I had phoned and spoke to Brock at the parts department I had placed an order for a key fob and was…read moregoing to come in and pick it up. I'm coming from Mill Creek so a good 1:30hr drive at 430p. He called shortly before I was leaving saying Skylar would be there and the part was ready. I literally arrived 5min before closing got my FOB and was on my way! Thanks gentleman!

Our car was in Frontier Ford's possession for two months, two weeks, and three days, yet it was…read moreonly worked on in the final week. This was the most incompetent service I've ever experienced--not just from a service center, but from any business. I strongly urge you: do not have your vehicle serviced here. If you don't already own a Ford, don't buy one, so you can avoid ever being forced to deal with Frontier Ford. The ordeal began June 12, 2025, when Frontier Ford picked up our car with a check engine light. By the next business day, most competent service centers provide a diagnosis and estimate. Frontier Ford didn't call. When we followed up, they said it was a coolant leak. The next day, they escalated that into "the coolant leak destroyed your entire engine," quoting $12,000+ for repairs--more than the car was worth. Panicked, we rushed to buy a replacement vehicle. Frontier Ford's sales department offered us $100 for our car--essentially the value of two wiper blades. Thankfully, our original dealership (Bill Pierre Ford) reminded us we had purchased an extended warranty that covered the repair. Frontier Ford, instead of looking this up through their own VIN portals (as every other service center I've dealt with has done), blamed us for not telling them about our warranty at drop-off. The next 10 weeks became an endless cycle of chasing updates. Frontier Ford almost never called us--we had to call them weekly, often multiple times. 80% of the time our service agent was "busy" or "on break" and never returned messages. They gave contradictory explanations: first, waiting on Ford Corporate to decide if the warranty would be honored; then waiting on clarification about which engine could be installed. In the meantime, our insurance device was unplugged without notice, causing billing issues. Our assigned agent eventually "departed," and the Service Manager took over. He admitted he could do nothing but "email Ford Corporate." Often he wasn't even on-site despite saying he would be. When we finally reached him, explanations shifted again. At one point, they claimed the holdup was because their technician's ID number hadn't been updated, so all communications from Ford Corporate were being misrouted to another dealership. The following week, they admitted Ford Corporate hadn't actually approved the work. Every promised milestone--approval, parts ordered, parts arriving, repairs starting--was missed, repeatedly, for weeks at a time. Finally, on August 22--after more than two months--we learned our car was actually in a repair bay. On August 26, Frontier Ford called to say the repairs were complete. When returned, the car was filthy, with a red stain on the driver's handle and debris all over the floor. After several complaints, they reluctantly picked it up, washed it, and returned it in an acceptable state. Even the final delivery was botched: the driver didn't show up on the promised date, forcing us to reschedule. Throughout this ordeal, we lost PTO hours, spent extra money on gas and ferries, borrowed cars, and wasted countless hours trying to get updates. The entire summer of our family life was disrupted by Frontier Ford's delays, excuses, and incompetence. Every deadline was missed. Communication was abysmal. Explanations were contradictory. Promises were broken. Actual repair work took only the last week of the entire 10+ week ordeal. At least they waived the $100 warranty deductible--the same amount they first offered to "buy" our car. If you read other reviews, you'll see this is not an isolated incident. Frontier Ford repeatedly leaves customers stranded with long delays, poor communication, and endless excuses. Final warning: Do not service your vehicle here. Do not buy a Ford if it means you'll ever have to.

Wonderful service! Anthony is a dog with a bone. He won't give up until he figures out what's…read morewrong. He gets to the source and not just the symptom. Highly recommend!

From the owner: Top Notch Auto Repair Services. We work on older or new and specialize in Auto Repair & Restorationread more

Our old Ford Ranger suddenly lost its AC. Premier had good ratings and is open 7 days a week! The…read moreowner saw the car on Saturday, demonstrated the cause to me in a few minutes, ordered the part and installed it today, Sunday! That is hard to beat. He seems very honest and explains everything. I asked him about any other issues with our 26 year old truck. He pointed out some problems that should be addressed but none were immediate necessities. I plan to go back and have the work done there. Highly recommend.

i had my vehicle towed to this shop since this was listed as a preferred shop by my insurance. the…read moreshop has had a recent incident and at least one of the shop bays is closed but there is signage posted that they are still open regular hours and accepting business. I was contacted on Monday that they would be able to begin working on my vehicle between Wednesday and Thursday. as of today, Thursday, I was contacted by a different person from this business claiming that they had attempted to call me yesterday, but from a personal phone and left no voicemail, stating that the shop is closed and will not be available for work for up to two more weeks. the people aren't even communicating with each other and are wasting peoples time and money. they need to fully post that they are closed to business and tell tow companies and insurance not to bring vehicles in until they are functional again. this is outrageous and a complete waste of the last five days where I possibly could have had it already looked at and addressed at an actual shop that is operating normally and honestly. highly dissatisfied and disappointing.

My husband took the car here for an oil change. He was really impressed with how efficient, nice,…read moreand reasonably priced they were. My husband (who normally doesn't say much about some common things as oil changes) came home and made a point of telling me how impressed he was with this place. So I thought it worth mentioning and giving them a shout-out!

Very courteous and did the oil change and various checks carefully and quickly! I need to add more…read morebefore you'll post, so I recommend the Carr Shop!

We used these guys to work on my MIL's 1996 Jeep and they were great!…read moreWe worked the whole time with Vicky who helped coordinate having the Jeep towed in and kept us informed throughout the diagnostic process and throughout the work! She is great! There were several issues and Vicky helped us prioritize what we mission critical, and what things could wait a bit longer and for how long. They got the work done sooner than they said they would and the pricing was very competitive! Would 100% use them again!

Requested quote for repair on a family vehicle. Got a quick and easy quote from the company…read more Professional and timely quotes

My BMW needed new rear brakes and I brought it to Jeff for replacement. I picked it up this morning…read moreand was pleasantly surprised that the bill was half of what I was expecting! After inspection, there were fewer parts needed! Excellent!

After realizing we had a screw in our rental car's tire on Mt. Erie, we ended up coming straight…read morehere as this was the closest auto body shop. We just asked if we could switch the tire ourselves in their lot in case of any issues, but Jeff and Taylor so graciously offered to switch out the flat themselves (for free) to eliminate any further risks and incidents that could come from us switching out the tire ourselves. We are truly impressed and grateful for their quick and friendly service and wouldn't hesitate to recommend them for any auto needs! Their two cute pups roaming around the property during the tire change were also a big plus!

We had a great experience with Affordable Automotive. They were communicative, fast, and in fact…read moreaffordable. They did great work and were very honest about what needed done now, what could wait, and what to keep our eyes on. Very excited to have a local and trustworthy mechanic.

I was misled by this outfit. They tried to sell me an expensive repair that turned out not to be…read morenecessary. Go somewhere else!

Always helpful and professional. The front desk service is great and the crew in the back are…read moreattentive and seem well trained. I like this place. Two oil changes and a battery but I would take my car here for other work if needed. Price was in line with expectations.

My emergency brake(s) needed repair after 820,000 miles. Ram 3500 commercial hauler - Cummins. DOT…read moreinspected truck and e-brake wasn't holding. These guys did a great job replacing the shoes (one was delaminating) , associated hardware and turned the drum section of the rotors. E-brake works perfectly now. Price was very fair. This truck see's A LOT of miles but has been maintained like an aircraft. I chose not to do this work myself and went to Zap on a friend's recommendation. I'm pleased with the outcome.

Always a good experience. Friendly, professional, excellent problem-solving. Plus, a free ride!read more

If I could give more then 5 stars I would…read more Wednesday night I went to drive home to enjoy my day off Thursday at home, knowing my alternator was giving me trouble. I planned to fix it. But i only made as far as 5 miles down the highway south of mt Vernon. I got my car towed to anacortes automotive. After hours and left a voice mail. I came in at opening and explained the symptoms and what work was recently down. They fit my car into the schedule the next day. My battery still under warranty, at Les Schwab, needed to be replaced. And they took the time to goto Les schwab and get a replacement battery and fix my car that day sonic was ready for pick up when I was off work at the refinery. They went above and beyond. I highly highly recommend Anacortes automotive.