I had an account with them for 13yrs I found some charges on my account totalling 175.00 they were…read moreonly willing to give me back 14.00 I started to dispute the whole thing and they got mad and closed my account and locked me out of my app on my cell they would not give me any information on why and what happened with my account. The money that was in my account they said I need to wait 2/4wks for them to send it. I'M TELLING EVERYONE THAT WANTS AND NEEDS AN ACCOUNT DO NOT USE THEM THEY WILL NOT HELP YOU. when I informed SSI what was going on they told me that they have a lot of people going to their office and having to change their direct deposit information.

THEY HAVE RESTROOM FOR CUSTOMER! I have been to a few…read moreWellsfargo, Chase, and Bank of America, and this is the FIRST bank I have gone to that have an easily accessible restroom for customer. The banker that helped us, Monica, was awesome and patiently helped us opening our account and troubleshooting the problem. She even helped counting the coins that my wife wanted to deposit! I wish this branch was closer to my house :(

Terrible service. I would never use them again. Contacting them is a nightmare. They are not in El…read morePaso and no one will cash their checks.

You know how the parking lot usually gives way to what the inside will be like, well I pulled up…read moreand the parking lot was full and I was dreading going inside. However once I got in there was two tellers helping customers and no one in line. I got in line and waited and Jessie walked up to help me. I was needing a cashiers check, as well as looking for some crisp dollar bills. Jessie helped me with great customer service, got some of the crispy bills I was looking for and then I decided to push my luck and ask for $2 bills and she got me even crispier bills (yes I know this sounds crazy but I need them for a project and don't like beat up looking bills). I was in and out in a reasonable amount of time and had everything I was needing done. While I was there I saw an elderly lady at the ATM having a hard time navigating the system. I watched as another employee came to help her with her transaction and gave her respect, patience, and guidance for her transaction. Seriously, I went in with low expectations and walked out feeling like a valued customer and this isn't my local branch but the customer service I got is enough to make me drive a little further to get this type of service.

Thank you so much Maria for always giving out the best customer service! You are so nice, kind, and…read moresweet! I appreciate all that you do!

I'm a big fan of smaller banks, because they try harder - except this bank. It's on the corner of…read moreLive Oak and Peak -- not sure why there's a Swiss Ave address in Yelp. Account opening was great. Nice lobby, friendly staff, short wait, above-average explanation of how overdrafts work. The police presence is kind of nice, as long as you forget that it's because this branch has been robbed twice. Getting my money in and out has not been smooth. When I deposited an insurance check because someone totaled my car, it took two weeks for the check to clear. That meant I was unable to buy another car for two weeks. Then, I called to ask how I could get the money out to buy a new car. The answer was you can't. Seriously. I called again and got someone smarter, but the answer was a bank check at a cost of $5 because the bank doesn't have other ways to process larger dollar amounts. Even the ATM is a problem. Today, I got three different errors when trying to deposit a check. It'll be easier to move my money to another bank than pretending this bank functions like a normal bank.

From the owner: We're so much more than a bank. We're a financial services partner for consumers, businesses and…read morewealth clients. While our origins are humble, we've grown alongside our clients for over a century. We do business one client at a time, focused on delivering thoughtful expertise and tailored advice because we know that when our clients succeed, we succeed. We have unwavering confidence in our ability to build strong relationships, provide diverse expertise and services, and invest in the communities we serve. We go above. So you can go beyond.

I always cherish my time at Inwood Bank!…read more The ambiance and music are exceptional. The songs take me back to another time and place; it's pop music that can't help but make you smile. The chairs in the main area are a little plain for my taste, but true workhorses of comfort. The windows make the entire interior dim and sensual, the perfect mood lighting for all of my monetary needs. As for the service... what can I say? I know my trust fund is in good hands with the team at Inwood National Bank. The ladies do such an amazing job, I almost never have to chew anyone out or ask for a manager. Great job team!

i called to get help on the 24hrs hourline and got nowhere i kept getting put in a loop, never got…read moreanyone

I love that this location is convient for me right of of 287 and not too far from I-20. The staff…read moreis super friendly and there are a large variety of services offered that fit my needs. I love being able to buy lottery tickets and stamps while I'm there, 1 less stop to make.

From the owner: Cash Branch specializing in short-term loans, check cashing, bill-pay, money transfers, pre-paid…read moredebit card, cash for gold and other money related services.