I worked with Shreya Russel when needing to choose a new plan through the Washington exchange. I…read morehad entered my doctors and prescriptions, and based on that information, she was immediately able to recommend two different plans. We talked through plan scope, and what doctors might or might not be covered, as well as prescriptions and other services. I had spent my own time trying to figure it out, and time with another broker who was not able to get me the information I needed. Shreya and Mutual Benefits Inc, had me on my way to choosing a plan in a matter of minutes. Once I decided which plan I preferred, she processed my request and signed us up on our plan, and this was on a Saturday! She went above and beyond to help me get the insurance that made the most sense for my family. Thanks, Shreya and Mutual Benefits Inc!

Sarah Freeman has helped me with my insurance through the exchange for the last 6 years, and my…read moredad's complex Medicare needs for 5 years. She has tremendous expertise and knowledge about the insurance market and the different factors at play in finding the best plans, and options and changes from year to year. She takes these very complex things and explains them in ways that make them a lot more accessible to understand. She's been able to take care of most of the action steps herself, and for the few steps that I have needed to do, she's given me really clear instructions to follow and helped me double-check that I got it right. I'm someone who tends to research a lot but can get bogged down in detail overwhelm on my own. Sarah has always been prepared with better options and combinations of options for us than I had been able to find on my own, and has taken lots of time with us over the years to go through things like checking the costs of my dad's expensive Parkinson's meds individually through different Part D plans, and helping us make sure he had coverage for the only specialist PT we ever found who could actually work well with him. She saved us quite a bit and even more amazingly, gave us peace of mind about coverage as we dealt with his difficult chronic illness situations. Her expert advice and comprehensive knowledge let me relax and feel secure that I had made the best choices possible for us and hadn't overlooked or missed anything important. She's always been incredibly patient, calm, and kind, even when we had a lot of questions in the midst of the open enrollment period when she's the busiest. Over the last 6 years I have found Sarah to be savvy, professional, well-prepared, thorough, warm, caring, trustworthy, and so, so helpful. I feel very lucky to be able to work with her.

Love this agency. After I had the worst agent for a year after moving to Seattle, I asked to be…read moremoved to Tonya's office. They always go above and beyond and they are the reason I don't change my insurance carrier for my car and condo.

Truly regretted changing agents to Tonya as I immediately had to change again after our first…read moreinteraction. She's rude, argumentative, and doesn't seem to grasp the concept of "customer service" in the least. She literally went out of her way (during her office/work hours at that) to find and direct message me a long rant on Facebook after wasting my time arguing with me when I called her office with a simple policy question concerning a claim I had to file. Didn't even ask me if I was okay or anything, she just gave a lot of unnecessary attitude when I was already dealing with something as stressful as a claim (which current customers know State Farm makes difficult enough). She also never ended up sending the documentation I requested that she promised she would before she hung up on me. One of the worst agents I've ever had the displeasure of interacting with.

This was one of the most frustrating insurance experiences I have ever had…read more Kris Jackson at ProStar provided incorrect information and showed a complete lack of ownership during an already stressful situation. I was told my assigned agent was out of office for the holiday and that nothing could be done. However, that agent's voicemail clearly stated to press 1 to be connected to another agent, which I did. The alternate agent immediately confirmed that what Kris told me was incorrect. From there, I was forced to do the work myself. I personally called the policy department to remove our totaled vehicle from the policy. The representative I spoke with even stated that this was the agent's responsibility, but since it was not being handled, they would take care of it for me. That should never happen. When you are dealing with a total loss, you should not have to fact check your agent, chase down departments, and resolve issues on your own. I do not recommend ProStar if you are involved in an accident. Be prepared to handle everything yourself, because this office will not proactively help you. I dropped ProStar immediately after this experience. For comparison, I switched to Robert Pfarr at Allstate and the difference is night and day in terms of customer care, responsiveness, and knowledge. His team has been wonderful. I would not recommend ProStar to anyone, even as a last resort.

Anthony Schulz in particular is absolutely worthless and if I were Prostar Insurance, I would have…read morethis man fired immediately! I am a real estate investor and own properties across multiple states. I deal with dozens of insurance companies and this place takes the cake. This is the worst insurance company I have ever dealt with by far lol. I am absolutely flabbergasted that this place has as many 5 star reviews as it does. Anthony doesn't answer calls, doesn't reach out to lenders to get escrow insurance payments, doesn't return calls, takes days if not weeks to respond to emails, tells me that he can't get payment from my lender but tells me we have time because Safeco isn't cancelling policies because of the fires, then lets my policies cancel, doesn't tell me anything, doesn't inform me of the cancellations, doesn't let me know it's pending cancellation, then I start getting collection agencies calling me from Safeco. This is absolutely unacceptable for clients!! Anthony has wasted my time and money and continues to do so. Stay away from this place! You have been warned!!

Bright Community Shield Insurance Agency provided excellent service and clear guidance using my…read morelanguag. They helped me find the right coverage quickly and explained everything in a way I could understand. Very professional, responsive, and trustworthy. Highly recommended!

I have had nothing but an amazing interaction with Leland and his team at Farmers. When I needed…read morelife insurance he not only took me on as a customer but met me in the comfort of my house to go over all the details, which in my busy life and schedule was so amazing and relaxed! Leland went over all of my options and plans and by the time he left we had one figured out and within a short time I was officially on a "life insurance plan"! Easy! I can't recommend Leland and his team enough! I could tell that he genuinely wanted the best for myself and my family and I appreciate that more than anything! He is so knowledgeable in all things insurance and on top of that is so friendly and down to earth. I recently had to connect with them over e-mail to get a question answered and within a few minutes his assistant had responded and answered everything I needed to know quickly and professionally! If you are looking for insurance of any kind reach our to Leland, you won't be disappointed!

I had a really bad experience with this agent. Years ago, I called them to update my new address…read moreafter moving. Several months later when I involved an accident, I realized my insurance had expired because renew notification still sent to the old address. They failed to update my info, and they would make a call or post a message before their customer's policy was expiring. It turned out a big loss to me. So they deserve my negative feedback.

Kathy and Anthony always go above and beyond to make sure I am taken care of! From knowledge to…read morecustomer service, I am confident I am working with the best team in the business. I'll be sure to recommend this agency to all my friends and family. I don't write reviews frequently, but when I feel strongly in a positive way, it is definitely worth sharing.

I've been insured by Allstate for over 10 years now, however when I moved to Seattle and had my…read moreinsurance transferred over to this area is when I discovered true costumer service. I worked with Anthony when getting started and he has been over the top helpful with getting me the best information and coverage for my needs. Making sure my needs were met, paperwork was filled out, cost kept as low as possible, and tons of savings. They even made right some mistakes my last agency had made with my policy. Awesome! I recommend to anyone to work with them, insurance is usually boring and a pain but they made it much better here!

Jim was a fantastic agent on the way in *and* on the way out. I moved out of state and he worked…read morewith my new agent to ensure that I had a smooth transition with State Farm, something he didn't have to do. While signing up with him, he got me better rates and is the only agent to go line by line and explain the various options of insurance. I told him I have no idea what insurance is and I really only have it because it's the law. Jim changed all that. He followed up with getting me insurance for my boat, my home, and an umbrella policy that according to my coworkers, was absurd that I didn't already have. I wish I could have kept him as my agent even with my out of state move. :( Thanks, Jim!

NEVER BUY INSURANCE FROM THIS AGENT OR STATE FARM!!!!…read more State Farm Insurance and their agent - Jim Jones are scamming consumers by sugar coating their offering and then ditching consumers as soon as they file claims. Recently, I have had to deal with huge amount of problem with their unethical and down right illegal business practices. Here's the run down: 1. They chose to kick me off my home policy, as soon as I filed a claim. The claim was 100% valid. If they had told me this is what would happened if I filed claim. I would have never bought insurance with them. Not to mention that I lost huge amount of money because of reduced insurance while switching. 2. Since my home policy was cancelled, there was no point in me keeping my auto policy with them as well. So I called them up on Dec 10th to cancel my auto policy effective Jan 4th 2012. Turns out the policy got cancelled on Dec 12th. I just found out, I have been driving without insurance for almost 2 weeks. 3. Not only did they decide to abruptly cancel my auto policy they also sent me additional bill to be paid. $124 to be exact. If anything I should be getting refund, not getting charged more because my rates went up or my discount no longer applied.

Kudos to Katie Morgan for all she has done for me at & since our first meeting. When we first met I…read morewas a bit skeptical about the entire process. She immediately put me at ease. Katie asked questions to best create a Medical Plan for me. She was not building a "cookie cutter" plan. Her plan would be specific to my needs. She went over my history & addressed any concerns I had. When I left our 1st meeting I was certain I had the right person looking out for my best interests. Since our first meeting Katie has answered any questions I have had via e-mail or phone call in a timely manner. She has reviewed my plan & brought forth any changes that might benefit me. Katie is fantastic at asking the right questions to ensure we are getting the best coverage for me. I have already told people about the great customer service provided me. Katie continues to work the partnership we have assuring I get the best medical coverage for me as life changes. I thank her very much. Kurt Andersen

When my husband turned 65 we knew nothing about medicare insurance. How, when, what. So…read moreoverwhelming. I found Vibrant USA online and called Sara. She knowledgeably answered all our questions and we signed up thru her. Since then she emails us annually to make sure we are happy with our choice of insurance. We also hear from her if anything new pops us. Its great to know we are just a phone call away whenever we need her. I would recommend Sara Evans and Vibrant USA.