No stars should be an option. Worst insurance agent I have ever dealt with. Dropped my home owners…read morepolicy without notice. Dropped my GL without notice. THE WORST INSURANCE AGENT EVER!!!

Excellent service and outstanding attention! Always available for any inquiries about this office…read more The employee, Gus, is incredibly helpful--don't hesitate to contact him if you need any assistance with insurance. His customer service is truly exceptional!

im not sure which location it was but i live in mckinney and I HAVE NEVER HAD ANY COMPANY EVER ACT…read moreTHIS UNPROFESSIONAL one of theyre employees reached out to me and said that they had received my monthly payment but that it hadnt gone through??? and asked me to email them proof of the payment in my bank account which i did and then they put me on hold and hung up on me and emailed me proof of makeing the total payment so i called back and the lady said i still owed them 30 dollars. I DONT EVEN KNOW WHAT IS PAID AND WHAT ISNT PAID. THIS COMPANY IS HORRIBLE AND THEY JUST PUT YOU ON HOLD UNTIL YOU HANG UP THEY DID IT LIKE 3 TIMES

freeway on Buckner blvd Dallas, Tx 75227 ( Gladys Ortiz! Had great customer service she's the best…read more, I was aggravated and also in a rush , she made sure I got a grate rate and I was out in no time I greatly appreciate the help , yall need to give her a raise lol she's a great employee

Deborah Henning is unresponsive and difficult to work with. If you have her do your taxes you can…read moreexpect to have to follow up multiple times to get them done. She will constantly remind you how busy she is (of course it's busy, it's tax season). Last year, after reaching out to her multiple times to finish our taxes, I had to literally point out errors that she had to correct on the spot. Luckily, I caught the errors before the taxes were filed. I thought I'd give her another chance this year. Again I had to reach out multiple times to get a hold of her after dropping off my paperwork. She told me it would take a week. I reached out 11 days later after she failed to reach out (she has my email and number). When I did get a hold of her, she told me to come on the Sunday at any time (2 days before the tax deadline). The day prior, I get a call from the front desk person, Liz, who told me about how I missed my made up appointment today; that she called me multiple times (received no phone call); and that my taxes were ready to pick up. She hung up on me after I tried explaining to her that I am supposed to come the next day. She told me Deborah has no time for me. I picked up my paperwork and will be doing business elsewhere.

Scheduled 2pm appointment for Friday - July 26 2024 with Wendy C. to discuss concerns over current…read more2023 year returns to ensure everything had been completed with confidence after meeting with Financial Planners. HR Block at this location had provided information for subsequent forms to review an inherited IRA and just needed to re-confirm information since investment company recommended to check again due to tax implications from 2023 returns. Was called at noon by Lorena from their office to go over questions I had for Wendy for today and to confirm I had documents to present and asked if I could instead send documents by email through the app and wanted to know if I could meet if wanted by phone instead of in-person, or if in-person was the method I really preferred for today's appointment. I confirmed that I wanted in-person and to review previous documents to ensure everything was still in order, and she then informed it would cost $100 for consultation fee if was anything concerning the upcoming 2024 return for next year. I assured her that this is same questions I discussed with my previous HR Block Advisor previously and to go over those concerns with documents I previously provided during my tax returns. Lorena insinuated the time being noon and wanted to again confirm I had the documents ready and that we were two ours out from the appointment time and wanted to know if again I wanted to meet by phone or had to be in-person. I informed her again that I would not of scheduled to be in-person if I did not want to be in-person. She seemed like she was trying to push me to by phone only and or seek further items to include charges for items I was just trying to confirm and not seek additional consultations for fees that I already paid from my 2023 returns. Since it seemed I was being pushed that they didn't want to serve me today, I informed I would be reporting this concern to HR Block for review of their location because the concerns today and rudeness of a call of wanting to take care of issues before it costs me in the long term of things. It seems they only want to meet virtually, have you send documents online and not want to assist in-person without charging you so much more for items these days... Honestly I am frustrated with the lack of trusting their client would show for the appointment as I never missed any time I scheduled, nor needed this type of treatment today. I am very upset, frustrated by the lack of ownership to meet with their clients to give peace of mind they claim to do! Fix this and either re-train Lorena or have her move on.. because she is ruining the business relationships with this location!

Isabel is wonderful. So sweet and willing to go the extra mile to help with make sure her customers…read moreare taken care of (even if it means staying until Midnight.) Highly recommended!!

We have known Larry for many years and been a client of his for several years. Trustworthy…read more Knowledgeable. Fair. Integrity. These all describe his business. I recently worked on a big project with Patty, and I wish I could bottle up her amazing customer service and problem solving and sell it. I could be a zillionaire! She is incredible and so passionate about finding the right answers and helping her clients. So very thankful for her assistance and care in doing her job for the right reasons, helping others succeed. Thank you Patty!!

After I moved from VA to TX I needed to find local State Farm agent. My former agent recommended a…read morelocal agent who gave a quote that was $150 higher than I was paying in VA. I was shocked to says the least. She then went to explain how TX rates are higher than in VA. I get that, but what on Earth can justify $150 hike?! I decided to continue my search and found Larry who handled my request perfectly. I got my TX policy for only $25 higher that I used to pay. Great Agent!

I've been using Kim for maybe 2-3 years now but seems like forever lol…read moreShe has given me cargo and insurance for my moving company, Coi insurance for my office and insurance for my personal vehicles. She's definitely my go to lady and I highly recommend her! I've even met her in person. Super friendly and personal, super professional and her office was so nice and put together. Thank you Kim for everything.

Kim amazes me. She works so hard for her customers. If you want someone who will go the extra…read moremile to make sure you get the best insurance for your needs, at the best prices, look no further! She really goes to bat for you all the way!

If I could give a zero star I would. Desiray does not answer emails and never calls back. We filed…read moreour taxes with her and we received a penalty and it was sent to collections a year later because of her inability to file on time. We have sent follow up emails and phone calls with no response.

Desiree is amazing and has been doing our taxes for 30 years ! I wouldn't recommend anyone else…read morebut her.