Jason in the footwear department at REI Carlsbad was outstanding. He spent nearly two hours with us…read moreand was incredibly patient, kind, and knowledgeable. He took the time to answer all of our questions, explain the differences between shoes, and never made us feel rushed or pressured. Even though we didn't buy shoes that day, the excellent service is exactly why we'll be back. REI is fortunate to have Jason on their team!

Save yourself some hassle and go to the San Diego REI for ski service…read more I dropped off my skis for a hot wax because 50% off for members. Wanted to add a safety check for skis and boots going into new season. Filled out all paperwork, passed inspection and paid for both upfront. When I came to pickup nearly a week later, and past the date I was told they would be complete, there was an issue that the heel plate was worn down just over the allowable threshold. REI will not make adjustments or anything to skis/bindings. I was told I got a voicemail, but I never received a call. Pulled up my cell phone record on the spot. Worst of it all, they did not even do the wax. So my skis just sat at this location for a week, with my money, and then I picked them up and got my money back and nothing but wasted time.

I stopped by this location looking for a specific bag. I told the kid working there (I can't…read moreremember his name but it started with a K) exactly what I needed and that I was in a rush. He literally jogged across the store and showed me a couple bags. I found the one I wanted and was out of there in less than 5 minutes. The experience was great overall and the kid had a fun sense of humor, unlike most stores where the employees can't seem to wait for you to leave.

So my older bro advised us to come here to pick up some Pac-man gear for the upcoming fight. He had…read morepurchased a shirt here ($28) and was going to return to buy another shirt. So we ended up going one evening and Champs had all sorts of gear - sweatshirts, jackets, sandals, shirts, track suits, and hats. I was disappointed with the women's wear. They only had 2 Pac-man shirts for women. They were the dry-fit material and I prefer 100% cotton. The shirts didn't fit right (and they ran a little small) so I opted not to buy one (saved me $28). I was feelin' the hat, but the brim was too big for my face! BOOO!!! Meanwhile, Chris went crazy and bought a sweater, shirt and hat. The staff was nice, but continued to try to "add" more items to the sale. HAHAHA Nice try, guy!!! Go PAC-MAN!!!

Horrible customer service from the young Hispanic guy with the short hair (Straight hair, not…read morecurly) Deliberately ignored me then gave me attitude and refused to help me. Other staff were helpful but this guy was the first I dealt with and he was useless and disrespectful.

I have not found my over 30 years being a Big 5 customer in any other Big 5 operation that could…read morecompare with this location in the following areas; * Customer Service * Knowledgeable Staff Members * Organized Merchandise Selections * Easy Flow Floor-plan * Well Lite, Clean, and Spotless Space.

Working here as a temp for over two years.. this is by far THE worst job ever. Sure it looks like a…read morenice office job to work in but the warehouse is another story. They take advantage of the downed economy and violate Temp employees rights ask any of the warehouse workers about how Ramiro & Roberto treat them...

My daughter who is high school basketball player has really enjoyed using your products as part of…read moreher training. The variety of basketball training tools you offer not only has made it fun for her, but has also helped her improve her skills while working out in our driveway.

What a nice shopping experience. Came for a snow bib and had a hard time walking out with only…read morethat. Was able to try on different sizes in a fitting room. Cashier at checkout was also very kind. I will be back to this location to peruse.

Amazing deal with EVERYTHING in the store being 60% off. End up getting 3 backpacks for $113. That…read moreis a steal considering I've paid $90 for my other bag.

Good store to visit for some discounted Jike products. The store is a bit smaller than the one in…read moreSan Clemente. Decent selections, but it was busy when we visited so over all traffic was high and so I didn't get to shop here as much as I would liked.

One star. Walk into…read morethe Nike Factory Store expecting outlet deals, not a scavenger hunt with fine print. Big bold signs screaming "30% OFF," racks full of mixed items, and then you find out the discount only applies to a small print "fleece only". Meanwhile, similar-looking activewear is sitting right there in the same rack like it belongs. I'll own my part, I didn't see the "fleece only" note. That's on me. But when you've got 20+ pieces of non-sale items sitting in the middle of a rack clearly marked for a discount, that's just bad practice. Feels less like shopping and more like a setup. First asked for clarification about how discounts work. Then a price check. After the sale I walked over to confirm sign. Someone asked me "can J help you", I Asked if this is how they normally do things? And got a casual "yeah" and a shrug. No effort to make it right, no attempt to meet halfway. Just a quick apology and move on. I've worked customer service. If something ends up on a sale rack, you own it. You fix it. Or at least try. This just felt like bait and switch with zero accountability.

Meh. Pretty sad selection depending on what you actually need and the prices are really high…read more Mostly this place has a massive selection of tumbler cups, shoes for various sports and licensed padres gear at full ballpark pricing high enough to knock your socks off. $200 jersey? Yup. 136 colors of Stanley cups? Also yes. A sun shirt with a hood? No. Not a chance. Running shorts with a pocket? Absolutely NOT. They do have 50 flowy shorts with built in underwear though! I say stick with online retailers or if you absolutely do not care how much padres gear costs.

I usually have good experiences, especially since they've honored price matches with their app in…read morethe past. Unfortunately, this visit was completely different. After trying on multiple sizes and styles, I finally found the pair I wanted, especially because of the price that was displayed. But when I got to checkout, the price rang up higher. I brought it up, and after checking over the walkie, the cashier said it was likely a wrong insert on the display shoe. I pointed out the San Diego price accuracy sign, and instead of helping, the cashier just giggled and said, "what do you want me to do?" That response felt completely unprofessional. I ended up leaving the shoes and only purchasing a few other items. Definitely a disappointing experience this time around.

The staff was extremely helpful. Very knowledgeable regard fishing licenses & fishing equipment…read more This store location is jam packed with everything sports related. It's a fun atmosphere & one of the few retail speciality stores around. Let's keep them open by visiting Big 5 stores in your area.

Jason was so helpful when I went in to buy binoculars. He showed a lot of patience because I knew…read morenothing. Thanks for your help