I was assisted by a young woman named ileya…read more Her first words were I don't think we can cash this it's from July I said that's only three months ago, the check clearly states valid for 180 days after issuance. Ileya even with the help of her fingers, couldn't figure out that 180 days was six months. A full three months away from being invalid. So she said she had to call her boss, I said OK. She looked at my check from Southwest gas like it was written in crayon said she was gonna have to call and verify. I said OK. I was forced to ask for my check back when she switched to Spanish to talk shit about me right in front of my face to her manager. When I called her out on it told her I understood she doubled down and began interrogating me as to why I had thrown away one of my checks. I explained it was none of her business but that the check was only worth $1.50 and the minimum fee was $2.99. She then forcefully demanded to know why I wanted the other check back , I let her know it was because of her behavior. Do not go here They do not know what customer service means . The place is dirty.

I recently found out a title loan was taken out under my name at this location without my knowledge…read moreor permission. I was never present for the transaction, but my information and signature were used. I'm currently working with the company and proper authorities to get it resolved. Just sharing this so others are careful with their personal information and documentation.

As a 30 year member, I find that the quality of the credit union has dropped dramatically over the…read morepast few years. Branch closures have made it inconvenient to get to the single branch left in Tucson. An hour round trip now. The app and website are down way too much and phone calls for technical support after hours? A robot that can only offer to change your password. And despite having direct deposit for over 25 years...they told us a couple months ago that we didn't qualify for online check deposits on the app because we didn't do enough business through the account. This despite having paid off three car loans with them. One as recently as last year. It was really nice to walk into a branch and be recognized and called by name and to reach a human being when a phone call was necessary. We are looking at ending our longstanding relationship with what we see as a much changed business.

Poor service. Online banking upgrade is a stupid nightmare. Phone queue has 28 callers ahead of…read moreyou. No weekend hours. I'm forced to go in person to fix my on line account. If 28 are ahead of my phone call, I can only imagine how bad the line is in person. As Dylan said, "What price do I pay to get out of? Going through all these things twice!"

I had asked for Ceilia to assist me with the changes that needed to be done after the passing of my…read morehusband. Instead of starting from scratch, Ceilia had done some homework about how many accounts we had before the start of our appointment. Ceilia is very knowledgeable and always makes sure that all the forms that need to be completed are done, and then gives the client copies. Ceilia is not only professional, but she cares about her clients, in a way very few people do now days. Ceilia is definitely one of the stars at the Hughes Federal CU Pantano branch. If you are having difficulties, I would strongly suggest you make an appointment with her. If anyone can help you, Ceilia can and will.

Story time Back in…read more2016 I was in the army and wanted to get a motorcycle. I was approved by Hughes payment a month was $120 and it was a 4-year loan $4,500 loan. After being late you get hit with a $375 fee and after paying on the bike for 3 years I still owed $3,400. I was told that because I was late almost 11 times that I had over $3,000 close to $3,000 worth of fees. I tried to request some of the fees get waived so that I could pay off the bike and they said no. I requested papers showing my payment history and also showing all the fees that I've been hit with and they never sent me a bank statement. The app used also didn't allow for you to have a statement for the fees. Always since 2016 until today they marked on my credit late payment even though I gave the bike back in 2019. They also used the motorcycle as the last payment date so that they can push out. The last time I made a payment cannot be used. And for the last almost 10 years to 7 years, I have not been able to get approved for anything because Hughes Federal Credit Union has continuously marked my account as late payment even though I have not had the motorcycle since 2019. If anyone tells you that this is a good company or bank to go with, you should put your hands up and get ready to fight that person. Not only were they not helpful when I was getting out of the military regarding to payments or hardship, but they wouldn't even move a finger to help a disabled vet in hard times. These people are loan sharks who prey on young stupid vets to into forever loans, I should've known better but it's been almost 7 years of not being able to progress in life because of my own mistake. Not all them but they sure as hell didn't help in the least

I went with U.S. Bank because they have Saturday hours, they met my criteria for my 501(c)(3), and…read moreMarco was super friendly and helpful with the set up of my account. we exchanged a few emails before my appointment to make sure that I had all the paperwork straight so I didn't have to waste any time when I was there. I've never had a banker go above and beyond for me like that. he answered all my questions, he told me a potential issues that might occur with some of my paperwork, and he explained how to avoid fees. I hope the rest of my experience with this bank goes as well as my first day, I will have to wait and see though. I will also add, while I was doing my appointment there were tons of friendly people coming and going and the tellers were all very friendly and everybody was greeting everybody. It felt like an old school bank in a small town.

Three visits and two phone calls, different "guidance" every time regarding the fraudulent charges…read moremade against my father's account after he died, and still no resolution. No empathy, no ownership, just a "not my job" attitude.

Always went to this office, they have always been so kind. Now they have closed this branch, I am…read moreso disappointed in pyramid. I am handicapped and need a ride to the bank, this credit union is closest to me. Now I not only need to ask for a ride I have to have them take me farther away to do my banking . There are only 4 branches in Tucson now. It's ridiculous! I am so upset by this my husband and I are giving serious thought to switching to vantage west!

Didn't receive my debit card for one month after signing up. This means anytime I need money I have…read moreto come in to the bank and see a teller. Even after I finally got my card I now have to wait to get the my pin mailed to me. They are always closed on holidays and or close early for minor or holidays. Super inconvenient. Sigh, I guess just make sure you have more than enough money in cash if you are starting up an account with them. It feels impossible to get my money.

They are cleaning! Watched them sanitize all the areas. Staff is friendly…read more Banking here has been swift and efficient.

This is the worst chase I've ever had the displeasure of being in. Went with my husband to add me…read moreto his bank account and were told we had to wait a bit since there was only 1 banker and they were with a client which was no problem at all. We sat and waited for almost an hour as the only ones there. The banker came out and then went to speak with someone who had just walked in instead. I went over to ask the greeter/check in lady about how long it would be only to be completely ignored and walked away from. During this pleasant interaction I also noticed 3 bankers in the back instead of one. If you want to get treated like garbage then this is the bank for you. The bankers here get off on making people feel less than while they feed their egos behind their desk. This was the only time I ever stepped in this building and it will absolutely be the last. Also proceeded to close my account with chase after this. 0 stars.

This is our main branch location now that we live on the east end of Tucson. It's not spectacular,…read morebut it's not terrible. They've met our needs courteously. Sometimes the wait can be a little long to see a "specialist", or whatever they call the non-tellers, to open or close accounts, etc., but it's not terrible. The tellers are always very friendly. I've definitely been to worse banks. *cough* Compass *cough*. Tip: I prefer to park in the lot behind the building. It is bigger and easier to navigate around.

I recently started going to this branch as I'm the treasurer for a non-profit group. This is my…read morefirst experience EVER with Wells and I have been consistently pleased with how well I'm treated. I do have one issue (I cannot seem to get them to mail me a monthly statement) which I'm hoping will soon get resolved.

This is a pretty good bank. I came in to get a replacement on my debit card because the chip was…read morenot working. The customer service here is great! As soon as I walked in, an attendant came up to me and asked what I was there for, then she directed me to one of the office of one of the agents. Once I arrived, it only took a few minutes to fill out the request for a new card. I kept the old one for the time being. Overall, a great experience!

I've had to go to this branch twice for business purposes. The first time, everything went fine…read more The second time pissed me off to no end. I spoke to the assistant manager, Karla, who lied to my face, called me a liar, demanded that I leave when I call her out on her actions. Kayla at the Grant and Craycroft branch had no problem helping us out with what Karla said she couldn't. Karla merely wanted to hinder our business, and try to bully us into submission, no doubt hoping to try and undercut us. At no point did she give me her branch manager's name or contact number. AVOID THIS LOCATION.

I got a loan in February. My first title loan and representative was very niche. The account link…read morenever worked, and although I did email a couple of times, I never got a response. The payments went out of my account like clockwork twice a month. After never getting a response and still not being able to create an account, I called. Then, I was sent to tech to work it out. Then, I discovered accounts don't work on laptops and don't work well on T-Mobile. How shocked was I to discover that while I had paid over 900 on a 1000 loan, I still owed 1000 (give or take a few dollars)? The process was relatively easy, and I got the loan. But don't make the mistake I did. Let the loan be paid off through the automatic setup because the payment fees and interest add up daily. You will end up paying 3x more than you borrowed. In my case, after 4 and 1/2 months, I have paid twice the amount! It is a very convenient service if you intend to pay it off in a few days but way more than a credit card!

Great place when you are in a pinch! Always helpful ans friendly staff. Aylsa is the best! She will…read moretry so hard for you.

my wife and i are traveling around the states right now and we hit a little bump in the road and…read moreour nozzles on our septic tank cracked and leaked on our RV. We only had enough money for one emergency and we already hit that when we were forced to stay on OK City for a few more days because of weather. We found Title Loans Express and the appraiser came right out to the trailer site and we were able to get the money we needed the next day and repair the damage before we have to turn the vehicle back in. I cant say how thankful we are you guys saved us.

I always go to Title Loans Express when I need money the same day. I must have traded my auto title…read morefor loans 6 or 7 times over the years, but I just have a knack for getting in trouble, and they are my best choice for getting out of it.