Accidentally flushed a disposable scrubbing pad and couldn't get it cleared. Called HIS, Summer was…read morea pleasure, said she had a plumber in the area. Arrived in about an hour. Josh was friendly and knowledgeable and had it cleared in 5 minutes. Fair price. Can't ask for anything more. Thanks to Summer and Josh!

Be very careful with this company.... I let them take advantage of our family…read more TLDR: I believe they overcharged us. $409 for 5 seconds of diagnostics and 25 min of labor including 3 trips to the truck (one was to retrieve a replacement pin for one that had been dropped in to the wall), and a $60 part that they itemized as $340 on my bill. I called multiple times to speak with the field manager and was not able to connect with him. We had a leak in our shower that the technician with five seconds of looking at it determined he was 99% confident on what the issue was. He started repairs at 1:46 PM and finished at 2:11 PM with everything working. Our work starting window being (11-2pm) My issue comes with the fact that I think they overcharged us for the job that they did. After writing the check and thinking over the entire interaction, I began to feel very uneasy with how everything played out. I was not given a breakdown prior to the service beginning. Only a line on a phone to sign that I agreed to the price. I was not offered the opportunity to read what I was signing (nor did I ask, which is my fault.) no shoe covers were worn in our home which now has subsequent consequences for my time of needing to get out of the spot cleaner. Only after the project had been complete was I given an explanation of what labor went on (again my fault for not asking prior to). When I initially made the appointment, I was given the price for the service call, but I neglected to ask what their minimum job cost is (still not sure of what that is). Afterwards, I called the office trying to get a better idea of why the cost was so high. My frame of reference being that we had had a kitchen faucet and a disposal replaced within the last year with Fitzgerald and neither of these items including parts cost more than $400. The lady in the office was very kind and offered to put me in touch with the field manager. He did give me a call back after a few days however I was not in a place to chat with my Twins screaming in the backseat. I did call two other times to try and get in touch with him and have not received a call back to date. Overall, I learned a lot from this experience, and I believe it's important to share so that others understand how to advocate for themselves in an area in which they might not be technically skilled. Ultimately, they are well within their right to cash my check because I did agree to the price. I however will be asking a lot more questions next time, and probably be seeking a different company. I took their marketing for face value and feel like stewardship was mishandled. Our technician rusty was great! Very respectful that we had three children napping when he came to do repairs. After the repair, he explained to me what he did. Was very courteous to me. My only qualm was that he did not wear shoe covers and our home and had to walk through our master bedroom that has beige carpet and I will need to get out our spot cleaner to clean this up.

Dylan was our technician came to fix or RINNAI THANKLESS water heater. He was thorough answered my…read morequestions and appear to be very knowledgeable about the functionality of the unit. Prices were affordable. I would definitely recommend using this company again. Just to know I've had other plumbers came out and claim they could service the water heater, but you shouldn't let anyone without a certification and a special training with RINNAI, work on your water heater. Ms. Lancaster.

TLDR: I would not hire this company. Not only am I very disappointed with the diagnosis process and…read morethe repair that did not address the issue that I called them for but also with the failure of their management to address my concerns. I called Plumbing Express to investigate and resolve a water leak in my kitchen ceiling. The leak was directly below my master bathroom toilet, which my sister and I had already narrowed down by tapping on the kitchen ceiling downstairs while listening upstairs, where the sound was clearly strongest near the master bathroom toilet. The technician briefly inspected both bathrooms but focused on my sister's bathroom on the opposite side of the house after noticing a damp sponge under the toilet tank. My sister explained the sponge was there because she sprays and cleans the toilet regularly, not because of a leak. The plumber then cut open the kitchen ceiling drywall, stated the leak was coming from the water supply line from my sister's toilet, and performed a complete toilet tank rebuild for $450. After the repair, he gave me a card for a company that performs restorations and recommended I call them to inspect for subfloor damage. When that restoration company arrived, they immediately stated there was no way the ceiling leak could have originated from the secondary bathroom because of the location and no evidence of water stains. They recommended another plumber and a leak detection company come out to find the leak before they performed any work. I contacted a second plumber, who agreed the leak was much more likely connected to the master bathroom toilet directly above the leak area. Finally, I hired a leak detection company, and they also confirmed the leak aligned with the master bathroom location, not the secondary bathroom Plumbing Express repaired. At this point, three separate professionals have stated the leak could not have originated from the bathroom Plumbing Express serviced. I paid $450 for a repair that did not address the actual problem I originally called about. In Response to Ty G: Your response is totally incorrect. I would not have called the second plumber and the leak detection company if your recommended restoration company had not told me that the leak was not identified. The pictures taken are of the secondary bathroom not the master as we discussed in our phone call. It is totally "disingenuous" for you to now state that the master toilet was the issue. This validates everything I thought about your company. Others beware!

I had a 30 year old HVAC unit and I was anticipating having to replace it. The heat pump went out…read moreand put feelers out to three companies, two answered and one actually showed up and it was Reece. Nathan assessed what I needed and came up with several quotes in about a half hour, and he didn't strong arm me towards the more expensive options, he even suggested the budget friendly unit. I chose the option above that one and I couldn't be happier! I even suggested them to one of my friends already...Brian and Diego installed everything in less than eight hours and were very professional and helped me set up my new smart thermostat. 10 stars! Probably not ever calling anyone else. Thank you!

My heater was running all the time and found there was a leak in the coil. The tech was very good…read moreat describing the problem

Very knowledgeable plumber and very friendly. They got the job done. I would recommend but make…read moresure you ask for a good plumber. Not all of their plumbers are good at communication.

If I could give this company zero stars, I would…read more I was charged $500 to fix a toilet leak, which I felt was excessive based on the prices I found for similar plumbing work in Atlanta. From my research, I found more reasonable prices in the $350-$400 range. I spoke directly with the owner, who agreed to give me a $50 discount, but that discount was never applied. I ended up wasting even more time calling back and forth just to follow up over $50. Very disappointing experience. I would recommend getting multiple quotes and making sure any promised discount is documented before agreeing to the work. I used them because it was a referral and didn't think to question their prices until afterwards. Mistake made on my part for trying someone new and local.

The ONLY people I trust for heating and air. I was referred to Air Man by one their longtime…read morecustomers and I won't use anyone else. Kenny and his team have been serving the southside for 15 years and their customers are so loyal, and they to them, they all become like family. Kenny is honest, dependable, and knows more about hvac than anyone. He explains everything and doesn't even mind having the home owner follow him around. He has great service plans, too. I also love talking to Anne in the office (I think she's his wife). You just get a sense that they really care about doing the best job and that they stand behind their work, which is so rare these days. Don't hesitate - call the Air Man today!

We called yesterday for an appointment to have our A/C systems checked out...you know, before it…read moregets REALLY HOT! They came out this morning and performed maintenance with minimal pain to the wallet. Air-Man is definitely our favorite company to deal with and trust with keeping our home cool.

So far, I am very satisfied with my initial interaction with this company. They spoke to me via…read morephone and asked all of the right questions. Looking forward to showing my job to them tomorrow.

Excellent and reliable services! Found creative and cost-efficient ways to address several issues…read more We especially appreciated his transparency and thoughtfulness. Strongly recommend!

I highly recommend Alliance Plumbing and Drain. Very timely and professional. Will be using them…read morefor all our plumbing related projects. Thanks team!

These guys are the best in town! It's hard to find a company that you can completely trust. Great…read morepricing and top notch service.

I called Steve when I noticed the condensate line was leaking and had caused some damage to the…read moreceiling in the room below. He managed to fit me into the schedule in the midst of an intense heatwave and had the problem corrected in very short order. Let me just say that his honesty and workmanship are beyond reproach while his prices reflect the integrity of a professional who understands customer care and the value of establishing trust and confidence. Look no further, this is your HVAC Company, SP Heating & Air

Steve is excellent. I trust him and he doesn't rip you off. He tells it like it is. Great guy too.read more

Cameron from Plumb Medic was professional, courteous, and honest. He took the time to thoroughly…read moreexplain the issue and made sure I understood the problem and the recommended solution. He was punctual, very knowledgeable, and went above and beyond to accommodate my timing requests. What stood out most was how honest and transparent he was throughout the entire process. I felt completely comfortable with his recommendations and confident that he had customers' best interests in mind. This is absolutely someone I would trust for future plumbing services. Highly recommend Cameron and the Plumb Medic team.

Professional, informative and thorough service. Dylan and David arrived early and were so…read morerespectful of our home.