I WANT MY MONEY BACK! It is that simple, I deposited funds nearly 3 months ago & it vanished into…read moreYOUR corporate system & has not been returned. It is my inheritance! If I could leave negative numbers it would be very high. Do something about it! I was told it would be in my account Monday (3/2/26) and its still NOT there! Fix this NOW!

After having a Chase account for 11 year this is the best customer service experience I have…read morereceived. Nataly was attentive, professional and helpful. She walked my through each step of my transaction while making the process seamless. Great location, if you need a personal banker ask for Nataly!

Unfortunately I'm going to start off low and hope they figure out what they did wrong…read more This bank was so highly recommended by a broker friend to do my HELOC so I leaped into the application. I'm a great client - has every peace of paperwork at my fingertips and loaded up months of docs. Excellent (truly) credit and amazing DTI, LTV (ok so I work in the industry and know the lingo) So a week goes by and I don't hear back. So I call and they answer rather promptly that it's taking some time but that usually 4-6 weeks to process. I think that's waaaay too long, but let go for it. Another week goes by and I hear nothing. Suddenly an email - you need an appraisal is that ok? I say yes. Another week goes by Suddenly an email. - are you sure you want to do this it'll be 6-8 weeks processing. I ask to have a manager call me. .... And radio silence. So.... Let's see how long before I get a response. At this rate 8 weeks will likely be 10; my docs will all need to be refreshed; the rate lock if there is such a think will be expired - and I'll be without the HELOC. So chances are by tomorrow going to call another bank. Sorry guys, but it's not reasonable to have clients wait 10 weeks when other banks are talking about 15 DAYS.

I hardly ever leave reviews but this one is necessary. We went to make a deposit yesterday for our…read morebusiness account. The ATM machine took the money and never deposited it to the account. It popped out a receipt that said error and to contact the financial institution. The tellers were still there but said that the ATM is managed by a different company and they had no control of it. This is the worst customer service. The ATM is at the frost location with Frost on it. I'm highly disappointed that I left with no resolution and no money. It was a high value deposit. Our business has bills coming out tomorrow and we were told there would be no resolution until Monday possibly but that the money wasn't there and there was nothing they could do. I will be closing our business account immediately after I get my money back. Business owners know that for a bank ATM to take hundreds of dollars and error and have to be left leaving with the money gone is absolutely wrong. Please consider this review when choosing where to bank.

They just tell you to go online no matter what you want. It's useless to walk in, they aren't…read morecustomer oriented. Basically locked me out of my checking account for no reason and they can't help and can't print a card. They tell me to call a number and have a good day.

Wells Fargo seems like a great institution to trust you money with considering the easy access and…read moreconvenience and it is FDIC approved but seeming that there are so many ways to get mixed up when ever they are creating an account and the service for so many other people including myself have been inconsistent, I would not recommend this bank fo beginners at all.

I left Bank of America a long time ago, but recently had to assist a family and the experience…read morereminded me why I left. The wait times are always ridiculous and most employees don't have any customer service skills, manager included. The by-the-books interactions rather than interacting like a person is frankly repulsive. Gives the feeling that employees are robots and only have pre-approved corporate responses. Most, if not all large banks have this atmosphere of pseudo-professionalism. I'd recommend staying far away due to the above reasons, and this isn't even going into detail about the delays and difficulty taking my relatives money out!

Worst credit card I have ever had. Service is horrible. Takes 30 minutes to get anyone on the…read morephone. Sometimes payments are applied in an hour and other times it takes several business days.

Hillcrest Bank has been my bank for my business as well as personal for years now. They really go…read morethe extra mile for their customers and make the comparison between the big banks a night and day comparison. During COVID they took especially great care to make sure I was in good shape both personally and with the health of my business. I highly recommend them to any new comer who is fed up with the big banks. You will be glad you made the change. Ask for Tina, Ramon or Wade. They will all take VIP care of you!

If you want a nice home like bank that will help you with anything like your parents would. Boom,…read moreyou found it. Best bank I've ever banked with. Shout out to Tina!

THE WORST! They cancelled a payment to a new payee, because they thought it was fraud, and did not…read morenotify me. People get new payees all the time! Wouldn't it be easy to inform the customer? Or just notify me in some form or fashion? With Chase that's asking too much.

I had been an active customer of Chase for many years…read more Then some person used my debit card to charge items online. Chase caught it and asked if it was me. When I said no then the card was canceled. Then it was 2 weeks until I got the replacement card. I have had troubles activating it. I contacted Chase several times. But there has been no activation yet. It has been 4 weeks and I have had automatic monthly charges hit that card that I am still untangling.

I had an account with them for 13yrs I found some charges on my account totalling 175.00 they were…read moreonly willing to give me back 14.00 I started to dispute the whole thing and they got mad and closed my account and locked me out of my app on my cell they would not give me any information on why and what happened with my account. The money that was in my account they said I need to wait 2/4wks for them to send it. I'M TELLING EVERYONE THAT WANTS AND NEEDS AN ACCOUNT DO NOT USE THEM THEY WILL NOT HELP YOU. when I informed SSI what was going on they told me that they have a lot of people going to their office and having to change their direct deposit information.