We brought our van here for warranty work. What a horrible experience! I had to return my vehicle several times, due to the issues not being fixed and him causing more issues. Each time Tommy (the owner) assures me it's fixed. He was good at making me feel as if it had been taken care of.
The first time I picked it up I drive off, I didn't even get to the hwy and it is not fixed. Turned around and brought it back. Second time, I drive off. I go to the gas station where I cannot exit my van. The door handle will not work. He fixed one problem and caused another. He come and picked it up. Third time, pick it up, open the door and a part falls off. He tells me how 100 people been in and out the door. Bla bla not his fault. When the part arrives (for the original issue), I have to bring it back. Tommy told me his shop " had a come to Jesus moment. And he is the only worker now." Asked me, "how bad do you need it?" We agree on a pick up date. Date comes, not ready. My family van sat there for a week and he didn't even touch it! Tommy was so unprofessional when I tried to question him about it. My husband had to take over the situation. Forth time I pick it up, issue is fixed. Now I have no ac. None. Blowing hot. Tommy tells me husband bitching and moaning won't fix it, bring it back up.
We had to report him to the warranty company three times. We were informed he had already been paid for the work weeks prior.
He never did fix what he broke. The warranty company had to refer us somewhere else. Located in St. Peters. Not close for us or convenient. Unfortunately, I will probably spend less on gas going there and back, than I did taking my van back and forth to Tommy.
My family was inconvenienced with TNT Auto sales for almost a month. Without a vehicle for most of that time. Tommy responded with yelling and interrupting you when you tried to speak. Very unprofessional. He is very good at talking and over promising. Do NOT trust Tommy at TNT Auto sales! read more
