Manager Estella was genuinely the rudest manager I've ever come upon. First, as we were leaving the fitting room she came upon us very harshly repeating "the fitting room is closed." Okay, I'll admit that was my bad. After waiting for 8 minutes and no one showed up, I helped myself to try on my two shirts. I figured the attendant was busy. So I will say that was partly my fault, although maybe they could take the time to print a sign so this mistake doesn't happen again. No one deserves to be ambushed simply for misunderstanding. Whatever, we moved on. Next, we headed up to the front line to checkout. We had one wreath we wished to purchase, although it was slightly broken. One of the stems was fully pulled down, although not broken. Not a huge deal, I can hot glue it, although that's going to take money and time, so I just asked for a small discount. Both workers at the front looked at it, agreed it was pulled loose, and said a discount should be no biggie. They called the manager, and as soon as Estella turned the corner, I heard her scoff and roll her eyes. Dramatic on her part, but I didn't want to let her ruin my night, so I ignored it. She comes up to the lovely attendant who was helping me and starts inspecting the wreath. Throughout the process, she actually pulled it more loose than it previously was. She repeated "yeah...no" about 5 times and asked if there was a different one to which I replied "no there is not, at least that we found." That response didn't make her happy. She then repeated, "yeah...no" twice more and said, "yeah, no, it's not falling off and it's just a little loose, so no discount." So she admitted it was loose, especially after she got her hands on it, dropped it, and walked away. I know this may seem minor, but customer service is a huge deal to me ESPECIALLY when it's a manager. I'm a server, and would never dare to talk to a customer like she did tonight, no matter how bothered I may be. TJMaxx, do better. Hire better managers, because I can see from my own eyes, and from your low rating that obviously it's not common to have a good experience. I hope this manager just had a bad day and isn't usually like this, because if she is I'm sure the employees are miserable having to deal with that. read more