I'm not terribly happy with Tire Plus University. . On 3/14 I took my car in for a routine oil change and chose the better synthetic oil. price was reasonable IMO at around $84. They got my Ford escape with 83,000 miles right in, and it was ready very quickly. the gentleman who checked me in and out was very nice. My next stop after the weekend was to go to my mechanic who has been in the field for more than 30 years. he's reliable and honest. i had some sort of 02 sensor or vapor issue in the fuel line and check engine light was on. he diagnosed it and replaced the part, called when it was finished, but informed me that my oil was 2 quarts down, and in good conscience could never let it drive out of there without putting 2 quarts ( i'm assuming regular oil) in, which he charged me for, of course. i feel very lucky that i had this appt as i know how an engine can sieze up if driving it with almost half the oil gone, or more . he's an experienced mechanic and i trust him. immediately after, I drove to Tires Plus with both receipts and told the employee what happened. it's obvious that if i had a big leak, I'd know since my car is garaged and would certainly would have noticed a puddle. . what i think happened is that their mechanic got distracted, and as a result shorted me 2 quarts synthetic oil. what really upsets me is that the service rep said to me that he couldn't compensate me for the 2 quarts because he had no proof. Basically he is saying he didn't believe me. this really made me feel uncomfortable. A simple " I am so sorry, let me make this right for you!" goes a long long way in good good customer service . its such an uncomfortable feeling to not be believed. . i told him that his proof was that he had my word, my mechanics word, and my mechanic's receipt showing that he added the 2 quarts just a few days after my oil change appointment . the service rep said that that siezing up would not actually ever happen as cars always have more oil in it than it shows us. really?? honestly, i believe a 60 year old seasoned mechanic explaining the dangers of low oil levels more than the Tire Plus guy at the desk. my mechanic said that this low an oil level was not safe. finally after much talk the guy said he'd input into his computer a future 2 quart discount on my next oil change. i walked out with "no receipt or proof" stating this future discount. I DID ask him for one, but he stated that it will be in the computer. . GOODNESS! i don't even want to go back there if im not really trusting the services. anyway, i'm happy to screen shoot the receipts if anyone higher up in this company needs to see it. . but since im a " man of my word". i hope you believe me. sorry so long. i won't be recommending this particular independently owned Tire Plus place. i just like to feel valued and believed, and i like to feel i can trust them in the future, but don't believe i can. . . thanks for reading this. . read more