Booked a reservation for a party of 7 on Wednesday night to enjoy the food and festive Christmas…read moredecor this holiday season. We ordered drinks such as the Jingle Juice and food including the chicken schnitzel sliders ,Greek salad and meatball smaller, gnocchi with vodka sauce and pesto pasta.
Really great option that they had gluten-free pasta . Be aware on the menu it states to please give them an extra 15 minutes for cooking.
Really loved the atmosphere and food was very good!
Now, as far as service, I was a little upset once we received the bill. We kindly asked our server why there was a holiday service fee of $69.? She said that was part of the meal and we asked her to clarify, but she said she needed to call the manager.
Denise, the manager who was there that night came over and at first when we asked again if this service charge was part of the servers tip, Denise answered that you can add on top of it, but she wasn't answering our question whether or not that $69 would be given to the server or not . ( this also was not mentioned to us when we booked the reservation )
Then all of a sudden our server came around again and told us no that the $69 would not be given to her, and then Denise looked at her and said yes, it will be.
Didn't really understand this type of back-and-forth about the bill and whether or not the tip was already included . All they had to do was start off by saying yes the $69 is already part of the server tip and if we would like to, we can add additional if there was great service.
Wish the staff would have been clear from the start instead of all the back-and-forth especially with a party of 7 where we already spent over $400
Hoping if we go back, that situation was just a one time issue