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Island Import Garage

3.9 (16 reviews)
Open 9:00 am - 5:00 pm

Services - Island Import Garage

Auto maintenance

Auto repairs

Routine automotive maintenance

Island Import Garage Photos

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Recommended Reviews - Island Import Garage

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1 year ago

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2 years ago

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2 years ago

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3 years ago

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3 years ago

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8 years ago

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4 years ago

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5 years ago

Super nice and honest. They have taken great care of my 2011 BMW 128i.

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10 years ago

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7 years ago

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9 years ago

Always great to do business with Harold. Finishes on time, always gives you the best options for fixing your vehicles. Top notch service!

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11 years ago

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7 years ago

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14 years ago

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11 years ago

We have been taking our cars to Harold since 2005. Harold is very knowledgeable, does excellent work and is extremely honest.

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10 years ago

Harold has been taking care of my Mercedes since 2003, it is the only doctor my car will let me take her to.

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Review Highlights - Island Import Garage

I had an issue with my Mercedes today and even though they are booked out for weeks, they kindly took the time to fix my issue!

Mentioned in 4 reviews

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Frontier Ford - 2023 Ford Mustang Mach E AWD premium

Frontier Ford

(100 reviews)

I had phoned and spoke to Brock at the parts department I had placed an order for a key fob and was…read moregoing to come in and pick it up. I'm coming from Mill Creek so a good 1:30hr drive at 430p. He called shortly before I was leaving saying Skylar would be there and the part was ready. I literally arrived 5min before closing got my FOB and was on my way! Thanks gentleman!

Our car was in Frontier Ford's possession for two months, two weeks, and three days, yet it was…read moreonly worked on in the final week. This was the most incompetent service I've ever experienced--not just from a service center, but from any business. I strongly urge you: do not have your vehicle serviced here. If you don't already own a Ford, don't buy one, so you can avoid ever being forced to deal with Frontier Ford. The ordeal began June 12, 2025, when Frontier Ford picked up our car with a check engine light. By the next business day, most competent service centers provide a diagnosis and estimate. Frontier Ford didn't call. When we followed up, they said it was a coolant leak. The next day, they escalated that into "the coolant leak destroyed your entire engine," quoting $12,000+ for repairs--more than the car was worth. Panicked, we rushed to buy a replacement vehicle. Frontier Ford's sales department offered us $100 for our car--essentially the value of two wiper blades. Thankfully, our original dealership (Bill Pierre Ford) reminded us we had purchased an extended warranty that covered the repair. Frontier Ford, instead of looking this up through their own VIN portals (as every other service center I've dealt with has done), blamed us for not telling them about our warranty at drop-off. The next 10 weeks became an endless cycle of chasing updates. Frontier Ford almost never called us--we had to call them weekly, often multiple times. 80% of the time our service agent was "busy" or "on break" and never returned messages. They gave contradictory explanations: first, waiting on Ford Corporate to decide if the warranty would be honored; then waiting on clarification about which engine could be installed. In the meantime, our insurance device was unplugged without notice, causing billing issues. Our assigned agent eventually "departed," and the Service Manager took over. He admitted he could do nothing but "email Ford Corporate." Often he wasn't even on-site despite saying he would be. When we finally reached him, explanations shifted again. At one point, they claimed the holdup was because their technician's ID number hadn't been updated, so all communications from Ford Corporate were being misrouted to another dealership. The following week, they admitted Ford Corporate hadn't actually approved the work. Every promised milestone--approval, parts ordered, parts arriving, repairs starting--was missed, repeatedly, for weeks at a time. Finally, on August 22--after more than two months--we learned our car was actually in a repair bay. On August 26, Frontier Ford called to say the repairs were complete. When returned, the car was filthy, with a red stain on the driver's handle and debris all over the floor. After several complaints, they reluctantly picked it up, washed it, and returned it in an acceptable state. Even the final delivery was botched: the driver didn't show up on the promised date, forcing us to reschedule. Throughout this ordeal, we lost PTO hours, spent extra money on gas and ferries, borrowed cars, and wasted countless hours trying to get updates. The entire summer of our family life was disrupted by Frontier Ford's delays, excuses, and incompetence. Every deadline was missed. Communication was abysmal. Explanations were contradictory. Promises were broken. Actual repair work took only the last week of the entire 10+ week ordeal. At least they waived the $100 warranty deductible--the same amount they first offered to "buy" our car. If you read other reviews, you'll see this is not an isolated incident. Frontier Ford repeatedly leaves customers stranded with long delays, poor communication, and endless excuses. Final warning: Do not service your vehicle here. Do not buy a Ford if it means you'll ever have to.

Island Import Garage - autorepair - Updated May 2026

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