This was the best adoption experience! You can walk in and feel how much the staff care about those…read morein their care. They have pictures up of who was adopted during the week, and there are so many! We took our beautiful Selena home and even got a book of coupons for supplies! The staff was so sweet even just saying goodbye to her! they had some WiFi issues but it did nothing but make a fun experience joking around with them. Such a great experience an highly recommend if you are looking to adopt!

I loved this petsmart and the Banfield inside! It was my first time bringing my dog in without any…read moreestablished vet care and this was just a quick checkup. The vet made me feel so happy about my pets care and gave me so much info. The vet tech was the kindest and most knowledgeable. She put me at ease with any of my worries and was sooo friendly. They made me feel like a million bucks as well as my pup. I was hesitating over coming to a Banfield because they had bad PR in the past and it seemed to corporate, but this team really met my needs and made me feel good about my dogs care. I will definitely be returning with my little Ziggy. The only thing they could work on is front desk being more welcoming and approachable.

Everyone has been great helping our new pup socialize at camp. He loves his camp days! Special…read moreshout out to Grace for walking us through all of the puppy calming options/recommendations. Thank you for taking the time!

Horrific. The haircut isn't bad but for nearly 100$ I didn't pay for my dog to come back cut up…read more Also did not mention that she cut him until I found it myself Do not go to Kim M if you are getting your dogs hair cut she will filet them. Also this is a picture nearly 1 week after the groom!

Excellent service from the groomers I would recommend a…read morereceptionist. They were packed and the phones were going. PetSmart can afford to treat their employees better. Great job groomers! The five stars is for the groomers

Ive taken my dogs here on and off for years. Service in the grooming salon is hit or miss. If you…read morepay for services make sure they actually do what you pay for. Sometimes they're great- often not. I wish there were more affordable options in the area?

I've had only positive experiences at this PetSmart location. Staff is always friendly and greets…read moreme when I walk in. I buy most of my puppy/dog supplies here, have used the training classes, doggy day camp, and pets hotel. The doggy day camp/pets hotel staff are incredible! My dog is obnoxious and hyper and they are so sweet to her! I used to take her to someone off Rover, but suspected she may have been mistreated or hit after she started to really resist walking into this person's home (this person was HIGHLY rated on Rover). My dog had come home with cat scratches once, which is how I found out the Rover sitter was letting her grown children take my dog to their homes without notifying me. At Petsmart the staff seems knowledgeable about all breeds - they expected and were understanding of my boxer bouncing around like Tigger - not annoyed. They obtain and retain health records, and they have planned out activities. My dog is always PUMPED to go in for a doggy day camp day and tuckered out when I pick her up. Thank you SO much to the wonderful staff! I would recommend this team/location to anyone.

This review is on the Petshotel. I had my senior dog boarded over the July 4th weekend. I have used…read moreother boarding services. This one seemed typical. I don't think my dog got much attention during her stay. When I called they said she wasn't eating or playing with the other dogs. I realize they had 200 dogs boarded that weekend but wasn't a good experience for us

Shadow and Ashley hooked up my boy Carlyle! He's a nervous little guy and they managed to get the…read morejob done. Easy to book on line and the price is right.

This is regarding my 04/25/2026 visit to PetSmart in Glendale CO…read more I have been taking my dogs to get groomed there for years. On 09/04/2025 I had in-home euthanasia for my beautiful Bella who I rescued at age 2. She was 21 when she crossed the Rainbow Bridge. I still cry every day as she was just the most unique out of all of the 8 cocker spaniels I had rescued. She had extremely expressive eyes and truly was my best friend. Since 09/05 I have looked online almost daily at the websites to find a rescue dog. I REALLY wanted another female cocker spaniel since my other dog Barkley was used to Bella. Barkley was my youngest rescue at 8 weeks. He is now 13 so spent his entire life minus that 8 weeks with Bella. He is experiencing her loss as much as I am. Luckily I stumbled upon Trevor's Animal Rescue website. They are a local rescue in Parker Colorado. Stephanie who runs the organization is in contact with 15 shelters across the U.S. who contact her when a dog is on the euthanasia list. Miller was in Arkansas. His owner died. A relative took Miller to a kill shelter. He is only 5 years old. Stephanie arranged for his transport to CO. She arranged for a vet visit who did bloodwork and took care of all of his vaccinations. There is no physical shelter for Trevor's Animal Rescue. Stephanie finds dogs and cats foster homes. Miller was at a foster home...whoever they are God Bless them for taking him in. Although Miller is a male, he and Barkley are doing okay. I am sure they will become best friends in the future. I very recently learned about a grooming option that PetSmart offers which is an "express" appointment. Typically when Barkley gets groomed he is there about 3 hours. The express option puts your dog with a groomer who has ONLY YOUR DOG to take care of at your appointment time. I chose this option for Miller since he has been in too many crates/kennels already. Miller had the works done...ears, teeth, anal gland expression, etc. I asked Shelli to call me 30 minutes before he was finished so I could be there for sure when he was done to get him outside to go potty. I asked her to put his ticket with the cashier upfront so I could pay before getting him to save anxiety. My appointment was at 7 a.m. The store doesn't open until 9 a.m. I did receive a call about 8:15 that he would be ready in 30 minutes. When I arrived, Miller was sitting in Shelli's lap. She was petting him, and he was super calm!! Please know that Miller screams every time I leave the house. He is so afraid of being deserted again. When I dropped Miller off I had handed a note to Shelli that he has separation anxiety. I learned from CHAT GPT to be as calm as possible and don't get emotional when I drop him off and then walk out, don't look back at Miller, etc. It all worked SO WELL! I highly recommend Shelli @ PetSmart Glendale. I will be scheduling express appointment for Barkley when he is due for grooming for sure. It only costs $15 more for express and cuts 1.5 hours off your dog's visit!! It is a special service so be sure to book way ahead! Missy Santasiero

Typically, we've never had an issue here. However, lately, the grooming is becoming a real problem…read more We usually bring our dog in for walk in nail grindings. We've been doing so for YEARS now. Lately, it seems that the grooming staff has been leaving an hour or two earlier than what their hours state they should. We've gone in several times well before closing and no one is there and no other store employees are aware of it. Tonight, we called first to make sure someone was there. Sure enough, all of the grooming staff was already gone by 5 when they are supposed to be open until 6pm. Super frustrating, especially when there is no option to book an appointment for a nail grinding online. Our dog doesn't enjoy going anyways and then to get there, and have to take him back to the car, and go back home for nothing is getting really frustrating and it is a waste of our time and gas. If the grooming hours stated are not being followed and the grooming staff is not going to adhere to them, it's not fair to walk in customers. At this point, we're ready to take our business elsewhere.

I am extremely disappointed with the grooming experience my Yorkie received yesterday. I have been…read morebringing my dog to this groomer regularly for over two years and have always had positive experiences, which makes this situation even more upsetting. When I dropped her off, I requested her usual Yorkie puppy cut and specifically asked for a full haircut with her coat kept short for the summer. Instead, when I picked her up, she had been completely shaved. She looked nothing like the Yorkie puppy cut she has received for years. Unfortunately, the groomer was not present when I dropped her off or when I picked her up, so I never had the opportunity to discuss the haircut or understand what happened with the communication. I still don't know how my request was misunderstood. To make matters worse, I noticed when I got home that her tear stains had not even been cleaned, something I had to do myself. In the ten years I've owned my dog and had her groomed every couple of months, I have never had an experience this disappointing. I understand that hair grows back, but it is heartbreaking to see my dog completely shaved when that is not what I requested. I trusted this business based on our long history together, and I left feeling very sad and let down. I sincerely hope this feedback helps prevent another pet owner from having a similar experience in the future.

I really liked how this store takes care of their bettas. they can't change that they sell them in…read morecups, but they've added plants inside the cups for the betta's enrichment and have an example 5 gallon tank (with happy betta inside) on the shelf. Their bettas aren't perfect, but are much healthier than other pet stores I've been to.

Zephyr was so kind and helpful when we picked out our guppies. We had been to a couple of other…read morestores where the people working there were just rude and disrespectful to us, we were about to give up and just take down and return our tank. We decided to try one more store. Zephyr was super helpful and they literally saved the day! Thank you so much!

Charged extra for "additional brushing" without first checking. Communication is everything, and…read morethey failed that test.

I was saddened and disgusted when I entered today. I was looking for a new tank buddy for my betta…read morefish, a moss ball or leaf. I recently upgraded her tank to a ten gallon and wanted some more features. When I came in I saw a dark, neglected area with several dead fish, floating around in there own scum. I get that they are shipped and sold in small containers but this is Animal abuse. A lady near me was asking where the betta fish were and and an associate said, over there and showed her by where I was standing . Did they not see or care to the conditions of the fish??? When she arrived and saw what I was looking at I said "this is not how you ******* treat betta fish." I didn't see one healthy one that I would have bought and being a frequent customer I've never seen that amount of neglect. You say you care about animals?

Took my dog here for the expensive groom and all he got was a shower and his nails trimmed. His…read morebreath still stink he still has gunk in his ears, they claim they couldn't express his anal glands and he was "scared" of the blow dryer. Paid $40 to have my dog bathed and trim his nails. Smh

Unfortunately, every time I go to this PetSmart, there seems to be some types of issues with the…read morestaff and the customers. This evening I noticed one of the employees that I've had difficulty dealing with (I know his name which is Sam) having a disgruntled discussion with a customer. Although the customer was a bit loud, I could hear her saying that the product she had ordered previously were all expired and to be honest if that happened to me and they were medications I would be very upset as well as this could affect the health of your pets. The employee named Sam,as well as the manager, who appeared quite disheveled, appeared to be taking out their anger at the customer because she wanted them to take accountability, but it appeared they did not care. I didn't hear the entire conversation but left the store as I have also had the same issues at this store. I no longer purchase online as things are always missing or something is wrong with the item. I normally don't leave reviews, but I am tired of being treated as this other older woman has been treated. Workers at the store never seem to care anymore. Customers are never treated with respect.

They got us in on short notice and Ashley did a Fantastic job on my two mini Aussies! Perfect hair…read morecut and they look adorable! They communicated well in scheduling the appointment and letting me know pick up time. Reasonably priced too!

We have taken our dog to doggy daycare three times and it has been such a great experience. The…read morestaff already knows her and loves her. There are cameras so you can peek in and see how your dog is doing. We could not be more happy with their daycare!