I have great respect for a number of body shops but Rich's stands above the rest. Rich Harris has…read moreestablished a business that prides itself on top quality work at reasonable prices. You immediately get the feeling that Rich and his son are customer oriented and you just know you are going to get an honest appraisal and quality work. Easy choice for #1

Quality and service done is excellent! I brought my car I scratched and the final work was…read morewonderful! I recommend this company very well

This review is for the Colonial Hyundai Sales department, formerly known as MJ Sullivan Sales. I…read morewas shopping for a new car and after going back and forth via text and email and feeling comfortable with the out the door price, I set up a test drive and initial meet with the sales team. Now before this I seemed to have been handed off between four different people ranging from Internet sales to sales and sales manager. I didn't care who showed me the car as long as I was able to test drive it. Received several texts and email reminders about the test drive. Took time off to make the appointment but when I showed up the main person I was dealing with seemed to be busy with another customer. They had me go to a new sales guys who very recently had joined their Hyundai team. He came from a different dealer and a different car company so I was a little critical on if he would be about to answer my questions. Sure enough I seemed to know more about the vehicle than he did. AND for the test drive he told me due to insurance purposes we could only make right turns. I looked at him and asked what about Highway driving and he said no. I voiced my displeasure in that as I needed to see how the car performed on the highway. Just about that time the other guy showed up and said that yes we can go on the highway. Now before we started to drive I wanted to know about some features on the dash such as the camera. New guy didn't know, the other guy showed and didn't know but said he'd look it up but wanted me to leave for the drive. Got the impression they wanted to rush me out on the test drive. Oh, so before I showed up and in all my correspondence with them I referenced a specific vehicle by number. When the new guy went to pull the car around (should have been ready when we got there) he couldn't find the car. Took him at least ten minutes of looking. When he pulled it up it wasn't ready to be shown. Still had all the plastic on the seats and boxes in the back. I was disappointed as I wanted to check out the third row seat but couldn't because they hadn't set the car up. Other salesman shows up and takes boxes out of the back and has me look but it was rushed, so much so I forgot to sit in the third row seat as that was one thing I wanted to do. Overall probably the worst experience I have had on seeing a Vehicle I wanted to buy. Complained later that night to the manager. Listed what went wrong, but the price was good and I wanted the car so the lower part of my email talked about a couple more questions and coming back to the dealership in a few days to perhaps finalize the deal. Appears manager only read the first few sentences of the email and not the bottom part where I was going to come in. So needless to say, I kept looking and found a more hospitable and friendly dealership with the same vehicle and at a lower price. So I purchased from them.

I had an awful experience with my 2022 Palisade at this dealership (Colonial/MJ Sullivan). They…read morequoted me one amount to make a key, and then charged a completely different amount (hundreds of dollars more). The worst part was the manager, Paul, who said I was lying and was never told the amount that I was told (which is insanity). I've never been so offended! Not to mention they charged over $100 for an oil change, they weren't able to do my seatbelt recall at the first visit, and their customer service is just the worst. Definitely go elsewhere!

We bottomed out our car and wanted to have it looked at to ensure the damage was repaired. We have…read morehad good work performed by Coastal or now car service collision in the past. This time we weren't so fortunate. The car left that day with more damage than it came in with, requiring an entire new door. It appears they do not know how to properly jack up a car and dropped the car off the jack. To make a long story short they did repair the car but their attention to detail was poor. First of all, the door gaps were so far off it look hideous. They also installed a door that was bent at the bottom. They had also ordered the wrong rocker trim and had to get another which they attempted to charge us for when we went to pay for the damage caused by us. It took 4 times going back to get the repairs done better, each time they did a little more damage, chipped paint, etc. We stopped returning to them because we realized that was the best they could do. If your looking for a looks good from afar but far from good this is your place. However, for me, I will look for a more qualified shop. One last thing, the owner of the business complained about the cost of the door every time we went there. Making it seem like it was our fault the door needed to be replace. We felt like we were dealing with a two year old complaining that his sister took his candy. I have found more damage the shop caused. It appears every time they attempt to repair poor quality work on the car they do more damage. Do not bring your car here if you are looking for a good job! We also found out they used to service Mercedes. Mercedes will no longer use them as a body shop because of the quality of their work.

This place is absolutely the worst place to take you care to they are liars l, no one calls to…read moregave an update , when you do call ur given the run around, everyone ther have a different story it's been 3 months since the have my cat rill this day I still have not gotten my car back

The body work from the small accident was top notch. Parts, paint, everything was perfect. My Audi…read morealso had many dings and scratches. Without my even asking they took care of every single one. It looks brand new and it is 13 yrs old. Absolute will always have my business.

Friendly staff great on repairs I would recommend them to anybody Open honest, the quality is…read moreexcellent

I had my car in here for a parking lot hit and run that looked like a Mack truck slide around my…read morefender-bumper. The car was in for 3 weeks. I was all WTF! But!! I get the car back.... ITS PERFECT!!

Actually this is copied from my report back to USAA, my insurer of choice!…read more Russell and his team at Gold Star Route 184 Collision Center with your support have accomplished the impossible and Made my Subaru, which had been attacked by 4 deer---Just Like new! He and his staff helped my experience to be minimally disruptive, and were very friendly and courteous. Quick, too! They even gave me some touch up paint as a parting gift... I am beyond satisfied--I am THRILLED with their expertise and customer service.... Thank you, USAA for recommending them, and for your help in assisting me with my claim....I am very happy...

My Subaru Forester had three sap droppings on it last week, that I foolishly tried to remove…read moremyself. Thankfully I tried Secor Body Shop next, and was extremely pleased. Mike immediately knew what to do, and was able to remove all traces of the problem areas - in a matter of minutes - and at no cost. Exceptional service with a positive attitude and kindness, I'll be sure to return with more serious issues should the need ever arise.

What a nightmare. I had some small chips to the metal on the hatch and a few on the rear quarter…read morepanel. First, they said they could wetsand them out (down to the metal? not sure how that works). They then took the car in and two weeks later when i called to see if it was ready, they told me I could pick it up. Now instead of chips, there were paint lumps and overspray on the cladding and the interior was FILTHY and full of sanding debris. They told me it could be fixed while I waited, I told them to call when it was done. Two weeks later, I get a call, now there are grey and black flecks all over the bumper and bumper guard and chips where there were none before. Back to the shop, a week later, I go back, the chips are not fixed. I picked up the car after they fixed the chips, and now I noticed under the clearcoat by the fuel door and up and over the passenger door there are hand prints and smudged paint. At this point, I don't want them to touch my car again, every time they fix one issue, they create more. I highly recommend finding someone else, this place has no quality control.

DO NOT GET YOUR CAR FIXED HERE. They burned me for $500 fixing my rear quarter panel. Within weeks…read morerust appeared and they would not take responsibility... However, when I did get it fixed at another auto body shop in New London I was informed the rust was 100% a result of the work done at North Collision. Also, while getting estimates at various auto body shops in SE Connecticut to fix the rust, I was informed by every body shop I went to that North Collision is known for doing shoddy work and they have also recently filed for bankruptcy. Please learn from my mistake and DO NOT take your car here.

From the owner: We are a professional body shop that guarantees all work done professionally!read more

The jump start I needed happened flawlessly. USAA initiated this local service. A confirming…read morephone call to Columbus Square Auto was pleasant. The service person arrived within 45 minutes, was friendly and efficient. Thanks for a pleasant ending to a frustrating circumstance.

Incredibly rude to me! I broke down in a very unsafe place with my children and dog with me. The…read morepolice called for a tow since AAA service was going to take too long and where my car was stuck could have caused a bad accident. First, I didn't know were my car ended up because the officer told me we could be driven home and she would call me when the tow truck showed up, but didn't. I had to call the police dept to track down my car, and when I called Columbus the person on the phone said, "Yeah, we towed it, what are you gonna do with it?!" Umm, I was calling you to figure that out! Jerk!

They are closed However, they did message me back to refer…read moreme somewhere else close! They are closed However, they did message me back to refer me somewhere else close! I ended up having a friend do the e work!

On 2/27/19, my 2009 Ford Mustang was examined by Rich's Service Center LLC, and Estimate #9855 was…read moregenerated. This Estimate documented the need for the following replacements: (1) the oil pressure switch, thermostat housing, and power steering pump. On 4/10/2019, Rich replaced the oil pressure switch and thermostat housing. Immediately upon return of the Mustang, the oil-pressure gauge began to intermittently shift from E to F and the dashboard oil-pressure icon illuminated as well. On 4/15/19, the Mustang was returned to Rich's, to remedy the issues of the gauge shift and icon illumination. Bethany Silvia informed me that the problem remained and the condition of the Mustang was my responsibility. On 5/10/19, my wife was driving home, during which the Mustang began a "rat-tat-tat" sound that gained volume. She was less than a mile from Rich's and managed to drive there safely. On 5/14/19, I was informed by Rich that there was a problem with the Mustang "deep in the engine." I then picked up the car from Rich's and drove the Mustang across the street to Karns Automotive Sales & Service, for a second opinion. On 5/15/19, Dan Karns called and indicated the cause of the loud engine noise was the fact that there was no oil in the engine and no reading on the dip stick. Dan added five quarts of oil. The internal noise persists, and the car cannot be driven. A new engine is needed.