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Services - Elite Security

Home automation repair

Home theater calibration

Home theater installation

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Component automation

Security services

Home system automation

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Vivint

Vivint

(8 reviews)

I have spent three years with an elderly mother trying to cancel the service. Her deceased husband…read morehad a password and they would not cancel without the password. We had the bank cancel the payment and they are still trying to collect on a service that hasn't been used for over 3 years. I spent 32 minutes with them today with no success. I consider them to have fraudulent business practices.

Overall, I would not recommend this security/camera company to anyone! Starting with the…read moreinstallation, the young man that come out didn't know how to problem solve issues and I had to tell him how to wire the panel into the electrical outlet and this was after he made a huge hole in the wall! I've had problems with the door lock not working as programmed. Now the smoke detectors randomly alarms and they keeping telling me it's dust on the detector; however, I pulled it down to clean it and it's as clean as new! Last night the smoke detector started chirping out of the blue. My initial thought was it needs new batteries, so I pulled it down and of course, it takes unusual batteries, the 1234a. I had to go to the local hardware store to buy new ones, $18 later! I put it up and all seemed well until 15 minutes later it started chirping again. So I get the 12' ladder, climb up and take it down. I get on the support chat for help and the guy tells me it's not programmed correctly! Why would the programming effect it at 5:30 pm on a Thursday night after being up for 2 years? The customer service technician today said that it would not, so sounds to me like they just don't know what they're doing and make up some stupid excuse as to why it's being problematic. We troubleshoot it and it finally seems to be working fine. I get it back up on the ceiling and settle down to watch TV. 15 minutes later it started chirping again. So I'm back online with their chat support. Now she's telling me it needs to be cleaned which I already know it's clean but I pulled it down again. Perfectly clean! I reset it according to her instructions and put it back up! At this point I'm so frustrated that I spent 2 1/2 hours troubleshooting their equipment, I ask for a new detector and to have my monthly payment to be credited back. She will send a new detector but it will cost me $100. I say, "No way" and refused to pay for a new one. She say she will monitor it and if I have continued problems they will send me a new for free! She also tells me she's only authorized to give me a $15 credit on my account. I called today and got the new detector sent free and another whole $5 credit on my account! I think this company has some real problems it needs to get fixed and would not at this time recommend their service or equipment to anyone!

Elite Security - security - Updated May 2026

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