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    TK Home and Garden

    5.0 (2 reviews)

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    12 years ago

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    11 years ago

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    Magic Hill - Hudson

    Magic Hill - Hudson

    3.3
    (6 reviews)
    0.3 mi

    This won't be long because I what I have to say is pretty simple and direct. And at this point,…read moreI've spent more time on the one and a half sentences then they spent acknowledging us or speaking to us during the 15 minutes in their store despite attempting to ask questions and despite making it clear we were looking to make a purchase. In fact, the person couldn't even be bothered to look up or get up. Lots of over priced stuff. But we were on a weekend get away and buying up art and items for our apartment in Manhattan. Fortunately other places were very happy to take our money and make a sale.

    Some cute things, was considering some pillows and lucite cases, but across the room, as soon as my…read morefour-year old child, who was holding my husband's hand, rounded the curve to where the not-cordoned-off chair sets were, the employee jumped up from where he was just engrossed in whatever he was reading, and chased after him to loudly tell him to mind our "small child. Those chairs are very valuable!" It was quite off putting, especially because my husband was literally looking at her with no interest in the furniture, no food or drinks in her hands, not acting rambunctiously, just sitting on a, again, not-cordoned-off chair. No signs that say, "do not touch", "do not sit", or anything. I'm pretty sure if I sat there, it would've been fine and I'm 4 times her weight. After telling off my kid, he went back to ignoring us by the register, not looking up from whatever he was reading. I lost interest in the cases, accessories, and furniture. Dogs on leashes were in the store (no complaint from me; love me some doggoes) and no one was chasing after them to not touch the furniture. Whatever bad experiences they've had with other children is no excuse to embarrass my child or make her feel like she did anything wrong, and yes, the tone clearly made her feel that way despite us cooly, and quietly leaving.

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    Magic Hill - Mercantile
    Magic Hill - Mercantile
    Magic Hill - Hudson
    Magic Hill - Hudson

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    Pondside Nursery

    Pondside Nursery

    2.7
    (18 reviews)
    2.0 mi
    $$

    On two visits to this nursery, staff members have been willing to dig plants out of the ground and…read moreeither sell or give them to me. The staff is very knowledgeable and helpful, answering my multiple questions. This morning, as follow-up to a recent visit, I sent them a request and received a phone call back within minutes. This is customer service on the Apple level. Bob Newman

    After spending thousands of dollars purchasing trees from Jake's Pondside Nursery and having them…read moreplanted through their service, I am extremely disappointed with the lack of follow-through and customer care. The trees came with a one-year warranty. Unfortunately, two of them died within that warranty period in 2025. I contacted the nursery numerous times and spoke with Heather, who manages the business. I was repeatedly assured that the issue would be addressed and taken care of, but no resolution was ever provided. After following up again in 2026, I was surprised to be told that the trees had supposedly been planted by "someone else," despite my understanding that the purchase and planting had been arranged through Jake's Pondside Nursery. I gave the business many opportunities to honor their warranty and resolve the situation, but after repeated calls and promises, nothing was done. Based on my experience, I found their service disappointing, their prices high, and their customer support after the sale unacceptable. I would strongly caution others to get all warranty promises in writing and be careful before making a large purchase here.

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    Pondside Nursery
    Pondside Nursery
    Pondside Nursery

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    TK Home and Garden - homedecor - Updated August 2026

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