This place is great until you try to leave. Even with 2 ppl checking receipts, it takes a long time. Seems like Sam's beats Costco at this process b/c Sam's has a large scanner near the exit which scans products and employees by the door get alerted on their personal scanner that everything checks out and they simply wave you on. read more

Instead of listening and explaining the policy, he made assumptions. Customer service should be good at listening to customers, communicating professionally, and treating customers with respect. Explaining a policy is part of good customer service. read more

Costco - Great deal until you realize the middle was hollow :( - Wholesale Stores Near Me - McKinney, Texas

Still top of the list for stuff inside. But noted they now have the light indicators for the gas pumps. Red/green for open or car at pump.

I have loved Costco the past couple years as it has become super popular and talked about more, the return policy is almost unheard of. They have a great receipt system where you don't need a physical receipt to deal with those discrepancies. I love that, but the reason I am giving only 4 stars, is shoppers are inconvenienced every time they come in and leave. Coming in, having to show the card is outdated because Sam's Club has proven it just is not necessary. Then leaving costco? it's like everyone is a suspected criminal. It's so annoying, at Sam's Club it's much smoother because the door person gets a notification of people's items so he/she can discern quickly and people can pass right through. Come on Costco, get with the times already! read more

Our house is a Costco house. From the flooring, and window treatments to my husband's clothes. Everything is from Costco. They double the manufacturers warranty so of course buy all your electronics at Costco. My wall closet was completed by California Closets thru Costco. They did really nice work. read more

Costco - Window shades - Wholesale Stores Near Me - McKinney, Texas

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We love the Costco, but the service members at the tire shop need some pep in their step and a smile on their face. None of the workers seemed like they wanted to be there or help us out. Mo, the man who "helped" us today was anything but helpful. He was rude from the moment he opened his mouth to the moment we walked out. He had an attitude, passive aggressive comments, and made us feel so uncomfortable and unwelcome then sent us away with little to no information to help us on getting my blown tire fixed. We WILL NOT be using the Costco tire services because of him. read more

Their new 9-10 for executive members only is frustrating for someone that doesn't need to pay more. Due to my work schedule being able to come in during normal retail hours was great until Ali turned me away. This new policy rubs me the wrong way and I will be checking Sam's club. read more

Stood in line for 30 minutes trying to leave the store. How about you stop treating your customers like criminals, and just adjust your prices. I've been shopping at Costco for years, and not once has a cashier ever missed an item in my cart, nor have I ever seen a customer get turned back to check out for a missed item. I'm so tired of being forced to wait in line to have my receipt checked just to get out of the store. This store is always insanely busy, and it takes forever to get out when there are only 1 or 2 people checking receipts. Also, just FYI, getting shaken down for window treatments, solar panels, ect. while I'm being forced to stand in yet another line doesn't improve my shopping experience either. However, I will give them a second star for finally switching to Coke products for their fountain drinks. read more

Wow encountered a very rude employee today. A sign indicated pajama sets were on sale for $5.00. The table was a mess and piled up with other clothes so I was trying to find a set and all of a sudden, an employee came up and curtly asked what is it you are looking for? I told her and she said we're all sold out. So I said ok and then she just seemed annoyed and said can you move your cart out of the way so I can take the sign down? Her tone and demeanor were very off putting. I think she saw my annoyed look so she backed down and softened up a bit. I get that Customer Service is not easy and she's probably the one who has to organize and fold the clothes on the table which must be frustrating but wow her rudeness was just off the charts. Again I know Costco is busy, crowded, and chaotic and working there is not easy but lady, get some better CS skills and even more, back off. read more

Costco optical is awesome. Bobbi did a great job repairing my broken glasses. they were severely bent and a lens had popped out. She then expertly adjusted the fit. Thank You Costco Optical. read more

Costco has a great variety of items at awesome prices! The store is huge and well lit. Also, the employees are very nice. The store food sample tastings are delicious! read more

BE VERY CAREFUL GOING TO THIS LOCATION WITH A DOG.... Seems like each Costco has their own way of speaking to a dog policy. For proof of this, I included a photo of my wife's membership card HOLDING OUR DOG. What's my point, we were physically in the Plano location and they took a photo. So clearly they were aware and cool with a dog was in the store. No questions asked. Having said that, I'll continue with my experience in McKinney.... 11/26/203 around 2pm... We go through the front door and TAYLOR (young male, long/ blonde hair (oh YES... I'm naming names and specifics. Had I known your last name, I would have disclosed that too.))... TAYLOR stops my wife to say that dogs are not allowed. She explains that her dog is a support animal and that wasn't good enough for him. Not only that, he calls a manager. Not only that, he (loudly and in a combative tone) asks my wife about her reason for having a service dog. He asked her three times. Let me make sure I'm driving the point home about the scene here... We are at the entrance on a busy Sunday. People (not sprinkles of people but a nice sized group) are walking inside. TAYLOR is being loud, combative, and condescending.... AND asking my wife (IN FRONT OF OTHER CUSTOMERS) about her "need" for a service dog. Not cool. Not compliant. And the more I wrote about this, the more irritated I get that I didn't curse him out. Anyways... The manager finally comes. My wife shows the manger proof that we have a service dog and we go on our way. I was no longer interested in shopping there and I left the store. The manager was cool for the most part. No complaints there. She verified my wife's card/ proof and asked us not to put the dog in a basket. Back to TAYLOR.... TAYLOR was not supposed to ask specifics about someone's reason for needing a service animal. I can care less if they want to know if the animal s a service animal. But I've worked in compliance. I've had several jobs where one cannot ask about a person's disability, medical issue, or even certain aspects of their past. Per APA SERVICES' site: "They may only ask two questions if it is not obvious what service the dog provides: (1) Is the animal required because of a disability; and (2) What work has it been trained to perform? No further proof is required. Any animal, not just dogs, can be an ESA. ESAs do not require individual training" So it's pretty evident that TAYLOR needs to be educated on APA matters and he also needs training on customer service. It took everything in me not to further escalate a situation that HE was already publicly escalating. If I were anyone else, this could have been escalated further, but I decided to leave it alone. So McKinney Costco, you're welcome. But y'all need to do something with TAYLOR... who worked the front entrance on 11/26/23 around 2pm. So here's the bottom line that I've gathered with bringing dogs in Costco... I'm sure it depends on which location you're at, but the big thing is "dogs in the baskets". Don't put your dog in their baskets. That's a reasonable ask, due to food and other sanitary reasons. The Plano location was cool with bringing a dog in, but don't put it in the basket. In McKinney, after we showed proof of the service dog issue, they asked us not to put the dog in the basket. In any event, I probably won't be back to this location. Whether you have a service animal or a plain dog, I suggest calling ahead and making sure TAYLOR isn't working that day. That or simply go to one of the Plano locations instead. read more

Costco - My wife's Costco membership card... with our dog in the photo. - Wholesale Stores Near Me - McKinney, Texas

I was hoping that this location would be better than the one off Eldorado and Tollway, but it is the same for me. I have both Costco and Sam's, and lately, I see myself going to Sam's more. It doesn't really matter the time of day, but Costco is always busy. Sometimes, I really just need to get in and get out, and I really never can at Costco. Sam's? I don't think I have ever been stuck in line. EVER. Their app that allows you to pay without lines is apparently light years ahead of Costco. Just strange to me. This location also doesn't have the same items as the other location I mentioned above. I guess I can understand because of the area, but something like frozen vegetables, I would assume it would be in pretty much all locations. I do think Costco has better quality items like non-food items. However, I am usually at Costco for food items haha. Overall, I still will go to Costco (and shop online). However, I do prefer Sam's over Costco. read more

06/22/22- 1206 Wednesday :-) #Mckinney; #Tupaknows We've been going at this location for a couple of years now. Costco staff/ employees are very nice. They're always ready to help/ assist. Thank you so much :-) Jjay R1616 read more

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Horrible customer service from Stephanie who was working on the phone November 3, 2025 at 9:14am. I just called for an appointment with the optical department, and I clicked on the optical departments number and little miss Stephanie answered the phone. I asked how I can make an appointment and she was extremely demeaning and disrespectful then transferred me somewhere else. Very rude person- poor communication skills. Bad at her customer service job. read more

Incrediable store! Everything is special. Great shopping! Wonderful experiene ilove Costoo. Nice summer sales!

Costco no issue. Other customers problem!!!! Inconsiderate lazy customers is problem...it's Sunday it's busy everyone trying to get their shopping done. Problem is customers stop in the middle of an aisle, high traffic areas with no concern for others, or they run into friends of family and start having a good time while other customers are waiting. I'm sure that if the roles were reversed you'd agree. If you don't and have a problem with what I'm saying then you are the problem. Now onto Restrooms, there's no reason for Restrooms to be as nasty and grimy as they were. If this is how customers are I can only imagine how nasty they are in their own personal homes. CLEAN UP AFTER YOURSELVES!!!! Your parents must not of had taught you manners in your childhood. As a human being on earth it's embarrassing to see this kind of human behavior. F-it I'm going back to Titan. thank you Costco for the good prices and customer service at the register. Feel bad & Sorry for the janitorial services everywhere. The not caring side of the human race is the part of Humanity I hate. If you remember anything from this rant please remember this- Treat people the way you want to be treated. read more

Costco - Scope this deal out!!! - Wholesale Stores Near Me - McKinney, Texas

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We have enjoyed this newer location in Mckinney. We usually arrive first thing Saturday or Sunday morning and the doors are always open about 10-15 mins before opening. The meat department has an awesome selection of steaks and briskets. And you can always find great pro We always take advantage of the fuel station. Usually they beat the area pricing by a few cents. read more

Costco - Wholesale Stores Near Me - McKinney, Texas

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The quick checkout area for this Costco have the absolute worst Customer service reps. Almost all other CSR agents at other Costco will go the extra mile to use the electronic guns to help you check out faster but these CSR will ignore you or they'll make you feel like you're bothering them if you ask them to scan a few more items. Had a bad back one day with a few other objects a few times and they won't help, they'd rather gather to chat. Managers needs to pep talk these CSRs. read more

As a longtime member of both Sam's and Costco, for my personal preferences of product purchase, I prefer Costco, having a slightly higher quality of items than Sam's. HOWEVER, I hate the way that Costco has changed its attitudes towards its members. They used to be so friendly and smile, asking "How are you?" Now it appears that corporate tells their floor employees to not engage, to be more efficient, to herd cattle out of the store ASAP. I hate that it has turned into a cult culture like the old Starbucks culture and the new Chick-fil-a culture (I have eaten at different Chick-fil-a locations and still don't know why America swarms to their products). Even over 100 people waiting to get into a location at opening time. But yesterday filled me with disgust to a breaking point, finding a live, giant cockroach in the men's restroom, not far from the food court. Having opened 33 restaurants over a 35 year career in the hospitality industry, working with multiple county health departments and pest control companies, when you see one roach, expect there to be many, many more. I showed one (what I thought was a) manager this picture and was told "Thanks. we'll take care of that." and he zoomed off. Again, corporate attitude to define a problem and not address the consumer concern. People deserve to be treated better. read more

Costco - 7-31-2024 - Wholesale Stores Near Me - McKinney, Texas

Tire center is not accepting customers without appointment when there is a winter storm tomorrow...!!

Best hot dog anywhere. $1.50 for the foot long hot dog and the drink. The dog is delicious and huge. Great for lunch or a big snack. You cannot beat it. Can you find a better gourmet dog for $12 at some fancy food truck ? Maybe so. But you cannot find a better dog for $1.50. No way no how. Get yourself one. You will be happy. read more

Costco - Wholesale Stores Near Me - McKinney, Texas

You'll find me at the Costco! Need a massage, use the massage chair. Find a book, sit on the sofa and read for a bit. Samples are not crappy. Selections are wholesome and mostly on the healthier side of things. read more

Costco McKinney is a great place to shop. Probably the cleanest and very well organized Costco in North Texas. They always have new and exciting items. Merchandise is always neat and ready to shop. The Cashiers and employees on the sales floor are always ready to help you with a smile. Thank you Costco for always coming through when needed. #Costco4Life read more

Costco - Corn hole for $129.99 - Wholesale Stores Near Me - McKinney, Texas

The demographics have rapidly changed in this Costco in the last 2-3 years. This store used to be elegant with considerate and polite shoppers. Now the Frisco culture has polluted this venue, and you'd start seeing folks leaving shopping carts everywhere in the parking lot, random unwanted merchandises everywhere in the store, clothing and apparel section that looks like a pig sty despite incessant effort of staff to re-fold and tidy up, and people cutting in lines to get samples. These communities are being destroyed one after another, and it is just depressing. read more

I love me some Costco and this one is no exception. Brand new at the time of this review, it's super clean and fully stocked with all the goodies you'd expect. I've started to get my glasses here, so that's been a new experience for me. The people working here have been very nice and helpful. The lines can get long, but be patient and you will be able to pay for your 40 pound jar of mayonnaise. It hasn't been too crowded during weekdays, as you might expect. Very happy that they built a Costco near my house. read more

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I would be here more often if it wasn't for my wife. My wife has limited our Costco outings because I will always buy something to eat. This particular costco make a great pizza slice, turkey/provolone, and hot dog. I love how this particular costco is always switching up their available merchandise and store layout. This costco is good about always having nice brand clothing for everyone. I appreciate their selection of 32 degree clothing, bathroom towels, and soft bedroom linens. My go to merchandise is the Costco brand bar soaps, laundry detergent, and bin of folgers coffee. To conclude, this place is great. Only because they are yelling out my food number for a second time and I'm hungry - this place is churro-fic. read more

The tire center really sucks. I bought new TPMS sensors from them and they couldn't program it and left me hanging and tried to blame it on my van's OBD II system. This is totally unprofessional, irresponsible and incompetent. I had to waste time and make a separate trip to discount tires on 380 and get it fixed. The manager over there just spent a few minutes to reset the TPMS sensors and fixed the problem. I think costco tire center needs to up their game if they want to continue to stay in the tire business, if not their customers would go somewhere else. read more

My favorite Costco! The customer service is great! They are very helpful and I love all the organic items they carry! I came towards closing, and they still assisted me getting carrots because the ones on the floor were out. Giving you guys my sincere gratitude! God Bless! read more

I understand that everyone has to wear a mask, however, their door person (female) was completely out of line with handling the mask situation with my three year old. She literally chased me while my kid was in the cart, I stopped and she chunked, literally chunked a mask in my three year old's face and said "wear it." I said, "Hey, you can speak to me, I am the parent, not my child." She then responded "Don't care, he wears it or get out," and proceeded to walk off. We turned around and left and have NOT been back since. I have also cancelled our membership. We will take our business elsewhere. read more

Costco is going against the release of the mask mandates. Off to sams club we go. Would love it if companies would stop pushing their beliefs on us. If your scared wear a mask (after a year of being fine) and if you're not be free, this is America still correct? read more

I love Costco. Always an adventure in how to get all the best things without spending a full weeks salary. McKinney Costco is 100% packed to the gills 100% of the time and for that I feel like they do pretty well! read more

Costco - Delicious, fresh rotisserie chickens - Wholesale Stores Near Me - McKinney, Texas

This Costco is my new favorite. They always have my food items, good clothes selection and plenty of checkout options even during the busiest times. The gas station always has pumps available (avoid West Plano for gas). Can't go wrong here. read more

Happy to have a Costco closer to us. With that being said the store is a little wonky in its set up. Its not like a lot of them. So it takes some getting use to. It was very clean, great variety of products and customer service was great. We ended up ordering a pizza to go as well and it was super yummy. read more

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Great Costco. Not too crowded. Clean inside, good samples Jeena at membership was amazing. She was able to find some old membership rewards checks I did not cash. read more

Costco always delivers when it comes to buying in bulk with discounted prices. And this beautiful new location does not disappoint! Find fresh foods, gorgeous flowers, high quality furniture and special, limited-time offers on products that you normally wouldn't find anywhere else. Grab a fountain drink and a snack on your way out utilizing the quick, self-serve kiosks and your order will be waiting for you at the counter, just beyond the checkout stands. Excited to visit this location again once the grand opening crowds die down! read more

Great place and very convenient. Parking is not an issue. Being able to put gasoline is a plus. Everyone here is friendly and always stocked up. read more

Costco - Gas - Wholesale Stores Near Me - McKinney, Texas

I do love Costco, this is a pretty good location all things considered. Like most of them they get busy on the weekend but not nearly as crazy as other ones I've seen in DFW or other states. With that said there seems to always be plenty of parking, the staff is friendly. I would try to avoid peak hours and really the weekend when possible but that is true with just about anywhere. I'm in my 30's single but have been going to Costco when it was PriceCostco as a little kid back in the 90s. I can't imagine not having a membership. Also the Gas lines here are fairly reasonable even with current higher gas prices compared to other locations. read more

These member only warehouses were never my thing but then I learned how to shop. In the beginning I thought they wouldn't have the brand I used but I was surprised that some of them were there. Truth be told there were brands I never of but on some I took a chance. I'm glad I did, Costco's brand was right there with the brands I was familiar with. My husband who has been drinking the same brand of coffee was out but in looking at the cost of Costco's brand was jaw dropping. Guess what his new brand is? Yep. Costco. Oh and of course the hot dogs. You can't go to Costco and not grab a hot dog and drink for $1.50. read more

Love the fact that Costco came to McKinney! And that we don't have to drive down to Plano or Frisco. As far as the layout it seems about the same to me as other stores. At first it took us some getting used to but is it's natural. My wife loves the clothes section and it's very rare that she doesn't leave with something or kids clothes. The samples are pretty well set up but in my opinion they can be hit or miss. Sometimes they are amazing and sometime they have me wondering who in the world would want that. Customer service is on point with other stores and they pretty much take anything back which is awesome. The gas pumps are always clean and attended and easy to get in and out. And usually at least 10-15 cents below other nearby places. All in all we love it. Keep it up Costco. We'll be back! Justin read more