NEVER COMING BACK HERE AGAIN. First off, I always go to TJ Maxx and always had a good shopping experience. It definitely didn't happen when I visited the TJ Maxx in Oxford. I was trying to return some items and one of the items had a tag that fell off. One of the workers (who didn't seem experienced at all) was ringing me up. She had the manager make sure it was the right tag. I told them that it was the tag for that item but for some reason they didn't believe me and went to check for the item on the rack wasting about 10 minute of my time while other customers were waiting in line as well. This was only a small part of my horrible experience--I was able to have the item returned (thank goodness) and decided to look around to shop for new items. As I was walking around, I noticed the manager and her workers kept "organizing" around me. At first, I thought it was normal because I thought they were just organizing and restocking the area. But then, every time I moved to another aisle, It became very apparent that everywhere I went, the manager and her workers would follow. They would pretend to organize or stand somewhere near me, all the while closely watching me as if I was a lowly shoplifter. This was the tipping point of my experience as I was just going about my business browsing through the selection as any regular customer would. This is absolutely no way to treat another human being, much less a paying customer. I believe they were either discriminating or didn't trust me because the tag fell off on my return items when it was clearly the right one. However that is no valid reason to aggressively monitor some in the manner that I was.
I've never had an uncomfortable experience like this at TJ Maxx where the manager and the workers literally followed me like I was some petty thief. It was especially disappointing for me as I particularly like the selection and location of this TJ Maxx store. I ended up walking out PAYING for what I bought but will never succumb myself to this sort of mistreatment again. read more