Brought moccasins in to be restiched. had them ready three hours later. great, friendly service and…read morethe price was certainly worth it. requested service was sticking and a job well done

I needed the heels redone on my good black patent dress shoes. These are slim high heels, nothing…read morespecial and no damage to heels themselves. Stopped in and dropped off the pair. 20 min and $20 later they were done. Couldn't decide if it was expensive or not but the task was off my list. Then, I got home and noticed a good nick in the leather. Pretty darn confident the shoe wasn't nicked before the repair but what is a girl to do? I just shelled out $20! Out came the black sharpie and I will wear the shoes to the event. So, good service and the repair looks good but do make sure you look over your shoes before and after you drop them off.

OUTSTANDING. The gentlemen fixed (replaced the heel and polished them to new), my wife's favorite…read morepair of shoes in less than 24 hours. I can't believe how inexpensive it was. Old-school dudes doing old-school buisness. A hidden gem. Bring cash (and not a lot of it).

Owner was very kind, BUT his work was less than stellar. He hand stitched and it was crooked, big…read morebulging non-matching thread, and not professional looking at all. He should have been upfront with me before doing the work (and he still charged me!). I ended up taking them to Mardy's Shoe Repair in Newton (166 Needham St). He brought them back to normal and they look great! Do not go to Cobbler Shop West unless you realized he can only do simple, non-professional work.

Quick fix to sew a loafer . Done while I waited . Easy to find . Reasonable cost . Highly recommendread more

First, they've moved to 23 Pond St. in Natick. Second,…read morethey've done great work replacing soles on 4 different pairs of my shoes. Highly recommended!

They fixed two pairs of beloved leather shoes perfectly and a reasonable cost. I'm so appreciative!read more

I had an unfortunate experience with my local cobbler who ruined my favorite pair of heeled booties…read moreto the point they were unwearable. When I went to this shop however, the man that owned it was friendly and told me how he is a third generation cobbler and how it would be a simple fix. It was only $5 more than the other cobbler charged me and he completely fixed the original issue as well as the damage the other person had done. He also has a very cool story if you bring in tall heels that let me know right away that it would be good quality that I can't say here to protect privacy online. Could not have had a better experience here!

The quality of Bill's work is consistently top notch. And, items are ALWAYS ready when promised…read more Affordable, reasonable prices too. I've brought many shoes and boots here over the years.

This business is actually open and well worth working with their limited hours. We have had…read moreexpensive riding boots revitalized, Birkenstock sandals resole, and more

This is the best repair shop! I brought shoes for new heels. The owner said 1 week. I told him I…read morewas leaving on a trip abroad, and he fixed my shoes, right then and there. He was so kind and understanding. Next, I brought a Chanel bag that needed about 6 missing stitches to a small pocket inside. My bag came back, not only repaired, but looking like new. I cannot praise their services enough, and fee so fortunate that they are close by.

I took two couch cushions in to bed repaired. They told me they would be ready in two weeks. Six…read moreweeks later and they are still not ready. They also charged me 50% more than they quoted. When I asked why it was taking so long, the owner was very rude and said he didn't want to take this job to begin with, because he already had enough work. If he didn't want to do the job, he should have told me.

This business has been here for quite a long time and I have been a customer for at least 25+…read moreyears. The owner is friendly, informative and honest. He has more than once told me my item is just not worth repairing. At times he seems a bit pricey but honestly he's one of the only craftsman of his kind in the area and does a very good job & honestly, what do I know of fair prices? His work is obviously worth it since I keep returning. If you have an item-shoes, purse, briefcase, that is quality and you love, I am sure he can make it last a few more years or will tell you it just is not worth it.

I had 2 pairs of Aquatalia boots that I've had for years that needed to be re-soled. This was my…read morefirst time here and Roman knew my what my shoes were without holding them. I explained that I needed the bottoms to have more traction. He did an amazing job and was done 2 days before the promise date. I will bring any of my shoes back.

I bring my shoes there quite often to get fixed and they always do a fabulous job for a very…read morereasonable price. And done very timely.

Great old school repair and handy work. Cash only but fair prices. A bit disorganized but somehow…read morethey keep track. Theyre good to their customers

My mom bought shoes here for herself and me. 50 years 3 generations of shoes…read more Always got my special red shoes.

Amazing shoe store run by Mr Pisini who is the most skilled cobbler in Massachusetts. I would…read morehighly recommend going here if you need shoes repaired or made

A few years ago, the best money I ever spent My boots came…read moreback shiny and new with all scuffs gone

I left a pair of flat shoes there about 3 months ago. I have called and called to get them and he…read moreis never there. I have left a message to call me so I can pick them up. Now his voicemail is full. Do not leave anything there as you will never get them back.