I wish we could give half stars - I'd really give this experience a 3.5.
We made an appointment for a front end alignment and tire rotation on our motorhome. Our appointment was for 8am. We got there and they said they would start it sometime that day and they had a staff meeting first thing. My first issue - why give us an appointment for 8am then have a meeting and not take us in. I think they finally pulled the RV in around 9-9:30am.
They didn't have a lift for the RV so it was painfully slow removing the tires. Once the tires were off they informed us we would need new brake pads next time around. Then the Service Manager came out and told us we NEEDED new brake pads and rotors now. He called around all day and couldn't find what we needed (they're specialty pads).
Once they got the tires rotated and started the alignment, he finally found the pads, but the tires were already on and it was the end of the day so.... Also, when they brought the RV down, it slammed pretty good and the plastic cover on the headlight came off. Our headlight now doesn't work.
Be sure to get all pricing quotes IN WRITING. We watched another customer get double charged for something. He argued and they finally fixed it.
When we got our bill, the pricing for the tire rotation was higher than what they told us. They did back it out and give us the price he originally said.
Overall the work was good, and office staff was friendly. Just be aware of pricing and make sure to confirm the appointment time. We were there for over 8 hours (granted some of the time was waiting for the shop to find brake pads but still frustrating). read more