Best staff I've ever experienced. Very welcoming and outgoing. Shows clear state of empathy.read more

Not good!! Why do they make appointments when they never stand by them?? Then I had them rotate my…read moretires and I was driving home and my car was bouncing all over. Took it back made an appointment and they made me sit for over a hour!! They really need better customer service!' I will be going somewhere else from now on. And also they had three bays open and did nothing!! Now it's a hour and 45 minutes!!

Very unprofessional, prone to error, and blatantly disrespectful to their customers…read more I came here with my wife to pick her up after she dropped her car off to get new tires. The parking lot was full and the only spot for her to park was a tight angled spot that had to be reversed into. I naturally got out and asked my wife if she wanted me to do it to ease some stress from the situation. She said sure and I parked her car for her. The employees start making fun of her to each other while I go and park my car around the block. Saying "wow she can't park herself" and other rude comments. We drive away without saying anything. Get a call about 10 mins later with them saying "you told me 50 not 55 for the tire size, we don't have used tires in that size". When scheduling this tire change I read the tire size off the wheel to 2 separate employees and they still can't seem to get the tire size correct. Not only did they disrespect my wife right in front of her they can't even do their jobs right remembering one number. I understand human error but the disrespectful comments are over the line. I don't care if you don't think we can hear you. Give your business to point s. Much better tire shop

We went to West Valley Les Schwabb today. They rotated all our tires for free! We had just bought a…read moreTesla and they had everything they needed to do that. Not all tire shops do. No charge and they were great! Going to keep buying all our tires here! There was even a place where we could sit and watch them work on the car. Love this place!!

I was concerned about my vehicle having brakes that caused the rotors to be extremely hot to the…read moretouch after just a few miles of driving. So, I decided to visit Les Schwab Tire Center on 1st street in Yakima while I was visiting. I explained my concerns and was told they would assign someone to look at my brakes as soon as they could. Their store was swamped though. It looked like everyone picked that day to have work done on their cars!! I had to wait about an hour for someone to look at my truck. That's how busy they were! Thankfully they had a little waiting area with a tv tuned to American Ninja Warrior, free popcorn, and a drink and snack vending machines. Eventually an employee sought me out to explain that my brakes were ok. They were just heating up. I was also informed that my rear brakes were getting close to needing a replacement , but the front brakes were ok. For now. I was very impressed that they didn't try to talk me into any repairs and were straightforward with me. I will seek out a Les Schwab when it is time for me to replace my brakes!

I'm normally not the ranting type but good gosh…read more 2002 S First St Yakima, WA Les Schwab just lost me as a loyal customer of almost 10 years. Talked with them on the phone before I dropped off the car. Advised them that my car has wheel spacers and the very nice woman on the phone let me know that it would be okay "we will figure it out, you're fine." Set and appointment for 11am today. 11/26/2025 Car was dropped off and they had it all day while I was at work. 11am -5:35pm. I called them at 2:53pm to check on how things were going. If they had any questions, concerns or issues. Call log shows where i spoke with them for 2 min and 36 seconds. They let me know "it's in line for tires right now. It will be done by 5pm." GREAT!!! I get off work at 5 and arrive at 5:30 to pick up my car, I'm excited. I've always loved Les Swabs and their customer service, specifically the Selah location, they've been amazing. Pulled into the parking lot and my car hasn't been touched. Same rims and tires on the car that were on it when It was dropped off. When I go inside they had the make, model and year of the car wrong. They had 1999 vw Passat. It's a 2001 Audi a4 Quattro which is what I told them twice over the phone. They didn't have a clear idea of what was going on with it. To give them the benefit of a doubt, I asked them if it was done. They told me "yes it should be." Then they asked the mechanics, the mechanic said "we can't work on it because it has wheel spacers." I asked them why they didn't call me or something to let me know. They told me "we called you at 2:53pm" I showed them my call log showing where I was the one who called them at 2:53pm. They never called me. This is absolutely unacceptable. I bought the car with wheel spacers on it. They're installed because of the break caliper upgrade done to the car prior to me buying the vehicle. Without the wheel spacers the rims will contact the calipers front and rear. They're not willing to help and now I'm stuck not knowing what to do. Called a couple shops around Yakima to see who may be able to help. Firestone didn't understand why they wouldn't work on it seeing as they do that kind of work regularly and do not discriminate on wheel spacers. Hello Firestone. I'm sad to be leaving Les Swabs, they've been my go to since I could drive and the only tire shop I've recommended to everyone I know. This is tragic. I hope no one has this experience as it has not been a good one.

Highly impressed with the quality and efficiency of work. There was a noticeable gash on my front…read moreleft wheel that came from an unfortunately placed curb. The paint was scratched off and the metal showing, so I wanted to get it patched up quickly lest the wheel loses integrity faster in the Seattle rain. Dean, the technician, was transparent about the process, effective in his work, and finished within an hour. As a mobile repair service, it was incredibly nice to not have to drop the car off and be without a car for the day (or days!). Their service saved me time and headache, and I am really pleased with the result! Not to mention, their prices were competitive out of other services I scouted. Rarely do I place a review, but this really got me wanting to leave one so folks know they're great!

I drive a GR Supra. I got some road rash on the right front wheel due to trying to parallel park to…read morethe left on a too narrow street. Dean came out to repair some wheel damage on my wife's Lucid. All I expected at that visit was an estimate for my Supra, but he looked at the wheel and offered to repair it right then, on the same trip and for the same price. Fantastic! Then he did an amazing job on repairing both wheels. No visible damage remaining, like new. And, he's a lot of fun to talk to; really knows and loves cars, just a great guy. I can see why so many customers rave about him, he really deserves all the kudos. This company goes in my phone and I hope they are available the next time that the inevitable happens.

We had an excellent experience with Wicked Auto Repair and Sales. Matt was great to work with, was…read morevery responsive, and went above and beyond with any questions or special requests we had! This is a no hassle, low pressure dealership and I would highly recommend to friends and family. Wicked Auto Repair full service automotive repair shop with certified technicians.

We took our car to a local dealer, in moses lake, to have an estimate done for oil and water leaks…read more Decided to take it to a small business and so glad we did!! Saved us at least $1500!!! Will definitely go back if needed!

We went in with a big screw in the tire. Even though they were busy, they fixed it with a permanent…read morepatch inside the tire and had us on our way in less than an hour...at no charge. at all times they were friendly and courteous. Great experience!!

Michael and Karl were amazing help! We went in to have used tires put on the monastery truck, and…read moreMichael could have ripped me off by trying to sell me new tires, instead he looked at what I had and came up with a plan! Then I talked with Karl about our other vehicle for at least 10 minutes and he answered all my questions making me even more convinced that we are very blessed to have this shop in our town!! They did us a solid and donated their time making us even more committed to seek their valuable expertise! Great value for price paid!!

Something all car drivers in this country look for is a trustworthy auto mechanic. Finally found…read moreone in Yakima. Personal experience ~ getting estimates by the dealer and frustrated with all the surprise "crucial" repair add-ons. VAC was straight forward in their assessment & advice, and found the dealership trying to swindle again. VAC prices are not the cheapest but fair when you factor in quality work and honesty. Family owned for decades, their reputation is an immediate recommendation by their customers.

I was minding my own business driving on the highway when my check engine light turned on. I was…read morerecommended to this auto repair shop and was told I need a new engine. They had fair prices and very good customer service. They also left my car very clean inside and out. I would recommend this place to anyone looking for someone that's looking to swap their engine.