Stephanie did an amazing job. She was kind, reassuring and educating throughout the service to…read moremaximize comfort throughout the whole thing. The location is clean, comfortable and private.

Love it here! First time and definitely will be back. Kaela was so great and informative. I used to…read moreget sugared (terrible never going back) and I can honestly say this was such a great experience. I'm so pleased with the results! The vibe is also the absolute best and the little boutique inside is amazing! Yay so excited I found this place!!! Kaela you're awesome!! Thank you so much!

I was really nervous to try waxing again after past experiences, but Gina at Grotto completely…read morechanged that for me! She made me feel instantly comfortable, was super professional, and delivered amazing results with no irritation or issues afterward! Highly recommend over the chain monthly membership waxing salons!

I've gotten two amazing facials from Miss Charlize. Her massage is impeccable please see her for…read moreyour needs

My service was quick thorough and most importantly very professional. Hannah made me feel very…read morecomfortable. The office was clean and smelled good, and the music and vibes were immaculate. If I lived closer I would never go anywhere else for waxing.

I am writing to share my experience following a service appointment at this location. I received a…read moremale Brazilian and full butt wax yesterday, and my esthetician was Reagan. The service itself was performed well, and I was satisfied with the quality of the wax. However, the subsequent events have caused significant disappointment and lead me to strongly advise caution to other male clients. The day after my service, I was unexpectedly contacted by the manager and informed that I was banned from the establishment due to an "inappropriate conversation" with the esthetician. This notification was perplexing, as the conversation in question was initiated by the esthetician's small talk. During the service, Reagan asked about my weekend plans. When I initially mentioned that the plans were personal, she indicated that was acceptable. I then shared that my wife and I planned to visit The Scarlet Ranch, a known lifestyle club. As my wife and I are open about our lifestyle, I was willing to engage in general, surface-level discussion. Reagan continued to actively participate, asking multiple follow-up questions about the club's atmosphere, membership fees, types of events, and clientele. I was careful to keep my responses strictly professional and non-sexual, focusing on logistical and social aspects. At no point during this sustained conversation did the esthetician indicate that she felt uncomfortable or ask to change the subject. Therefore, receiving a call informing me I was banned--and being told by the manager that the conversation was "inappropriate to have while getting a male Brazilian"--was a significant surprise. It seems highly unprofessional to ban a paying customer without the service provider communicating any discomfort during the interaction. Feedback on Communication and Professionalism: For the management and staff: Professional protocol dictates that if a client's conversation makes a staff member uncomfortable, the staff member must clearly and politely redirect or end the topic of conversation. Customers cannot be expected to know a provider's boundaries, especially when the provider is actively engaging and asking follow-up questions. A simple, "I prefer to keep our conversation limited to the service," would have been sufficient and professional. This lack of professional communication has resulted in the loss of a repeat client and has created an unnecessarily unpleasant experience. I urge management to review their policies on staff interaction and boundary setting. Recommendation for Male Clients: Due to this experience, I do not recommend this establishment for males seeking a Brazilian wax. While the technique was good, the overall lack of staff maturity and professionalism in handling client conversations is concerning. Prospective clients might consider alternatives like European Wax Center for a lower-cost option. I hope this feedback leads to better communication practices so that other clients do not feel targeted or confused in the future.

I'm not a huge waxer but this place is great! The prices are reasonable the staff is friendly and…read morethe space is really clean. I usually see Molly and she's fantastic! My eyebrows look so good, have a good shape but are still natural looking. It's taken me a long time to find a place that doesn't try to make my eyebrows too thin or over fill them with powder. This last time I also purchased a body scrub they sell which feels and smells so good! Definitely worth checking out!

I truly cannot say enough good things about this location. I have only been several times but each…read moretime was just as pleasant as the last. My eyebrows have never looked so good and my confidence level has improved vastly thanks to Emma! Her room is always so clean and she really takes her time and care to make sure I always leave happy. I also would like to point out that the front desk staff truly has an equal hand at making the experience pleasant. I definitely recommend going here!

My eyebrows always look great! Everything is always clean. Prices are reasonable. It's always easy…read moreto find an appointment time that works with my schedule.

Always friendly and welcoming. The atmosphere is very relaxing as you enjoy seeing bits of farm…read morelife that is Faith's other passion. I have been going here for 10 years; Faith is a professional using great products to leave you feeling smooth and confident.

Excellent service and care! Love the services and team here. I have been a client here for 5 years…read moreand still love my loyalty facial once a month and always add-on services to keep my skin healthy and looking good!

I have gone to Kelly for all my skin care, through the last 20 years or so. As I've aged my skin…read morecare needs have changed. She has adapted my treatments and products to my aging skin. I love the Environ product line she introduced me to. She now does injectables like Botox . I w as worried about trying it so I just had her do my forehead, eyes and upper lip. It looks great. Considering doing more.

I have seen Vanessa off and on for years, and as an esthetician, she is good. However, I had an…read moreappointment with her today, and I got turned around on my GPS (new car) and was a little over 6-7 minutes late for my appointment. I acknowledged to her that I was late. I even called and texted her to let her know. When I arrived, I apologized and would have rescheduled my appointment. However, when she spoke to me, she was filled with attitude and was very unprofessional, which left me in tears. After my apology, she told me she wasn't going to see me even though my appointment was for up to 45 minutes, which I have email proof of, and you can see below. She claimed it was only a 30-minute appointment. There is a courteous way to speak to people, and the way she treated me was not at all professional. I will not be returning.

I have received numerous treatments with Vanessa. I have struggled for YEARS with really bad…read morerosacea and redness leading me to cake on my makeup. I have been receiving Photofacial treatments for this skin disorder and have seen HUGE results. Not only has the redness diminished but my skins texture is soft and smooth! I have also enjoyed a few facials and they are put you to sleep amazing! I have also had waxing, and eyelash lifts. Highly recommend Vanessa!

Second time I've ever been waxed and when the other location was not pleasant to me I made my…read moreappointment at this location. The associate who checked me in was nice and professional. The aesthetician was pleasant and professional. The entire procedure took less than 20 minutes from check in to payment. I didn't get the name of the aesthetician but she was good. She made sure to tweeze the hairs which didn't get waxed. And she made me feel at ease during the procedure. I would return. Plus there's lots of parking which is always nice.

Priscilla has been great all the times I've visited her! She's an excellent conversationalist and…read morealways does a perfect job.

Love love this place. Both of these ladies do wonderful…read morejobs. Eyebrows are glamorous and beautiful.

Great place! The employees are so friendly here and truly take their time in all of the services…read morethey offer. 10/10

I'll start this review by saying that looking at different options for "manscaping" and other…read moreprocedures is at times a little bit of a task - I had looked into numerous different options for tightening the jaw line and finally found Cool Clinic by Always Beautiful - from the consultation with Veronica to the scheduling, everything was beyond easy. Jodi and the entire staff were beyond helpful and extremely accommodating - would absolutely recommend these guys to anyone interested in any sort of cool sculpting.

I've been seeing Ali for 10 years or so. She's incredibly detail oriented which shows how much she…read moretakes pride in doing a good job. She does impeccable charting so she knows exactly where she injected before and how much she used. She has me make a bunch of faces to check, and double check, where I need the Botox and filler. I tried Volux for the first time to improve my jawline, and I think it looks amazing! I highly recommend Always beautiful!!