I experienced difficulties in speed and range. After installing another extender, I still had a…read moreproblem. Cody Hawks, a service tech from InfoWest adjusted my system and equipment. No doubt Cody is an expert tech, as he resolved the problem and my service is now the best it has been! He was also very personable and responsive.

The phone (VoIP) service is horrible, can not even have a conversation with the person on the other…read moreend.

Online you have a cancel button. When clicked I get this…read more.. "Please contact one of our experts at 800-244-1111 between the hours of 8:00am to 8:00pm CENTRAL TIME. Monday - Friday......" So I call as it is 9:30am central time. Then your answering service says you are closed and to call between 8am & 8pm Pacific time. Then later in the same recording, your system says to call between 8 am and 8pm local time. Well it is 8:30 am where I live and 9:30 am central time. Yet the only person I can get on the phone is to BUY service and they can't help me. Your customer service is as bad as you internet service and I assume your internet service sucks since you can't even keep your time zones straight. I wish I could give negative stars!

I just had 2 of their employees walk right into my garage unannounced didn't identify who they were…read moreand scared the living daylight out of me they got the wrong address these people should have called their customer first, you do not walk into somebody's house unannounced

Do not live up to their promise. Use inaccurate speed meter to 'prove' speed. Even with that they…read morefall 200% short of what they promise for the price. OVER PRICED period. (Same on me for not dumping them a long time ago).

For most people in remote areas, awi is the only option for internet. Still, having now used them…read morefor 6 months, I would literally tether off my cell phone before ever using them again. I paid for their best service ($149 approx a month) and was barely getting 20 mbps if that. I could stream any video and even webpages wouldn't load right. It would be so bad that my one bar of service was faster than waiting for my internet. I had their tech guy come out who flat out informed me their towers can't support the users so how much you get will fluctuate no matter what you pay. (sounds like a lawsuit waiting to happen). AND THIS IS HOW GOOD IT IS WHEN IT WORKS! Lol I asked for a specific quote to buy my own space on the tower (dedicated fiber or something like that they call it). Didn't even get a call back. I've got a couple days left or AWI and then praise the lord I can get TDS. I'll be paying 50% the price for 20x the speed. How sad.

When I was living in St. George we had one and only one option for internet…read more The-Internet-Service-Provider-Who-Shall-Not-Be-Named was, as many ISPs unfortunately are, THE WORST. They could afford to be because hey, what other choice did we have but to put up with their terrible service? My siblings and I are signing my parents up for Tonaquint's service and I will be back edit/complete this review with my opinion on how it compares. However, for now: 5 STARS to Tonaquint SIMPLY for providing an alternative (and some competition!) to the monopoly.

Don't believe the reviews. Left Info West for these hacks. As I type this, my Internet drops in and…read moreout. Can't watch anything on Netflix. WHEN you get ahold of someone, it's always an excuse. Your router location (in my garage where it was recommended to be installed)is probably an issue. No kidding? Why then does it work for hours on end and then not for hours on end? They SUCK. Back to Info west once I'm past the pay me for opting out early. Who actually believed we'd find great service and customer support? This idiot. My bad. Oh yeah....one other item. ..other issue could be interference with Info west signal. Sad. Steer clear!!!!

I cancelled my service June 2 2026. It is now August 28, 2026. They have not issued my refund. They…read morehave been contacted several times and still no refund. The 30-Day State Rule: Under Utah consumer protection rules, failing to return a validly requested refund/deposit within 30 days is legally classified as a "deceptive act or practice". Furthermore, strict FCC customer service standards apply to billing resolutions: The Rule: Refunds or credits must be issued no later than the customer's next billing cycle or 30 days following the resolution of the request, whichever is earlier. I would BEWARE of their policy....GO ELSEWHERE IF AT ALL POSSIBLE!! Michael Beyer

Took some time and lots of calls but it looks like today my request will be completed. The actual…read moreinternet service is pretty solid.

Best ISP in southern Utah, friendly customer service reps and front desk personnel, knowledgeable…read moretechnicians very pleased with TDS

worst service ever! i called multiple times over the time I had the service. never did they fix the…read moreissue the extremely poor service and instead kept passing the buck between departments. I finally had enough and canceled the service. they required me to return the equipment within 30 days. I returned it in 20 days. I then asked for my refund of an overpayment. no, they said, that takes up to 4 months! i asked what kind of business were they running, internet or cash biz since they are using mine... 3mos later no money. I call and ask for the company president, can't help me there. I said ok how about your boss, she says that's god of which I replied you have now become reinforcement of my canceling! do yourself a favor, go with SC BROADBAND. they are great!!!

I sent multiple inquiries out to installers and only 2 locations actually responded with either a…read morephone call or a email. Southern Utah TV and Satellite responded by the end of the business day that I placed the inquiry with a phone call. I am very happy that I selected Southern Utah TV for the installation that I had requested. The installer, Jacob, was excellent!

They never return phone calls no matter how often you leave messages. Very irritating.read more