in the trash read more

Customer service sucks. Teenie boppers don't know hospitality. The ice cream shakes are never available after 8. That sucks . Dont put it on the menu, if you don't wanna take time to make me one. read more

Don't leave the parking lot without checking your food every time I come here my order messed up save your time and $

Slow delivery. Poor customer service. Kim was awful and not understanding. They were not apologetic or professional. Cold food. Ugh

My husband and I love this place. He's ordered more of a variety of food than me but what we REALLY like are their char burgers! They make every burger "custom, made-to-order". We each get our char burgers exactly how we want them. Portillos used to be my go-to place for a good burger, but no more. Almost better than the burgers are the made-to-order fries! My husband prefers (disgusting) greasy, whimpy fries and I love hard crunchy fries. Without fail, we both get our fries as requested. In fairness, I only gave four stars because I've only had their char burger and fries. We're big fans! read more

Amazingly delicious food! We ordered the gyros and there was a LOT of meat on the sandwich. The staff was helpful with all our questions about different items on menu and service was fast. The dining room and rest rooms were clean. Will be back! read more

Honestly I think their food is good. But the staff and service is why I'm giving this rating. I ordered my food for pickup at a scheduled future time (6pm and I ordered it around 5:20). I arrived at my scheduled time and still waited about 20 minutes for my food. When it was finally given to me, I walked out to my car and double checked to make sure everything was in there. One of the items was incomplete so I walked back in to let them know. Instead of anybody helping me or walking up to me to see what I needed, two of the girls (one of them I assume was the manager) continued to whisper and talk about me as if I weren't there. I heard the one say "I already gave her her food". Ive been coming here since I can remember but instances like this make me not want to come back. If the situation were handled more differently and in a more kinder way, maybe this review could have ended up a lot more differently. read more

Typically the food is consistent and decent. However, the service is bad to awful. We ordered a delivery this past Monday, they said 45-60 minutes. After 70 minutes I had to call and ask where it was. The young man who answered said they had a delivery issue but then said the food wasn't even made and that the driver would wait for it and head our way. Of course, I was very upset that no one called, we are less then 10 minutes from them and, it was a sandwich, 2 hotdogs and a fry! I could've driven there made it myself and been home in less than an hour. I knew there wasn't a manager there so I asked for the one who would be there the next day and for his name. He refused to tell me who he was and then hung up on me. My husband told the driver what the guy said about "having an issue" and he said that was a lie. Needless to say we won't be going there anymore and I hope you don't either. Maybe more employees and a manager that works nights might help!!! read more

The Gyros are good but the rest of the food is ok. The delivery service is awful. I called to order and they said 35 minutes. After 45 minutes Tina the manager said no its up to an hour for delivery! I told her i was told 35 minutes and she basically said i was lying. I waited 1 hr 5 minutes and finally just cancelled the order. They would not give a discount on the order, they really just didn't seem to care about their customers. It's really disappointing since I really liked their Gyros. read more

Good fresh fast food. Gyro, charburgers (best kind IMO), ubiquitous Chicago Dogs (with the cool buns) and crinkly fries!! For my local burger and fries fix I alternate between here and Culver's nearly adjacent to T and J's. Did delivery for the first time at 5:30PM week night...they said 45 minutes to an hour but was there in 30. Cheesecake is from Eli's and that is a plus. Serves Pepsi..."NO COKE"!! I know...I know....wrong burger place... but works here too! Good eating to you! SW read more

Gave my food to the wrong customer, waited 45 minutes for some side orders. Oh the cherry on top was that the food is trash.

Decent variety of fast food and Greek-inspired options. A good choice if you want something quick but more than just what McDonalds or the like. read more

The food for this place was very good, the employees were nice and friendly.. The wait was somewhat long though compared to many other restaurants I've visited.. other than that I give it a 4 out of 5. read more

I was here months ago and wasn't too impressed. I stopped in today for a quick bite to eat to give them another try and it was wonderful. They were so slammed and were killing it. There was a young lady in there with a hat and she was running the show. Bagging the food, getting the orders to the delivery drivers and over to the window! This place has definitely improved. I will be back again. read more

Food at Tom and Jerry's is great. Best thing about Tom and Jerry's is the GYRO. Awesome tzatziki sauce plenty of moist savory meat! They really pile it on. The gyro is so stuff almost looks like a burrito! Had just about every dish they offer and I have to say I havent been disappointed yet. This is the place for some good food quick! Also if you dont want to head on over there, no worries, they DELIVER! and they do it quickly! Highly recommend T&J's! read more

I love their chicken noodle soup and always fresh when I go, my other favorite is their apple pie it's so delicious.

Just visited the new location, after being a regular customer at the old location. New setup is beautiful, nice seating area with plenty of parking outside. Price is a little higher than usual hot dog spots but there is no competition for them in Belvidere. Food is decent, not great but not bad. I eat here when I don't feel like making the trip to Portillo's in Rockford. read more

Both hubby & I like this place. You will get huge portions and delicious food and the people are really nice. I think their prices are good, better than Portillo's and more food choices. I agree with some others as it's not as good as when it was in the older place. read more

Where to start... this place use to be wonderful, good food and fast. Now the name fits like the cartoon. Food is either over cooked, like their sausage, more like charcoal stick, missing essential items like sauce for gyro, or having to wait long times for your order. This goes for the drive thru or delivery. My daughter wanted a pizza. Gave us all the other food we ordered and half hor later still no pizza. So now all other food is cold. Manager says sorry cook burnt first one and did refund money for pizza but seriously a small personal thin crust pizza doesn't take that long. So we got the food and ate it cold cause they were not going to remake the entire order. Now come to tonight. Wife orders for the entire family delivery and she wants a gyro with extra sauce. Guess what. No sauce. Calls back to complain and girls says we will send you the sauce. Wife demands manager and now a new sandwich is on its way. Told half hour. So 1.5 hours later guess what we don't have. You guessed it no gyro. Still waiting after calling and being told on the way. I want to support small business like this but not going to do it anymore with Tom and Jerrys. I've out grown cartoons. read more

Absolutely love this place! I've never gone in for food but I've ordered delivery from here a few times and it never disappoints! The devilry boys are always very nice and the wait is reasonable every time. If you want a lot of food for a low price I definitely recommend this lovely establishment! read more

I have been coming to Tom and Jerry's for years. It was the best place in town. The downswing started this summer when the burger changed. I then started to order the gyros. This was great stuff! Everything about it was perfect. Then a few days ago I got one that was not as good. I thought it was a fluke so ordered again today but this time with fries and a drink. Everything is now different!! What's next? Shasta in the Pepsi machine?!! I don't even know what to order anymore!!! Oh wait, Portillo's!!! read more

I stopped by their new location in Belvidere for lunch. Food is always good and the new location has plenty of seating and parking !

It's ok. Expensive. Hot dogs, fries and a drink almost 10 bucks. Gyros.. same 12 bucks thereabouts.

The phone service is terrible. One minute your ordering your food and then next your on hold without any kind of notice. I ordered a regular fry with a side of cheese and even though the person on the phone taking the order repeated that back to me, they failed to circle it on my order. Therefore I did not get what I ordered and for them to bring me what I ordered that they failed to write down, I would have had to pay for it. I am not going to pay for their mistake. I used to enjoy the food but their service is too terrible to deal with anymore. read more

Good food, large portions. Fast curtious service. Huge menu ensures that anyone can find something to there likeing. Even the pickiest one in your group can be satisfied as all meals are made to order. Much better than any similar resteraunts . read more