Not family friendly. My husband has been in the hospital for 2 months. Im not allow to stay over…read morenight with him. Visiting hours are 8-8 everything about this sucks.

I was touched inappropriately on my first night during a "skin test". Night shift acted as if I was…read morebothering them, and finally came to my room after I got myself to the bathroom and was back in bed. My wife was greeted by a nurse telling her "hope your not staying long." Didnt receive my patient journal until discharge day. Then they did not call all my prescriptions in when I left. You have to follow up on everything here or it won't get taken care of. Bad experience all the way around!

Our uncle was cared for at his home by Arista for over a year. His nearest relatives--two of…read moreus--are on the East coast. It was his choice to live in the state he loved (AZ), and as he aged, we very consciously spent more and more time with him, alternating visits traveling there multiple times every year for long visits. We were also in daily contact with him by phone and email, and his very close friends--who also became ours--called us immediately if they were concerned about him. I have a master's degree in nursing and attended many visits with him with his doctors. All of that is to say that, despite living far away, we had a close relationship with him, his tight-knit group of local friends, and stayed very knowledgeable about him and his needs over decades, not just months. The hospice he used before Arista treated us as team members with easy communication back and forth, always including him. He changed to Arista to follow a beloved care provider, a move we supported. But at Arista, there was a palpably hostile attitude in administration toward coordinating and communicating with us and that intermittently flowed downstream to care providers. We held both his POA and MPOA and had witnessed in person, at his invitation, his advanced care directives and related documents--evidence of his ongoing trust. Nevertheless, we were clear from Arista our involvement was neither wanted nor needed re: his physical, emotional, spiritual or social care, a notably different approach than with the hospice before Arista or the hospice that followed Arista. Both of those recognized the strong relationship and welcomed us by phone and in person as his family and resources who could help bridge information on his life and health history. It may be a different experience for those who live in the same area as the hospice patient, but if you live far away, I would not recommend Arista. For whatever reason, they were clearly not interested in family involvement. When relatives age, family bonds can suffer if not fostered. For whatever reason, Arista clearly didn't see that as a goal. We were with him in his last days, surrouded by the incredible support of a different hospice, and it was clear to us he was relieved as well, as he'd already quietly told us that--while he enjoyed Arista staff and knew they were dedicated--the care was "not the best."

Caring, compassionate and competent caregivers. Dedicated staff both in the office and the field.read more

Melissa was amazing and helped every step of the way. Such a great person. Highly recommended her.read more

i got transferred to The Center about 1:00 today, Wednesday. i was basically ignored for 4 hours…read more The only way I had water was when my husband went to the nurse's station to beg for a cup of water. If he had not been here, I would not received any until 5:00 when I finally got a jug of it. Then, I never received dinner until at 7:15. The only reason I did, was the person finally answered my call button. Dinner tray was received 20 min later.I then asked about my meds that I take with dinner. Well, it is an hour later 8:25 pm, and no meds. I am going to give up and go to sleep.

Had a neck fusion. It went extremely well. The staff through the whole journey were very friendly…read moreand helpful. They kept me informed and address my concerns.

My daughter was brought to TMC by ambulance with a severely dislocated left patella Wednesday night…read morearound 2300. They put her on observation for three days and an orthopedic surgeon finally came to see her around 1000 today. However, he was just a hand surgeon and knew nothing. They were going to have her stay till tomorrow when a knee doctor could see her. Now, I was just informed that no orthopedic surgeon can see her tomorrow. So, they sure are going to discharge her with the patella still dislocated No one there has any attention of communicating with her or us.

I strongly do not recommend this home health company to anyone. My experience with their services…read morewas extremely disappointing and frustrating. The front staff, especially Maxine, was consistently rude and disrespectful, making communication difficult right from the start. My skilled nurse, Shelia L., was habitually late and often missed scheduled appointments without any notice or explanation. This lack of reliability made it hard to trust the care I was supposed to receive. Keith, the physical therapist, was unfriendly and showed little motivation to help. Instead of providing the recommended two visits per week, he only showed up once a week over four weeks, which did not meet my care needs. Dena, the occupational therapist, also seemed disengaged and unmotivated during her visits, making the sessions feel ineffective and unhelpful. Overall, the staff did not demonstrate the dedication, professionalism, or effort that patients deserve from a home health provider. I cannot recommend this company to anyone in need of dependable and compassionate care.

Was given a RN nurse who only showed up once then lied to me about the multiple times she said she…read moreshowed up for other visits.I called the office and the head nurse was kind enough to come out herself. She was very kind and sweet (Linda) Then she got me a new nurse (Brianna) who was prompt and also very thorough and kind.I was disappointed at first with the care but after the other nurses came was extremely satisfied.