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    TJ Maxx

    1.9 (15 reviews)
    Open 9:30 am - 9:30 pm
    Updated 1 week ago

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    Here's the notification I received when my money was taken from me.  It was never returned, even after this whole ordeal.

    I would give zero stars if I could, but I guess I'll donate the one star to the actual kind employees who were working the registers. The manager, Sima, does not receive credit for this star. I made a purchase that totaled $40.03 and used a gift card to pay for it. When the cashier, Afshi, went to confirm the purchase, the computer froze. The transaction went through on my end, but the cashier swore that the transaction was cancelled. I used a gift card loaded on my Apple Wallet, so when the transaction went through, I got the notification that my balance had changed. I was told that it did not go through and my balance is the same that my card started with. I showed her and the manager, Sima, that my phone showed how much was charged and that I needed to get my money back, whether that be on a gift card, but they would not refund my money. I was told we had to wait for the computer to unfreeze before I could receive a refund. Sima was EXTREMELY rude to me and did not handle the situation correctly. We waited for 40 minutes before we decided to leave and come back. I wrote my information down and the total from the purchase. I came back about an hour later to find that the computer was back up and running and was told that the transaction was cancelled, so I wasn't charged. Sima was incorrect and I had still been charged $40.03. I asked to see proof that the transaction was cancelled, but she laughed and would not let me see the screen that showed it (even though she had shown it to me an hour before). She only showed me a picture she took on her personal phone (and zoomed in on a part of the picture that wasn't relevant to the issue). I asked if she could send me the picture she took for proof of the cancelled transaction. She said no, she could not send that to me (even though she was able to show it to me). I then asked for the transaction number. She's said it was 1785. Sima was extremely rude in this situation and this ordeal took over an hour. I ended up RE-PURCHASING the two water bottles, which totaled $80.06 that I spent today at TJ Maxx. I would love to receive my $40.03 that was taken from me today. My gift card originally had $68.74 on it, but with $40.03 taken from me, it now shows that it only has $28.71 left on it. I have always loved TJ Maxx and spend a lot of money at the stores, but after today, I am disappointed in how TJ Maxx allowed their manager to treat me today. On the other hand, the other employees were extremely kind and I know that the computer freezing was not their fault. They did all that they could, but Sima needs to be reported for how she handled this situation. She definitely put a bad taste in my mouth about TJ Maxx and left me, a pregnant woman, stressed about something that could've been avoided. I have never complained to a manager or store about incidents. This was one that warrants contacting customer service.

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    6 years ago

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    6 years ago

    This TJ Maxx was just....o.k.....I expected nicer item because it's in Prosper, Tx. I go to every TJ Maxx no matter what city or state.

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    TJ Maxx - deptstores - Updated May 2026

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