I love Chase but all branches are not the same. I was trying to get something notarized at another…read morelocation and she let me know that the ONE notary was on a conference call and wouldn't be available all day. The assistant manager suggested I go to a bail bond and get it notarized there (but I'd have to pay for that and as a platinum member I don't pay for those services through Chase and when I told her that she stared at me like I had two heads). Fast forward, the teller called this location, spoke with the notary, confirmed that she could do it and was expecting me upon my arrival. The downfall to this location is one ATM so it backs up in the evening and you have to go inside for all transactions (yes, im lazy and don't want to get out of my car, especially on rainy days).

When you call don't expect anyone to answer the phone. Just get the run around with the automated…read moresystem!

I have been a customer of this location since you closed the Northwest highway location. The only…read morereason I keep coming back is because of Debra. Over the years there have been many other people on the days when she doesn't work and they're never as polite and pleasant and easy to deal with as she is. I don't know what I would do if she were not in this location. I know several other customers who utilize this location and we all love Debra!

This location was the closest to my home and I called before I went there to make sure I had all…read morethe proper documents. I spoke to Deborah who was a delight to talk to , she informed me I needed to go to a different location .she was friendly and beyond helpful she even called the location I needed to go to and let them know I would be coming in that day . great customer service over the phone.

Everyone here was very welcoming…read more Thanks for making me change although I don't have an account here! Good people here.

I opened a business account a few months ago but regret doing business with Texas Security Bank…read more While the bankers and advisors were friendly, I was coerced into an agreement without having the full details of the fee schedule. The fee schedule is difficult to find on their website and it doesn't even mention monthly maintenance fees with waivers for minimum daily balance. That information was sent after the agreement was signed. Also, despite bankers and advisors saying they would provide resources and help my business out, they have never followed through. Texas Security Bank is not suited for startups and small businesses and now looking for another bank to do business with.

Hillcrest Bank has been my bank for my business as well as personal for years now. They really go…read morethe extra mile for their customers and make the comparison between the big banks a night and day comparison. During COVID they took especially great care to make sure I was in good shape both personally and with the health of my business. I highly recommend them to any new comer who is fed up with the big banks. You will be glad you made the change. Ask for Tina, Ramon or Wade. They will all take VIP care of you!

If you want a nice home like bank that will help you with anything like your parents would. Boom,…read moreyou found it. Best bank I've ever banked with. Shout out to Tina!

They called me and said I was approved for $8,000. They said they were sending approval letter my…read moreemail but they could not even get my email address correct when I finally received a letter they did not have the terms or date written out and it looked like it was written with foreign numerical signs When I told them that it didn't look legit he began to tell me f___ me and he will stick his you know what on me. Of course they are a scam.

Definitely a scam operation. They reversed fees into my account and then they will have you…read morewithdraw the money and place them on target cards to send to them to "verify" you are a real human being before they release the loan to you, thing is, you'll NEVER receive the loan. Stay away!

I'm getting more and more frustrated with this credit union. There's issue after issue. Maybe it's…read morebecause I am expecting the speed of a big bank but so many things here move slower than molasses. Often times I have to email multiple times to get my questions answered. Transactions randomly won't go through, weird transactions that they don't explain until you show up in person, app and website is down so I basically can't do anything. I haven't left because of their good interest in savings accounts. But if i can find another place with similar rates, I'm going to try to switch.

I went to the Irving branch and i must say they are understanding and they care about their banking…read morefamily Christian the manager is outstandingly the most trustworthy and ethical, logical person i have met in todays banking system thumbs to this location and Texans bank over all anybody looking at this review I'm standing on business this the #1 Bank For Dallas Tx.

New location, I'm really enjoying being apart of the Frost Family! How banking should be done!…read more The tellers here are prompt, friendly & count money well lol! If you don't bank with Frost you are missing the kind of banking experience your folks use to talk about (not this corp horror) banking we've been getting shoved up our keister from other banks that rhyme w/ lace or hells Margo #oldschoolbanking #customerfirst

Unfortunately I'm going to start off low and hope they figure out what they did wrong…read more This bank was so highly recommended by a broker friend to do my HELOC so I leaped into the application. I'm a great client - has every peace of paperwork at my fingertips and loaded up months of docs. Excellent (truly) credit and amazing DTI, LTV (ok so I work in the industry and know the lingo) So a week goes by and I don't hear back. So I call and they answer rather promptly that it's taking some time but that usually 4-6 weeks to process. I think that's waaaay too long, but let go for it. Another week goes by and I hear nothing. Suddenly an email - you need an appraisal is that ok? I say yes. Another week goes by Suddenly an email. - are you sure you want to do this it'll be 6-8 weeks processing. I ask to have a manager call me. .... And radio silence. So.... Let's see how long before I get a response. At this rate 8 weeks will likely be 10; my docs will all need to be refreshed; the rate lock if there is such a think will be expired - and I'll be without the HELOC. So chances are by tomorrow going to call another bank. Sorry guys, but it's not reasonable to have clients wait 10 weeks when other banks are talking about 15 DAYS.