NIGHTMARE doesn't even begin to cover it. Bill strutted in promising the world, then vanished like…read morea coward. He's out here operating with a suspended license, stiffing the demo crew who tore out our flooring, and leaving us with a destroyed home and a half‑finished job. His installer barely got 10% done before the entire crew disappeared without a single word. I've tried calling. I've tried emailing. I even showed up at the local office -- all I got were pathetic excuses and zero accountability. The demo company and I have already filed complaints with the contractors board and the financing company because this man thinks he can just take people's money and run. How does a grown man blatantly steal, lie through his teeth, and operate with zero integrity? Every response he posts to negative reviews is defensive, rude, and dripping with shady behavior. He cannot be trusted. Nothing he says is real. And I have the documentation to back every bit of this up. I wish I had dug deeper before hiring him. If I can stop even one person from getting screwed the way we did, then at least this disaster serves a purpose.

Buyer Beware - My Home Was Left Torn Apart - Their contractor license has been revoked!…read more I never imagined I would be writing a review like this, but I feel obligated to warn other homeowners. I hired Flooring Direct Temecula to replace the flooring throughout my home. On June 22, 2026, I signed a contract for laminate flooring and paid the required deposit to pay for materials. The installation began but stopped abruptly after only part of the flooring was installed because there were no remaining materials. What followed was one of the worst customer service nightmares I have ever had. For more than two weeks, the owner, Bill Norris, completely disappeared. My repeated phone calls and text messages went unanswered. I received absolutely no communication explaining why my home had been left in pieces. During that same time: * The installer told me he had not been paid. * The delivery driver told me he could not reach Bill. * A salesperson ( His son Billy) at Flooring Direct Temecula also told me he could not get Bill to answer his calls. Think about that for a moment. Not only could the customer not reach the owner, but his own employees and subcontractors couldn't reach him either. Because no one would communicate with me, I had to investigate the situation myself. I contacted the flooring manufacturer directly and discovered that only part of my flooring order had ever been purchased. The remaining flooring required to finish my home was sitting at the manufacturer because it had never been paid for. As the homeowner, I was told I could not obtain my own flooring because only the contractor could authorize and pay for its release. Meanwhile, my home was left with exposed subfloors, furniture piled everywhere, and rooms that were unusable. No phone call. No explanation. No plan. No concern for the customer. I ultimately had to open a dispute with Chase Visa to protect my money. I also filed felony charges!!!!!!!!!!! Only after I escalated the situation and informed Bill that I was involving the police to document what had happened and finally pressed formal criminal charges did he finally contact me. This entire situation could have been handled differently with honest communication. Instead, I was left chasing answers from installers, delivery drivers, and manufacturers because the person responsible for my project simply disappeared. This wasn't simply a delayed job. This was a complete breakdown in communication and professionalism that left my family living in an unfinished construction zone while we had no idea whether our project would ever be completed. I strongly encourage anyone considering Flooring Direct Temecula to do extensive research, verify everything independently, and understand exactly who is responsible for your project before paying a deposit. Based on my experience, I cannot recommend this company.

Five-Star Craftsmanship!…read more I recently had two custom showers completed by this crew, and all I can say is... wow. Absolutely flawless work. From tile alignment to design execution, every detail was handled with precision and care. These aren't your average bathroom upgrades -- these are statement pieces. The first shower features bold patterns, clean symmetry, and a perfectly executed mix of tile textures that somehow feels modern and timeless at the same time. The second shower is a masterclass in herringbone layout, with seamless lines and beautiful integration of niches and bench seating. Every grout line is dialed, every cut is clean, and the finish is immaculate. They showed up on time, communicated clearly, and delivered exactly what they promised -- maybe more. This level of workmanship is rare. If you're thinking about tile work or shower remodeling, stop looking. These are the guys you want. Highly recommend.

Do yourself a favor and hire this company. We remodeled our bathroom last summer and one of the…read morehighlights was working with Gomez Tile. Friendly, polite, clean and hard-working! They even worked on a Saturday to finish the job before Labor Day weekend so we wouldn't have interruptions with our other contractors. Would definitely hire again. A year later--still looks fantastic. So happy we found Gomez Tile Design!

Working with Joseph was wonderful. He is very helpful with logistics and his tile work is very…read moremeticulous.

Joseph did an amazing job on our shower tile. He went above and beyond to make sure everything was…read moreperfect. We will definitely be calling him again!

Great customer service, went above and beyond what we asked for! On time and very professional.read more

We had a lot of work done on our home by Grant. Grout fixes in all bathrooms and dining area. Also…read morerecaulking all bathrooms and laundry. Work was performed over two days due to the amount of work needed. Grant spent an extraordinary amount of time at first meeting to give us estimate, grout color matching, and best advice. The quality of work performed was exceptional, it could not have been any better. We're so very pleased with the outcome. Thank you Grant for the great job.

This is way overdue! We renovated the kitchen and bathroom in our tiny studio before we moved into…read moreit. Our daughter recommended visiting Emser Tile. When walked into the Emser showroom it was truly overwhelming! My head was spinning from selection overload. Thankfully, our daughter, who happens to be a FIDM graduate, accompanied us on this outing and was a huge help in narrowing down our choices. She has a superb design eye and worked well with the Emser rep. The staff was very friendly and we had the good fortune of having Krista help us. First, we tackled the kitchen design. We opted for shaker cabinets in a blue/gray color, quartz countertops, porcelain wood look flooring, and a geometric grayish backsplash that looked like jewelry. Next, we selected finishes for the bathroom with the same shaker cabinets and flooring but different backsplash. We were extremely pleased with the entire transaction and the experience. Krista was a true professional and very good at her job. We placed our order and it was received with no problems. Highly recommend Emser Tile!

Mikey was awesome. He found the tile I wanted and got it there when I was on a time constraint…read more Communication process was flawless. Highly recommend!

Daniel and his team did an outstanding job start to finish. They installed quartz countertops,…read moreherringbone tile backsplash a farm sink with the faucet as well as under counter lighting. Every member of his team was very professional. They arrived on time, did excellent work and was finished by a agreed date. Highly recommend!

Moudy was great from quote to instal. Stuck to the contract and schedule and even over delivered…read more We would always recommend them for any counter top needs. Customer service was amazing and we felt like he took care of us.

Great service, fair pricing, and beautiful work!…read more I found this company through their Yelp reviews and messaged them through Yelp. They responded in less than 15 minutes and were able to schedule a free in-home estimate. Robert arrived right on time, helped us choose the right carpet and color, and gave us very helpful advice. The pricing was very reasonable and transparent, so we decided to move forward. The crew came just one week later, right on schedule, removed our old carpet, and installed the new carpet beautifully. The entire process was fast, professional, and hassle-free. We're very happy with our stairs and would definitely recommend them!

Came to my house and measured. He was going to give me a quote by that evening or the next day. I…read morewaited a week and still no quote. I messaged him and messaged him again. Still, no quote.

George did an amazing job on our large tile project. He was brought in to fix a project that was…read morenot going well. Not only did he fix all of the other companies mistakes, but he finished our project throughout the rest of the addition. George was extremely easy to work with. He provided us some much needed suggestions. He was very meticulous and made sure we were pleased with the end result. Thank you George! GZX will be doing all of our tile projects moving forward!

Thank you George for the beautiful tile installation in our en-suite bathroom! We definitely…read morerecommend GZX Tile. George is professional and listens to what you want for your space. He is an excellent communicator and uses the most up to date installation techniques, and when issues arise he knows how to troubleshoot to achieve the best results. He shows up on time and is motivated to finish the job on schedule. His prices are competitive and his construction style is surgical. Also he was one of the few installers that was available to accommodate our schedule on somewhat short notice.

I wanted to frame my three bathroom mirrors with 3" molding. The molding was purchased by me from…read morethe molding place across from Hanks Hardware. The painting of the molding was done by me. It's a four color paint to look custom and rustic but modern at the same time. Nate made all mitered cuts and put the frames up perfectly. He did a great job, and this was a first-time type of project for him. I love it. Also added new drawer/cabinet pull. Gave the vanity an updated look. Looks good. Thanks, Nate, for being on time and taking your time to do a quality job. By the way, Nate keeps a clean work area and good cleanup when finished.

Nate is an honest contractor. He gives u a great price and gets the job done on time or early. We…read moreare so happy with our update! It looks beautiful. He shows up every day and stays the whole day and works hard. He cleans up at the end of the day and vacuums his area, and takes the trash out with him. We are extremely happy with his workmanship, and I recommend him to all my family and friends.

Harold white did a great job on my tile install! The did two bathrooms and a laundry. Thanks Harold…read morewhite

We had 3 shower remodels and our downstairs flooring redone! Nicole and her crew were great! Great…read morepricing and good quality work. Would recommend them as they're very flexible.