1. Tobacco Hut

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Gaithersburg, MD

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Tobacco Hut

2.3 (3 reviews)
Open • 9:00 am - 11:00 pm

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Smoke Island - Smoke island custom stickers

Smoke Island

3.3(17 reviews)
11.0 mi

Just like others have said before the staff is amazing and very helpful. They really want you to…read morehave a good experience in their shop and enjoy the products at home. They were very helpful in getting us set up with a new hookah pipe, shisha and coals. We went in on a Saturday night around 8 pm, explained the pipes, shisha selection and recommendations to very well. There was no pressure whatsoever to purchase anything. They were kind to explain why coconut shell coals are an option compared to traditional three kings and why they recommend each. It was a lovely experience and both my husband and I knew it and said it as soon as we stepped out. They were very gay friendly.

Extremely disappointing experience with Smoke Island on 11230 Georgia Avenue…read more My husband called around 11:00 PM on a Wednesday night - well within their posted hours (they advertise being open until 2:00 AM) - just to confirm they were open over Easter weekend. Despite calling during business hours, the person who answered was immediately rude and dismissive. It got even more uncomfortable when my husband asked about a few products. The man on the phone suddenly became suspicious and started speaking to him like he was a police officer or a narc, which was completely uncalled for and honestly quite off-putting. What makes it worse is that the exact products he asked about are clearly listed on their website for anyone to see. So, the attitude of the man speaking with my husband - and his defensiveness - made (and still makes) absolutely no sense. If you're going to advertise late hours, you should be prepared to speak to customers professionally during those hours. Customer service like this is a great way to lose business, and we won't ever be returning.

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Tobacco Hut - vapeshops - Updated October 2026

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